JM
Jessica M
Active since Feb 2021
4
Reviews
0
Industries
Reviews
4 reviews45 months ago
Changing ownership of contracts after father's death
It has been an excruciating few MONTHS and there have been countless visits to MTN. My father passed away last year January. My brother and mom's contract are in his name and my brother has been named executor. After going to MTN with all required documentation ie. death certificate etc, MTN has NOT SUCCESSFULLY placed these contracts in my brother's name. My mom's sim card officially gave in on Thursday. It is obviously damaged. My brother visited MTN again today to be told the systems are down and that he must come back tomorrow. How much more of this nonsense must we take???
0 replies
46 months ago
6HOURS TO RECONNECT INTERNET AFTER LOADSHEDDING
It takes 6 hours after load shedding for Rain towers to come online... seriously? We log technical calls and never get calls back. Can't wait for competitors to get 5G in our area and we are definitely leaving.
536 replies
61 months ago
SCAM ARTIST ALERT
Unfortunately, we write this message to warn people of a scam artist who is operating in several areas around Johannesburg. Shaun Leventhal preys on women who require assistance with general appliances and issues around the house. He is quick to recommend himself but unfortunately, we experienced extremely despicable behavior as he completed a job and in order to buy particular parts for a fridge, he asked for money to buy these parts. In order to repair our fridge, he requested money for parts and kept promising to arrive to complete the job but never did. We tried to contact him on numerous occasions. Many calls are unanswered and messages are read and we do not receive a reply. He makes promises that he will come and complete the job but has since never fulfilled his obligations. It has been three months and we are still waiting for him to complete numerous jobs in our home.
0 replies
63 months ago
FEDHEALTH- CUSTOMER SERVICE IS SHOCKING
Fedhealth has failed to ensure that my deceased father's account is no longer debited for both my mother and father's medical aid. My father passed away on 2 January 2021 and on the 19th of January, we sent an email to Fedhealth about his passing and included the death certificate etc and copy of his ID. We wanted to ensure that my mother became the sole/main member on the medical aid plan as of 1 February 2021. Fedhealth acknowledged receipt of the email and yesterday, 1st of February 2021, my father's bank account was debited for BOTH my mother and father's medical aid. We have been trying to contact Fedhealth via phone call and there is a huge backlog [an hours wait] and so my mom tried to use their chat facility on the website, which states is offline for queries and customer service. The helplines leave my mother on hold for extended periods. We require assistance URGENTLY regarding this matter.
53 replies
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1 Star
4 (100%)