MN
Mark N
Active since Feb 2021
5
Reviews
0
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Reviews
5 reviews12 months ago
Mahatma Ghandi Government hospital parking closed off to public
Arrived at the hospital to find that you cannot park inside, despite there being available parking spots. You have to park outside the hospital, on THE MAIN ROAD! This is a government hospital, so I'm struggling to understand why the public are made to park outside the hospital premises. Please assist with getting an urgent investigation conducted as to what is the reason. The security guards are arrogant when asked what's the reason for only staff being allowed access to the parking area.
0 replies
30 months ago
Poor customer service. Poor aftersale service - Hyundai Ballito
So I purchased a vehicle from Hyundai Ballito. I did not want to take a vehicle as the options I had weren't within my budget. I was eventually contacted and given a deal on a Grand i10. I was told that before the vehicle is given to me, they would like to make sure it is mechanically sound before I took it, which I didn't have a problem with. Take note, it had only been 4-5 months that I had the vehicle and started experiencing issues. Some occurred earlier than this and I was told to drive from Phoenix to Ballito for them to check it up. I've had past experiences and have friends who never dealt with that level of customer service. Dealers would come to their place of work to collect the vehicle and drop it off on the same day, after having sorting issues out. One of these dealers being Westend Motors, best customer service levels I've ever come across. For those looking to purchase a vehicle, do visit their website and get in touch with them! Anyway, lets get back to Hyundai Ballito. I've now had the worst possible experience with purchasing a vehicle due to the following reasons: 1. The drivers side window motor is faulty, so is the passengers side (Not really a major issue, until you realize it actually is) 2. There's a rattle under my car, which is due to the gearbox mounting 3. My clutch goes between being hard and soft whilst driving. This is accompanied with the gears not selecting or there being difficulty with them selecting. (Not sure if this is a gearbox issue or a clutch issue). 4. A knocking noise when applying slight pressure to the brake. 5. Every month, I'm 1 pint short of oil, which seems strange for a Grand i10. 6. They sold me the vehicle with an old battery which died earlier this month (October 2023) which was 5 months after purchase. Battery was tested and then changed at my expense. I requested Hyundai to compensate me for the battery which was R1150 as this should've been tested before sale and replaced. My request was obviously declined. This is all despite the multitude of issue I'm having now, after being promised the vehicle would be mechanically sound before I can drive it off. This is by far the worst experience I have had. I urge any person who is planning on purchasing a vehicle from Hyundai Ballito, to do so with caution and think twice before going through with it.
0 replies
63 months ago
Thieves.
I recently upgraded my contract on the 8th of January 2021. The person who assisted me told me that I would be charged pro rata for my old contract and the new contract which I understood. She also said that the first bill I get should be around R1000 which I understood. You can imagine my shock when I wake up the next morning to see a R1700 debit on my account and two days earlier, a R950 debit on the previous bank account that was linked to the contract. Note my previous contract cost was R444 per month and the new contract is R609 I have contacted their call centre to try and resolve this issue, is which I requested a call back from a manager and was not granted this request, not to mention that the representative that I spoke to gave me the wrong email address. My second call to this horrific call centre was dropped on me, the third and most recent call was very helpful either but the representative could only submit a query about my issue. I decided to go to the store that I had performed my upgrade at which was The MTN in Gateway where I was told that whenever you buy a self service bundle, because I am on a contract and even though I purchased once off bundles which was a very long time ago, these bundles automatically become recurring bundles, which I was never ever informed of and I am pretty sure that no other customer is informed of these types of things. MTN is ripping people off and refusing to resolve our issues and give us our money back. After looking at my most recent bill and previous bills, it was clear that I was being charged extra per month on the old contract for all these recurring 100 MB bundles, but, MTN decided to charge me just over R350 for self service 100MB pro rata and about R543 for self service 100MB data. Now this is clearly an error from them because for the additional bundles that were recurring which I did not know about, I was being charged every month for this and it was being deducted so I did not understand the need to charge me so much for a bundle that costs R30. Furthermore, I was never informed that you bill us mtn contract holders in arrears, because on previous upgrades, I have never experienced this kind of pathetic service. On top of all of this, they are still charging be R719 on my next bill and when I asked why and what are these additional charges for, They could not provide me with any answers. and when I requested to see the invoice so I could have a look at what I was being charged for, I was told that we cannot view the invoice until the billing period is closed. Even after I asked for a pro forma invoice. I am utterly disgusted and need this issue to be resolved as soon as possible. I WANT MY MONEY BACK!
0 replies
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1 Star
3 (60%)