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BruceHP P
Active since Feb 2021
6
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6 reviews33 months ago
SABC Medical Aid Make Right Fulse Accusation
It was with great surprise that the CDE had finally done the payment of my medical account. Which the SABC Medical aid went the extra mile to facilitate, they did not have to do this but did as I was wrongly led to believe that they (SABC Med Aid) had to pay. I must therefore humbly apologize for all the inconveniences, extra work, as well as the false accusations that I made on Hello Peter. I now write to Hello Peter to change my rating of the SABC Medical Aid. I want to also thank the medical aid, Monique Evans, for her perseverance in settling this matter and making sure that my outstanding accounts were paid. They really have impressed me, and I now know where I can place my trust. You deserve five stars. Thanks, must also go to Hello Peter. Thank You without you this would not have happened.
0 replies
34 months ago
SABC Medical Aid do not pay accounts
I Have raised the issue of an unpaid account with my medical aid, SABC Medscheme on more than one occasion and all they did was to refer the payment to the Debilities Association. The Association say the the treatment provided by the optometrist was not prescribed on behalf of the doctor for their payment and they also refuse to pay. The optometrist say now that I have to settle the account. I do no see why I should have to pay twice for a service, either I pay all my medical accounts myself and have no medical aid or the medical aid pays my accounts. Surely that is why you have a medical aid?????
60 replies
35 months ago
Disregard and Contempt of own Procedures
I have made a complaint to Medscheme on 15 May 2023. They rep**** to say that they confirmed that they have received the complaint and that it will be attended to. They then stated that an "interim feedback" will be provided within the next three days. Query number is: 150523QMX1K0 So far, that is now 20 May 2023 i have not received any such "interim feedback". If a medical aid cannot keep to their own rules and procedures then we as clients are left not to believe anything that they do or say, if they treat their clients with total disregard and contempt then they do not deserve to have any clients.
159 replies
62 months ago
Unauthorised credit card deduction
I made a credit card payment for an annual subscription to Microsoft for Office 365 on 23 December 2020. On 11 February 2021 there was a second deduction that was made on the same credit card with no authorisation from me. This is not what I expect from a professional organisation. When I notified them via e-mail there was no acceptable response. I then contacted them on their chat service. They told me that I had two accounts one a Gmail and one an Outlook and that if I closed the one that they would refund me on my credit card. This was on 17 February I have notified all my contacts to only use the Outlook address, but they have not closed the Gmail account, nor have they refunded me the second payment. This is not what you would expect from a professional organisation, and besides this I was under the impression that Gmail was free! Should I not get any further feedback and a credit to my account I will go to the bank and ensure that they can no longer make any deductions and Just not pay them again.
0 replies
63 months ago
Trying to invoice more than what was agreed
I recently signed a two-year data contract with MTN the monthly pay able amount was R299.00 for which I am supposed to get 70Gb of data for the month. Account BA111944864. I had an old contact that expired in February and I went to the local MTN store in Meyerton to ask them how much I owed to be able to close off the old contact so that it would not impact on the new contract. The lady looked up on the computer and told me I owed R359.01. I paid the amount at the end of January now thinking that that would be that and the new contract would be R299.00 at the end of February. Well low and behold I Get an invoice and statement for R470.20. I also get an additional 50Gb data that I did not request. On the statement it records that the extra charges are for Pro-rata data R83.87 and R65.00 which I also did not request. It would seem to me that companies these days can just lump extra charges onto your accounts and just expect you to cough up. As I did not request this in my books this is stealing, I am a pensioner and do not have the money to just cough up. Where are we going to in this country where companies like MTN who have an abundance of resources expect to squeeze the poor and needy dry of every cent they have. such greed should not be tolerated. I phoned the call centre at MTN the lady would not listen to me and it became extremely frustrating. I asked that her superior phone me back she said that she can’t do that. Then I got really mad and suddenly, she said that she will get her boss to phone me back. Well, it is now a few days later and nothing has happened. We are really going down a road of unprofessionalism in South Africa, I could expect it from small companies but not the big corporates. Can I not just pay the contracted amount of R299 without anything else that was not requested or agreed on?
0 replies
63 months ago
DSTV incompetent
I have paid for my annual subscription on my DSTV account which I pay in March of each year. I see that I am now receiving statements from DSTV for “Other Services”. I have never requested nor have I ever used nor do I ever intend to pay for any other services such as Showmax Subscription. I am actually quite shocked that DSTV should be such an unprofessional business to conduct itself in this manner. My DSTV explorer is broken and cannot accept any showmax products, it can only see live broadcasts. It’s a real pity that there is not guarantee on the explorer but then you cannot expect such service from unprofessional organizations. I have wasted hours of my time on the phone to DSTV and spoken to really incompetent and untrained personnel that the only thing that they are good at is wasting your time with really irrelevant items worse than a government department.
112 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)