LO
Louina O
Active since Feb 2021
5
Reviews
0
Industries
Reviews
5 reviews17 months ago
Tata trucks Polokwane tel 010 141 5201
Tata Polokwane has the worst client service ever. We are struggling to order parts for more than a week. every time the sale representative called Jimmy says he will phone you back. he never does. Even after calling him 8 times on one day. There is no service to the client and no correspondence. Even the manager can not not assist at all, as no one adhere to any instructions . They then indicated they have the parts, but as we wanted to collect not all the parts was available. They still say that they need to order it. ... The second thing is the fact that we are in the process of buying an new truck .... We requested a quotation and never received it from them, not even a follow up call. Seem like it is an effort to be assist and to supply a service
0 replies
56 months ago
Yoco - struggling with communication & funds to be returned
I have made an transaction through Yoco on 18 March 2021. It came to light that it was a fraudulent transaction. I did contact my bank and Yoco . Yoco eventually indicated that they still have the funds with them, and that it was not released, and would be refunded, once my bank send through an indemnity form. With a big struggle this was send through. Then they required a fraud case number and docket. All this was send through. There is since then no reply. I have phoned numerous of time, asking for the relevant people to contact me, no one does. They do not reply to emails. I need assistance in this matter. Please contact me urgently
159 replies
57 months ago
Worst service ever FNB
I have directed my first complaint on 3 June to Hello Peter , since I am still struggling to get a matter resolved , THE 2ND TIME ON 9 July and today on 23 August I am back again, with still the same problem , no feedback, I have an amount of money from a fraud case, that is sitting with a 3rd party since March 2021. I have send through all necessary documents required to refund the money I spoke to Garvin, once in all this time, after I said I want to speak to his manager. He indicated that he can't get hold of the person from the other company, and will follow up, I have send 2 mails to Yoco (on which they replied within 2 hours,) indicated they will respond as soon as they receive correspondence from FNB.,. I have send the email and contact persons detail @ Yoco to Garvin with no response. I am frustrated at FNB service and willingness to assist to sort out this matter. This case was reported and followed up for months now, Every time there is a new reference numbers, with no results. What is the use? Why can`t the case be assigned to someone that actually is willing to assist? Go and check how many times I have called, mailed and followed up on this case??? it is ridiculous
53 replies
58 months ago
Complaint regarding service - no Feedback
It is one month later - I have received a complaint number 4066043NF. No follow ups, I have phoned a few times, after which I eventually got feedback that they are busy with the complaint. The the company that needs to refund the money, indicated on 24/06/2021, that the amount to be refunded will be less than the original claimed since there was fees that have been deducted. I have requested FNB to send through the new indemnity amount. The request was only forwarded a week after I mailed it, to fnb to the fraud managers department. All that I received was a new complaint nr , Reference2527146. I have phoned FNB AGAIN, on which I received the same reply, we will come back to you??? I am still awaiting feedback... I am extremely frustrated with this situation.
53 replies
59 months ago
FNB Complaint service- NO assistance or feedback
I am very unsatisfied with the service received from the the FNB Fraud and complaints department. I have done a transaction on 18 of March 2021. It turned out to be a scam. With one hell off a process, I managed to get a complaint locked. Eventually I was referred to the merchant bank, which indicated that they can refund my money, as they did not let the transaction went through. The only thing FNB needs to do is to sent them and indemnity letter and case number, for them to refund the money. Nothing is happening ever since, I have asked from to contact me if they need any information, on which there is no reply. I have phoned numerous of time, on which I must hold on for minimum 30 minutes, just to hear that the are working on it. FNB indicated that it can take 30 days to resolve. I have done the first request for them to send the letter on 04/05/2021.I always had excellent service from FNB, but is highly disappointed in there service on this matter. L Oosthuizen
106 replies
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5 (100%)