NC
Ngoni C
Active since Mar 2021
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Great customer service
i got the pleasure to shop at the Canal walk store and two ladies served me. While i do not recall their names, they were so helpful and went over and above to look for colours i needed. i am a bit of an indecisive shopper but they were patient and assisted. they even gift wrapped my purchases.
1 reply
1 month ago
Outstanding Service, thank you
I had the pleasure of being served by a lady with the name Yvonne Zilwa at Absa Sanbel. The service was out of this world. initially i watched her serve a gentleman before me and he left with a big smile. i got to understand why when my turn came. Having been disappointed by absa Zevenwacht mall staff and manager, i must say that my experience with absa has been changed. Thank you very much for the outstanding service and coming up with solutions to solve my problems. She ensured i left the branch with all 3 of my complaints resolved and she did it with a smile. Absa values are truely upheld by this lady and i hope she gets the recognition she deserves
1 reply
31 months ago
Makro sold me a used a hoverboard
i bought a Hoverboard for my daughter online from Makro. this item is used. the box first of all showed poor handling, but because the box is just the packaging i ignored, when i opened the box a ***** fell off. when i looked i realised the board has shoe prints on it. when i took it out the wheels show the board has been used already. I am livid. why sell second hand items without disclosing. this is meant to be a birthday present. this is definitely the last thing i buy from makro and i want my full refund. this is nonsense.
1 reply
31 months ago
Claim approved, Vouchers not sent in over 5 business day.
Long story short, my TV got damaged, claim process went well. Service provider and the lady i delt with were swift. On 27 October, they approve the claim and tell me i will get vouchers within 48hours. Its now 7 days and nothing. i have emailed and got no response. Another weekend with no TV. come come on guys, you promise a fast turn around time then create a bottle neck. Also the approved amount is about R500 short of the store price for the TV. doesnt make sense.
1 reply
37 months ago
Claim taking too long to be completed.
i put in a claim for accidental damage on my kids TV, on the 17th of May, approval was on 19 May. Great stuff! No, nothing has happened ever since. i am told to wait for vouchers via sms for Takealot. in the mean time takealot has hiked the TV price. so what do we do now? When its debit order time, Discovery works like clock work, they collect. my end of the deal is met. I have a situation and claim, takes over 2 weeks to sort out replacement of the cheapest TV in South Africa. Very disappointed in the service. I am not interested in small talk. I just need you to do what you said you will do and we all move on with life.
2 replies
38 months ago
I spoke to Jackie Moodley about my policy and she was very helpful
I spoke to Jackie Moodley about my policy and she was very helpful. She explained the changes and when they would take effect and to be honest I am happy with the service. We need more people like her in the service industry
1 reply
41 months ago
Happy with claims process and claims administrator
I called in to log a claim and spoke to Nthabi Sebati who was very helpful and took me throught the claim process. We are often quick to complain when things go wrong, but this time i am commending the service given. Everything happened as Nthabi had said it would and i am satisfied. thank you discovery team
1 reply
43 months ago
FNB CRS nightmare and poor service
i am not happy with FNB. they sent comms asking me to give some tax details on their online banking which i did, got another sms that my account would be frozen. i emailed my banker and CRS escalations, i got a self certification form which i did plus supporting docs. they confirmed on email on Thursday that docs sent on wednesday are recieved. Friday morning, my account is frozen. i literally drove to work on fumes and cannot pick up my kids this afternoon. i called my banker who didnt answer and has not returned my call. i then called the contact center and spoke to an agent who told me i needed to call FNB foreign tax on 087 736 5709 and that number doesnt exist. i have emailed the CRS department. i need urgent feedback to resolve this. i have no one else to give me money for fuel. I have funds in my account and i need to access them. even if its for the purpose of closing the account and all products linked to it so i can move to a more reputable bank then so be it. this is totally a big inconvinience for people with a slogan that says "how can we help you", well please help me with allowing me to access my money. this whole private clients with its exhorbitant charges is a scam. you literally dont have access to a personal banker. I dont even understand why they moved me from Thulani Musangwanyi because he understood customer service.
2 replies
50 months ago
Poor claims service offering when claiming
i am livid at the service i am getting from Discovery Insure. all is well when signing up and when they draw premiums. the moment things go pearshaped they drag their feet. claim put in on 14 april, today the 6th of may i have been told i will get vouchers which by the way are based on prices for things that are on special on takealot as of 2 may 2022. my AV receiver i got a call from their supplier telling me they are on back order. i am not accepting this as i have been waiting for more than 21 days for this to be resolved. i am tired of calling them as it costs me airtime to wait for my turn and when the call drops they dont have the decency to call back. i reached out on facebook, they asked for my details then went on to ignore me. i have medical aid, car insurance and house hold contents insurance with discovery. i might not be their biggest client but cumulatively i am paying them R9000 monthyl. i am happy to take my little money to someone who will give me a decent service.
1 reply
Review Distribution
5 Star
5 (41.666666666666664%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (25%)
1 Star
4 (33.333333333333336%)