DP
Darren P
Active since Mar 2021
5
Reviews
0
Industries
Reviews
5 reviews13 months ago
Rejection of warranty claim Asus Bluetooth headset
I bought an Asus Bluetooth gaming headset from Wootware and had to bring in my faulty unit to Rectron Midrand. What happened was that after a few months of use, the clip on the side broke due to faulty workmanship and I had to to tape it up. Nevetheless the unit worked fine for a few further months. The Asus Armory Crate useless software notified me that an upgrade must be done so I plugged in my headset to my PC and updated. After it the unit was bricked. The power light came on but did not operate. This is through the official Asus software. I took in in to Rectron and after constant waiting for emails to be rep**** to, they advised me that the unit would not be replaced due to it being broken by myself. This is bull****. So I told them just to fix it as it was bricked but they stated that they do no cover any software related issues. The manager at Rectron tried to see if it could be fixed but mentioned that he suspected the power port was damaged where the clip was broken which is also incorrect. So from a faulty and failing product, to terrible customer service, then finally to a warranty claim being rejected and blame placed on myself. These are the worst companies I have dealt with be warned.
0 replies
23 months ago
FNB PAYMENT HOLIDAY ABSOLUTELY USELESS, CREDIT CARD COLLECTIONS ABSOLUETLY RUDE
I had previously logged a complaint on Hello Peter due to not having received any call backs or service from FNB for over a month when trying to apply for the payment holiday of 3 months as they advertise. Multiple calls, transfers to wrong departments, dropped calls and over 18 call center agents spoken to. Within completing the review here, FNB called me within 1 hour to advise on how to proceed. I will now give an update as to what has happened since then. So an agent called me and advised on the payment break, briefly explained the terms and said that I must apply on the FNB app. She mentioned that I could get re**** for 3 or 4 months if I wanted and no interest would be charged. So I chose the option of relief for longer than 3 months (it's either 3 months or longer that you can select) and I then sent through all the documentation as advised. I got emails and communication from fnb assist trying to assist me. They started mentioning that I qualified for the long term relief over 36 months with reduced interest rates only. Then we had a lot of backwards and forwards with emails where they only respond once every 24 hours. I then ask a question, wait 24 hours and they respond. They then continued to not answer my questions correctly, so I had to repeat myself, wait another 24 hours for a response (then repeat myself again) and so on and on it went. It has now been two weeks and my application has still not been processed. I have explained that all I wanted was cover for 3 months on my loans after they clarified that's the longest short term relief (thank you first agent who confused the whole situation), and was advised on Tuesday 28th of May that I must reapply through the FNB app and select various options and give a motivation. I explained that I had already app**** two weeks ago, sent through all the documents, and had spoken for two whole weeks trying to get clarification and approval on the application. Why should I now re-apply after this whole process and resend documents and give a motivation. Anyways I re-apply through the FNB APP again and email the department on Tuesday to say it was done. I also explained that it is the end of the month and there are loans that I need immediate assistance, as this has dragged on for over two months from when I first started enquiring to date. I sent follow up emails and have not received any feedback for the last two days. I have been contacted by FNB card division before this whole effort on a daily basis for a few weeks now to say the card has not been paid. They call after hours, early in the mornings, they call on weekends. I answered a few times then they drop the call like immature children. I finally answer and speak with Gloria from contacty collections and I explained that THE DELAY IS FROM FNB'S SIDE and not me. She understands and we agree that I will email her with an update once I get it from FNB. So the last call I got this agent says my credit card is in arrears.I told this rude idiot that I already spoke to an agent before, and had explained the whole situation and that I will email them with an update the moment I got feedback from FNB. I asked her if there was any notes regarding my last discussion, and she said there were no notes on ther system! She then tells me that because I have not made a payment arrangement for my credit card THEY WILL CONTINUE TO CALL ME EVERY DAY!!!!! I tell her that she is welcome to call me every day, and that we will just get stuck in a loop as I am waiting for the approval from FNB. So of course I do not have time to deal with such idiots that keep no records on the system which is the most basic call centre requirement at any company. I will be saying it again -I WILL NOT BE REPEATING MYSELF OVER AND OVER EVERY DAY BECAUSE OF A COMPLETELY *********** CALL CENTER AND BANK. This is beyond useless service from FNB and I have been a customer my whole life with them. I said this before and I will now say it again, the moment FNB needs to deduct any payments, loans, interest, bank charges and so much more they will deduct the money like clockwork and hound you rudely every day. But the moment you need any sort of assistance with payment arrangements don't expect it to be an easy process in the slightest.
53 replies
23 months ago
I had wonderful and thorough service from Thanyani from Old Mutual Insure
I had wonderful and thorough service from Thanyani from Old Mutual Insure. His service is how more call centre agents should assist
53 replies
23 months ago
FNB False advertising on loan payment holidays
FNB advertises that they offer a 3 month payment holiday on loans. I started making calls in the beginning of April to make payment arrangements for some loans of mine. I was transferred a lot to different departments, but got through to the business loans department and it was stated that I would receive a call back and was given a reference number rv24040282713 . I did not receive a call back after a few days so I called back and was told that the query was forwarded to the wrong department, and that it would be sent to the correct department. I received a call back a few days later on the 10th of April but was not available to take the call. I immediately tried to call but the call was engaged. I received an email on the 10th of April from Laurelene Vermeulen stating that they attempted to call me and that there was no arrears for the Revolving loan and that I should call in to 087 575 009 to conclude a payment arrangement. I was trying to be pro-active and to arrange a payment arrangment before-hand. So I called back shortly after and spent 2 hours being transferred from department to department, calls being dropped, calling back again and inputting my Id number over and over again, to only be tranferred again and have further calls dropped. General call centers transferred me to Business, Business transferred me to collections, collections transferred me back the General and on and on. I received the same old generic emails stating that agents would call me back. I had to try and get through to 2 different departments for Credit card, covid loans, and revolving loans and was infuriated after my day was wasted. I eventually gave up and posted a complaint on the Facebook FNB page on the week of the 15th of April. I received a reply on the page apologizing and asking for me to DM the agent with my details so they could send it to the team for assistance. I sent through my information, but for 5 WEEKS did not receive any calls or emails. I was told by call center agents taht I must just default on my payments, then call in to make payment arrangements. So I have let the loans bounce for the month of May so that I hopefully get someone to actually give me service. FNB is very quick to take your money and withdraw funds and charge all sorts of interest, but when you actually want some assistance with repayments or to make a payment arrangement, you will struggle for over a month being passed from pillar to post and not getting any assistance. This is false advertising and totally unprofessional. I am now getting calls on a daily basis from FNB credit card (after hours, in the morning and on weekends), and it calls and then cuts. I answer the phone call and then there is silence and the call just CUTS. This has now happened 3 times to me and my phone records will prove this. Just while typing this I received another call and I answer and there is just silence. This is not only unprofessional, but is also childish. How FNB? Afetr being a FNB customer my whole life, this is how I am being treated when I ask for some assistance, and I now have to resort to Hello Peter to try and get any sort of feedback. FNB is very quick to take your money and to hound it's clients, but try and get any help....
53 replies
62 months ago
Do not buy from this company
Do not buy from this company. I have never experienced such an unprofessional company before. After waiting for a whole month for my package it gets delivered in a plastic packet with no boxing. I test it out and it's broken. I contact the company and explain then they apologize and state I must wait another month then they will deliver another cable and collect the old one. I reply and say this is unacceptable and want to speak to a manager and I have not had a response. I have called in to the hotline and you just wait forever. I will be coming in to the branch to demand an immediate refund. Dealt with the infamous John Maloa
0 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)