PM
Pepita M
Active since Mar 2021
6
Reviews
0
Industries
Reviews
6 reviews23 months ago
Thank you MiWay for assisting me today
Thank you MiWay for assisting me today. I popped out for groceries then my car it wouldn’t start at the shops. I sat in the car for a while trying to think of who to call for help (I am a single lady). Then remembered that last time I had an issue a neighbour who helped said that my insurer could also help. I sent a WhatsApp message to MiWay and almost immediately received a response from their agent, Joshua Mostepa. He called, asked what was happening then sent assistance. Within 15 mins someone showed up, jump started the car with no issues, and also explained what I needed to do going forward. Most important for me today was that I didn’t need to come out of my car to start asking strangers for help. Thank you MiWay and Joshua!
53 replies
32 months ago
I paid their loan insurance money (R7850) but they never deposited the loan amount & refuse to refund me
I have been de*****ed out of R7,850.00 by Fidelity Loan Firm which they said was insurance I must pay upfront in order to obtain a loan within 30 minutes of their receipt of the money. “Mr James Maxwell” convinced me that this was a requirement that must be paid in advance as they lost money from defaulters during the COVID pandemic. When I raised concerns about the money being paid into a personal Capitec account belonging to a Z Mkhosana not a company account, he said that the process would be faster this way as Mr Mkhosana was one of their officers.. Once I paid the money nothing happened instead the following day Mr James Maxwell called me & he told me to urgently follow the instructions of his manager who was going to call me. When the “manager” called, he said I must now urgently deposit a further R6,000,00 which is supposed to be the Cost of Transfer. He said Mr Maxwell had made a mistake in not telling me this. When I said that I didn’t have it, Mr Maxwell said I could take something to companies like Cash Converters to raise the money. I was also emailed by someone claiming to be Mrs Annie Van urging me to pay and also saying they would accept half (R3,000.00) in order to deposit the loan. She said halving the money was a “favour” they were offering me. I said that I would rather cancel and have my money back because even if I raised the R3,000.00, how was I to know that they would not change goal posts again. At this point I had now investigated and found that the National Credit Regulator number NCRCP10477 on their website was cancelled early 2022. When I raised this it was ignored, instead I was told that in order to receive my R7,850.00 back, I must 1st pay R1,350.00 as cancellation fee and that it takes approximately 4 months to get my money back. I told them to deduct that money from what they owe me and pay me back immediately in the same whey I had paid their insurance money immediately. They say they do not do that. I have begged for my money back etc since last week however, they no longer respond to me on all their numbers and the email address.
0 replies
32 months ago
Fidelity Loan Firm Took My "Insurance" Money & Never Paid the Loan
I have been de*****ed out of R7,850.00 by Fidelity Loan Firm which they said was insurance I must pay upfront in order to obtain a loan within 30 minutes of their receipt of the money. “Mr James Maxwell” convinced me that this was a requirement that must be paid in advance as they lost money from defaulters during the COVID pandemic. When I raised concerns about the money being paid into a personal Capitec account belonging to a Z Mkhosana not a company account, he said that the process would be faster this way as Mr Mkhosana was one of their officers.. Once I paid the money nothing happened instead the following day Mr James Maxwell called me & he told me to urgently follow the instructions of his manager who was going to call me. When the “manager” called, he said I must now urgently deposit a further R6,000,00 which is supposed to be the Cost of Transfer. He said Mr Maxwell had made a mistake in not telling me this. When I said that I didn’t have it, Mr Maxwell said I could take something to companies like Cash Converters to raise the money. I was also emailed by someone claiming to be Mrs Annie Van urging me to pay and also saying they would accept half (R3,000.00) in order to deposit the loan. She said halving the money was a “favour” they were offering me. I said that I would rather cancel and have my money back because even if I raised the R3,000.00, how was I to know that they would not change goal posts again. At this point I had now investigated and found that the National Credit Regulator number NCRCP10477 on their website was cancelled early 2022. When I raised this it was ignored, instead I was told that in order to receive my R7,850.00 back, I must 1st pay R1,350.00 as cancellation fee and that it takes approximately 4 months to get my money back. I told them to deduct that money from what they owe me and pay me back immediately in the same whey I had paid their insurance money immediately. They say they do not do that. I have begged for my money back etc since last week however, they no longer respond to me on all their numbers and the email address.
0 replies
38 months ago
MTN Nicolway and MTN Fourways Mall Poor Customer Service
MTN seems to employ people who do not care about customer service or their customers. Yesterday (Sunday 5 March 2023), my cellphone was stolen at Nicolway and the only 2 shops I spent time in were MTN & Mr Price Home. Today Monday 6 March, I went back to Nicolway & started with Mr Price Home. The manager on duty was very friendly, he contacted the manager who was on duty yesterday and also questioned the staff member who served me. He even sought advise from a vodacom tech expert. MTN NICOLWAY - The staff showed boredom and complete lack of interest though I have purchased 5 phones there including 2 iPhones and a laptop in 4 years. I was simply told that when they opened up in the morning, they didn't see any iPhone and there is nothing they can do. I had to ask if they don't have cameras and they said yes they do and they will check footage when I come back. MTN FOURWAYS - I had a nasty surprise the last time I paid my account in cash at MTN Fourways in November 22. It's already painful going there as you normally find 1 or 2 out of several staff members serving and the rest staring at their phones or computers. When I paid R1,550.00 in cash in November, the cashier offered to email my receipt and I agreed. When I got home and checked, I found she had receipted R1,400.00 as cash, R100.00 as credit card and R50.00 was not receipted. I went back and she acted too busy for a while and when it was my turn to be served it was by another cashier. I explained the issue and she referred me to the 1st casher who had served me. When I eventually go to her and asked what happened to the R50, she didn't argue, just said she forgot and printed a receipt for it. She had recognised me immediately. Imagine if I had not checked my receipt! Whatever is happening with MTN HR and customer service training, it is not doing them any good. I would not recommend anyone those 2 shops.
0 replies
59 months ago
Unethical Practices by The Foschini Group Against Account Holders
How does it work that I owed Mr Price R6,000 and I owed The Foschini Group (TFG) about R13,000 and at the end of 8 months the Mr Price account is paid off and The Foschini Group Account has remained approximately the same even though I was paying both accounts at the same time without purchasing anything? I have loved The Foschini Group range of stores and products, however I am sadly disappointed by how the Accounts Department have treated me. In April 2020 I was retrenched due to covid-19 but happily I am now working again. In the time I was unemployed, I was handed over to collections departments (Mr Price and TFG included) and I tried as much as possible to pay the minimum amounts requested even though my children and I were depending on handouts. It was a relief to clear Mr Price at the end of the year, however I carried on with the TFG account without checking but trusting that all was well and that it is being reduced. When I started working in April this year, it was a relief when I got the monthly call to be able to say I will pay the R664 I was being asked to pay as a minimum month end when I was paid. On 26 April, I proudly paid R800 instead. I was then surprised when on:- 1) 13 May (2 weeks later) I had a text message saying I was in arrears by R217 and I must pay R273 immediately. I had the money, so I went and paid R275 immediately. 2) 14 May (the next day) I got a call saying I was now in arrears by R277 and it must be paid that day. I asked how that was possible when I was asked to pay R664 but I paid R800, then the day before I got a text saying I was in arrears by R273 and now I am getting another call? The young lady quickly cut the call and sent me a text message saying I must pay. 3) I was also sent an email in which I responded by asking for clarification. I copied the Customer Care email address from the website and the Accounts Department email address. 4) The Accounts Department email address does not work so I am not sure why it is on the website. 5) I received a stiff response from someone called Cindy from the Collections Department basically saying “Please note whilst an account shows a arrear amount our normal collection processes will be enforced and collection related costs will be added to your account as set out by TFG Terms and Conditions.” And saying that if I paid R810 consistently for 3 months they will reinstate my account and I must call the Call Centre to extend the account to a 24 month account. 6) I replied asking if it meant that when I pay R800, the whole amount goes to collection related costs. I said I was keen to clear the account and would like clarification but I received no response. 7) On the 29th of May I went to the Nicolway branch and asked if it was possible for me to get a reconciliation of the account to see why in a year the account had not moved. They printed a mini statement for me which was a revelation for me. The mini statement showed charges for:- o Subscriptions for Value Mag R19.99, Fit/Ballife Mag R51.90 - THESE MAGAZINES ARE NOT SENT TO ME AND I DON’T KNOW HOW LONG THE CHARGES HAVE BEEN ACCUMULATING ON MY ACCOUNT ADDING TO THE INTEREST. o Club Magazine Fee 39.20 – WHAT CLUB MAGAZINE? AGAIN THIS ACCUMULATES ON MY ACCOUNT. o Service Fee – R22.00 I am not sure what this entails o Phone call fees at R20 each – which is why the young lady could call even after I have paid. o Collection Letter Fees at R20 each o SMS fees at R2.80 which is why they can get sent 2 days in a row on top of phone calls even when I have paid. o April Interest R220.16, April payment R800, May interest R210.86 WHAT IS THIS INTEREST BASED ON? o Amount due R12,792 yet on the 19th of May I received a statement saying I owe R13,067.00 8) Clearly after seeing these charges, I asked if I can speak to someone about reconciling my account, removing the magazines I don’t receive, discuss unfair practices with phone calls etc. They kindly called the accounts department and we were told that the collections department only work during the week so I must call Monday. 9) Monday 31 May, I went back and they called on my behalf. I spoke to a lady who seemed very understanding but was again urging me to extend my payment period to 24 months. I said I don’t mind paying the full monthly installment of R1380 BUT I would like to pay it knowing what I am paying for and knowing that the account will go down as so far 1 year of payments accomplished nothing. She said she would ask her supervisor to email me. 10) Same day in good faith I paid the full month installment of R1380. Today is the 4th of June and I still have not heard from the supervisor so still no reconciliation. 11) Lastly, I also had a Big Buy Account with TFG. This had a debit order on my bank account. On the 19th of May, I received a threatening statement saying the account was overdue and I must pay R272.69 to avoid a bad record at the Bureau. They debited R447.21 from my account and NOW OWE ME MONEY BECAUSE THAT ACCOUNT IS PAID UP. Now that I am working, my priority is to improve my credit rating but it is quite disheartening that accounts such as my TFG account are shrouded in mystery and include things that they do not deliver and unfair practices which add to the interest and make it hard to clear the account when I am willing. Doors are shut when you enquire and you must just pay whatever they say.
0 replies
62 months ago
Cool Ideas lack empathy & threaten even where they should accept some responsibility
I signed up with Cool Ideas in 2019 because of the good reviews on this site and I even recommended them to others. I have been happy until now when I had to move house. Though I lost my job due to covid-19 in April 2020, I have ensured that no matter what I pay them because that's how I get access to job adverts and my son has been studying online. I had to downsize end January to a smaller place but luckily only moved next door. When I contacted them to move the service they said it will take 2 - 3 weeks and Openserve said the 24th of Feb. My previous landlord allowed me to keep my wifi connected next door while I waited. I was instructed to cancel the line by Cool Ideas and explained I was uncertain as I didn't know when I will be connected in the new place. I spoke 10 different consultants that emailed or called at various times from their accounts department and customer service people about the move and explained to several about how I couldn't pay 2 bills as I am unemployed and my concern about the timing of when the new wifi and the old would be switched on and off, the accounts department assured me that there was 1 bill so I paid the usual amount for Feb R599. In the end Openserve came on the 9th. I was surprised when afew days later I got a 2nd bill prorated for the new place for about R400. Again I spoke to their accounts and they now said it was correct because I had not cancelled the wifi next door...!! In an email on the 16th cancelling the service next door I questioned all this as I raised my concern all along and I do not have 2 separate wifi connections, the router was moved from next door so there are no 2 routers operating at the same time etc. Someone even responded and said the new connection was not operating yet. I then got another response saying it would only be cancelled 31 March. Yesterday I got a bill for R1604.46 which is my normal bill x2 plus the prorated amount that they said I should pay last month. A Mr Masego Sekamogeng called me and we had the whole conversation again discussing the above. He said even if they were aware of my issue, because I cancelled on the 16th they need a full calendar month so 31 March. I explained again that I am not working and asked if I could spread the payments. He said no, I should pay the full amount now and if I don't, they will suspend service and BLACKLIST me!!! WOW!!! Cool Ideas is no longer cool for me, in this time of the pandemic they seem to have no idea that some of us are struggling to just get food on the table and have absolutely no sympathy and the loyalty means nothing. Where I was willing to continue making a sacrifice I am now really saddened by them, their complete lack of understanding even to meet me half way. Other companies have taken the current situation into consideration and are willing to negotiate payments but Cool Ideas would rather prefer to blacklist you.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)