MW
Michael W
Active since Mar 2021
3
Reviews
0
Industries
Reviews
3 reviews1 month ago
Disappointment and I think I have been ****med by Travelstart... Please be alert...
Disappointment and I think I have been ****med by Travelstart... Please be alert... Allow me to state from the outset just how disappointed I am at the manner in which my inquiry has been handled. Despite having reach out to Travelstart [TS] via email, I have received nothing but the run around. I specifically purchased a flexi ticket [havng the ability to change departures date from SA back to Malta at an additional cost of R 3999. Now that I wish to "use" this service as I need to return to Malta sooner than originally contemplated, I am being told by TS that I need to pay an additional R 16 320 over and above the already paid R 22 638. Despite emails sent in an attempt to resolve this, when I FINALLY reached the call center after trying for 2 days, the person at the end of the line put the phone down on me.... Shocking to say the least and frankly I now believe that I have been ****med.... If TS reads this, by booking reference is ZA 13658830 and my SA mobile number is 082 413 2874....
53 replies
21 months ago
FNB MISSING IN ACTION RELATIONSHIP MANAGERS
Having had my mobile ****** in Sandton Woolworths out of my shopping bag, I immediately reported the ****** phone to Telkom [my service provider] who blacklisted and blocked my phone. On Friday I reported the theft to SAPS for a cas # and when back home I went onto my banking app via my tablet only to discover that someone had ****** monies. I immediately call FNB ***** and whilst on the call with this lady more money was paid out of my account to the extent that all my accounts were essentially wiped out. Heaven knows how the ******* unblocked my mobile, but worse than that was were they got my password to access my account. Despite the lady assisting [for which I'm very grateful], she then transferred me to my Private Clients relationship manager and needless to say that call went to voicemail. I left and urgent message for urgent assistance and here I am still waiting for my dedicated RM to call.... beyond ridiculously poor service. Private Clients service is trumpeted as being superior - couldn't be further from the truth..... How violated I feel having had my accounts cleaned out and now there's no support from the bank to whom I pay exorbitant fees for a sub-part service....
116 replies
62 months ago
Poor Communication skills of the Hotel GM
Having spent Valentines Day weekend booked into the hotel, we had unfortunately had to depart on Saturday morning due to a c-19 related death in the family. We settling the accommodation account, I asked the front desk why we were paying for the Saturday eve stay, despite not being in the hotel since we were departing - I was told that it was Hotel booking Policy and as such the fees were due. Not wishing to make an issue of this, I requested the duty manager to confirm that my payment is made under duress and I asked that the Hotel GM please contact me to discuss this. Let me also say that I have every appreciation for the difficulties which the hospitality industry has endured due to lock-down, but at the very least when I request sight of the cancellation policy, it be provided and since the reason is a death in the family, so consideration be entertained in this regard. Needless to say, it's now almost a month later and despite emails to the hotel, the GM has simply elected to ignore my requests to engage with me.... This now implies that since he is clearly not intending to chat to me, I have very little alternative but to reach out to public social platforms in an attempt for him to now reach out to me..... I am trusting that this negative review (which I hasten to add is not a reflection of the staff who work at the hotel since they are fantastic) but rather the GM's attitude to both my emails to him and also my request for sight of the Hotels Cancellation Policy....... Let's see just how effective public opinion can be in this regard. My view is that his / her handling of this matter is a very poor reflection on the Hotel and the efforts of the staff there to always make the stay a marvelous experience... Mike
0 replies
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1 Star
3 (100%)