Active since Mar 2021
We visited Nando's Lynnwood Lane today and entered a special request. We were told in a very rude manner that they cannot complete the special request. We asked why and they refused to tell us. We requested to speak to the manager and proceeded to enter our order. After receiving our order we asked again to speak to the manager as the order was wrong. The employee goes to call the manager and comes back and tells us that the manager is busy and will not see us. We insist on speaking to the manager for the 3rd time and wait for long to speak to her. She eventually comes out with the rudest attitude and provides no explanation for our concerns and just turns around and walk away. We visited the regularly but today was definitely the last and we will ensure that our office knows about the poor treatment and service. Everyone made us feel like they are doing us a favour!
Amazing staff that goes above and beyond and always friendly. The lady manager also amazing. The food is also high quality and fresh.
Had a terrible experience with the owner of the shop. Will never see us again!