JE
Joanne E
Active since Mar 2021
6
Reviews
0
Industries
Reviews
6 reviews37 months ago
Seamless Professionalism
I recently used Window Art in Cape Town to install some Vinyls. The whole interaction with the company from the first visit to final installation was amazing. I got the quote a few hours after the team had left, the invoicing and accepting of the quote was so simple as was paying. I was so happy with the efficiency of the installation and how clean everything was once the team had left. The entire experience was some of seamless professionalism. I would highly recommend Window Art if you are looking for Vinyl's and they have a very large selection which is great.
0 replies
39 months ago
Outstanding Customer Service
Thank you Wesley for your superb care and customer service in the wine tasting room when my husband went and did the Vineyard walk and wine tasting on 23rd Jan. Your service was beyond anything I ever expected. You set the tone for a wonderful evening. We went to Bistro Sixteen82 with friends after the tour was completed and our waiter had a few tables that arrived at the same time and he could attend to us immediately and so Jess, who was not our waitress took our drinks order while we waited. Steenberg, you are getting something right with your staff, I loved the exceptional customer service we received. We had a fabulous experience.
0 replies
39 months ago
Brilliant Customer service
Thank you so much for your communication and your constants updates this last week when you were hacked and all your services crashed. It made such a huge difference.
53 replies
51 months ago
Reasons not to bank with Standard Bank
The Standard Bank ATM swallowed my credit card on 20th Dec. I received a note with a reference number telling me to go to my nearest branch. Given that Standard Bank have closed a large number of their branches, my nearest branch is a 1/2 hr drive away, not the 1 km it was!! I drove to the bank, and it took me 2 1/2 hours before I was finished at the bank. Most of that time was spent in a queue snaking around the outside of the bank due to Covid restrictions and slow service once inside the bank. I suspect to the bank not having the full compliment of staff in the bank for the same reason. I was told that my card would be retrieved by the people who full the ATM's and I would get my card back. All transactions on my card were stopped, my card did not have to be cancelled as I knew where it was. I was told that I had to come back to the branch to get my card, I asked if I could meet the people who were filling the machine and get my card from them to save myself an hour return trip to the branch. I was told that this was not possible as the filling of the machine had been subcontracted out and it is not managed by Standard Bank, as there is no longer a branch in the area. As you can imagine I was not impressed with the thought of another 2 1/2 hr queue to retrieve my card. I was told that I would not have to queue, I was given another reference number and told that with that reference number I could come directly into the branch and my card should be in a drawer behind the inquiry counter. On the morning of 21st Dec I received a no reply email from Standard bank saying my issue had been resolved and my case closed!! How?? I did not have my credit card. I waited until after Christmas to go back to the bank. I went straight in and was told that I could not come straight in and I had to join the queue. Which again was snaking around the building. I was told I needed to see a consultant. I explained that I did not need to see a consultant I just needed to collect my card which should have been retrieved from the machine. I asked the lady who was shooing me out of the bank if she could help me. She said she could not help me as she was not a consultant and promptly sat at the help desk and ignored me. I then went to the help desk and just stood there until she eventually decided to help me. So, she had lied to me - she was able to help me, although it was very slowly and with very little and sullen communication. After 45 mins it turned out that the subcontractors had closed the case and they could not be contacted as they were not answering their phone. There was a name of the person who had closed the case but there was no mention of the resolution and needless to say my card was not in the branch. I was advised that it would be faster for me to get a new card. So I filled out and signed all the forms and was asked if I would like the card to be delivered to me. Absolutely, I was not the slightest bit interested in returning to the branch. A week later a new card was delivered with instructions on how to retrieve my new PIN via the Standard Bank App. I faithfully followed the instructions and could not get a PIN. Two, 45 min calls later to the help desk, scanning in my ID, taking photo's etc, it turned out that Standard Bank discontinued that feature in Nov 2021. Yet they were obviously trying to use up excess stationery and so in January 2022, they were still telling customers to use the App. It turns out the after lots of moaning and complaining and getting my personal banker involved it turns out that I cannot get a PIN without going to a branch. I was told by my banker that she had had other clients who had had the same problem - the bank obviously know that clients are not happy. Why did Standard Bank waste the money of couriering my card?? They should have just said that they don't offer that service and the only way to get a new card is in the branch. There and then I would have not bothered to get a new card. I have cancelled my card and moved to Discovery Bank. I refuse in this day and age to go into the branch for a PIN. In the old days my PIN used to come on carbonised paper and I had to scratch of the carbon with a coin to reveal my PIN. Even then I did not have to go to the branch. Standard bank do not have any sense of customer service and in terms of IT are going back to the dark ages. I have banked with Standard Bank for over 30 years and progressively their service and IT has got worse and worse. I only stayed with Standard Bank because I have a brilliant Personal banker, but I am over Standard Bank's lack of customer service.
53 replies
60 months ago
Never sign up with Webafrica
I Apparently have a 100/50 Mbps line from Webafrica. Plugged directly into the router I am getting a 4.77 download speed and a 21.88 upload speed. And they do not care and offer no technical support!!! Unless you have about 3 hours to try and What's App them and not have your issue resolved.
0 replies
62 months ago
Webafrica has no customer service AT ALL. Do buy their products
Webafrica only resolves queries through What's App. I am trying to find out when my extender is going to be delivered. I started my chat at 12.39 today and at 15.39 Webafrica ended the chat due to inactivity. I was transferred to 3 departments with no one assisting me at all. Here is their communication "I'm still trying to put you through to one of our Live Chat agents, if however you'd prefer to cancel the Live Chat request, simply type ENDCHAT." If you end the chat you don't get your issue resolved. [13:23, 3/24/2021] Webafrica: You are being transferred to an agent, please wait while I connect you... [14:01, 3/24/2021] Webafrica: I'm sorry its taking longer than usual to connect you to an agent. I'll keep trying... [14:17, 3/24/2021] Webafrica: Carmaliter: I will transfer your chat to the Provisioning department they will be able to assist [14:17, 3/24/2021] Webafrica: You are being transferred to an agent, please wait while I connect you...Lorianne: Thank you for establishing a live chat session we acknowledge you. Webafrica 14.24 Please be patient as an influx of live chats has streamed in but stay online and we will attend to you [15:32, 3/24/2021] Webafrica: Hi Graham Evans, it seems there has been no communication between yourself and our live chat agent for quite some time. This chat session has now expired but if you'd still like to speak to an agent again, please start a new live chat session. The new agent will have a copy of your last conversation. [15:32, 3/24/2021] Webafrica: Looks like you're done, your live chat session (ref #817331) has been closed and you're back with Willie again, Press 1 to reopen chat, Press 2 to rate your experience with Lorianne or press 0 to return to the main menu. This was with them not replying to me.
0 replies
Review Distribution
5 Star
3 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (50%)