TC
Tinotenda C
Active since Apr 2021
4
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4 reviews56 months ago
Thieves! Terrible customer service at silver Lakes
Clicks Silverlake swept me off recently. I paid using scan to pay on the 3rd of August and was charged twice for one transaction. After visiting them multiple times over the space of almost two weeks they still will not able to assist me and my money has just disappeared into the wind. I literally changed my prescription from dis-chem to clicks I'm definitely heading back to dis-chem after this. What's even more disappointing is that even though I visited them multiple times and nothing was done. The evidence that I had was just ignored. And now going through this page I can see they don't even bother to respond to reviews. Wow that's all that I can really say hahaha
0 replies
56 months ago
Scan to pay is a full-on ripoff. Money disappeared from my account after it literally made me pay twice. RUBBISH!
I have been banking with first national bank now for five years I think. I really haven't had that many complaints with their service or anything of the sort. My problem now is that I used the scan to pay feature on the 3rd of August and this thing charged me twice. The second payment never returned to my account and the store that I used it at will not refund my money. I can understand that because of cording to the records the payment only cleared once. I had to wait to get my bank statement so that I could go to my nearest branch and try and get the situation resolved. I finally was able to get my statement and even there it is stating that I only paid once. I have the incontact messages though to prove that I paid twice. I contacted FNB to also try and get this resolved through them. Instead I was referred back to my bank statement and the issue of my in contact messages was just ignored. They encourage us to use non-card methods to pay during the pandemic I do so and I get ripped off. It's unfortunate and absolute nonsense from both clicks and FNB. Very very very disappointing SMH
53 replies
59 months ago
THIEVES at Engen Hazeldean, silverlakes, Pretoria.
These fools have now ripped me off twice. Both times when I was in dire of fuel. The first time my car was on empty, it was telling I had 15km left before empty. I had R50 only at the time, I passed there as they are about 100 meters from where I stay. I was distracted on my phone at the time, I paid and left. The km range did not change, I started and switched of my car multiple times and nothing changed. When I went back to make a complaint I was told that it would not show because the amount I purchased was small. Today I needed fuel twice, I went in the morning very low, only a fuel kms left on the range. I used a different fuel station because of the problem I had with engen hazeldean previously. I put in R120 and went on my way, the car was not just a bit below quarter, I needed to pass by my house and though I'd just top it with R85 since it just there. This is so I can make it to pay day. Again I was distracted replying a message, the assistant came from the corner of my eye and I could see he was done. I checked the meter to see if he had poured the fuel. It clearly stated that the fuel had been poured. After paying I drove to my house without giving it a second thought, mind you my home is 500m away, when I arrived I looked at my dash and my mileage reader was still on the same amount as when I poured the R85, 21km. I have it set to start again once I put fuel. The km range had gone down. I drive a 2014 Civic, this car is not big, 5lts will get up and down a bit. What disappoints me is that they take advantage at moments where things are rough. They denied me R85 of fuel this time and R50, when your are putting that much fuel in your car times are not great. Absolute rubbish, engen is done for me, as a whole.
0 replies
61 months ago
ZERO for customer service. Confused service provider
I'm disappointed in the service that they have given me. I upgraded my internet package from 5mbps to 10mbps at the beginning of March. I was sent the invoice for the month of March on the 30th by Chantelle Wasser. I paid and sent proof of payment. After looking again I realised I had been charged for 5mbps and contacted Chantelle for a correction. She swiftly called me and said she forward the updated invoice with porata for the change. Only later did I see the email, by then it was after business hours & I assumed I could rectify it on Tuesday when the Easter holiday was over. Today they cut me of. Easter Sunday. To add insult to injury they seem to have now charged me the remaining amount for March (understandable) but also the full amount for April. The confusion in this organization has now strained what was going to be an enjoyable long weekend with my family. My family and I only use streaming and do not have a dstv subscription, so TV is no longer on the table. I run a small social media business which means I work in the internet and have no business hours in essence, I can't afford to take breaks during holidays or weekends, I'm now out of pocket for data in order to work. This is unacceptable, they don't even have a 24/7 customer service for me to resolve although they have that stated on their website.
0 replies
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4 (100%)