NK
Nelisiwe K
Active since Apr 2021
7
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Reviews
7 reviews56 months ago
Unresolved refund
It's deeply sad how whne my dad came with his retirement to invest, he was regarded as imported and his investment could be processed in a day but when the same old mutual scammed him his investment they are taking forever to refund his money back. I have been sending numerous emails to Mr Reubens Khan (client relationship manager) about the refund of my dad's investment and all he gives me is that it is pending. We are now in the 3rd year my dad without income because he used to get it from his investment. We are in the fourth month since my intervention and still no refund. It is very sad I can even express in words! I believe anything in business has a deadline even the NCR states that to resolve a client complain is 14 days, 21 days is an exception but it's months now so I don't know which applies in this case because we are in the middle of the sea. This pending might take up to next year or another 3 years or to never come till my dad passes away. As a young person I had to withdraw my personal policy with them because I don't know what might happen imagine the admin of looking for another insurer! Disappointment is an understatement at this point!
0 replies
57 months ago
Bradlows market street
My sister bought items at Bradlows worth R68 000 in 2020.she then left them at the store and arranged to collect once she is done with the renovations. This year she went back to the store to arrange for her delivery to be done and the manager told her the items where canceled.. Canceled how? Without her concern? What about the money she paid for the items? The store manager then said they will investigate. 2 weeks past and no feedback she decide to write an email to the CEO of Bradlows Mr Cris Dirks about the matter. Mr Cris fortunately replied to the email stating that he will follow up on the matter tomorrow morning. Indeed she received a call from him asking her to relate what happened. Then Mr Cris comes back and says they have checked their system and the only payment that reflects is of R6 800 and not R68 000. He also suggested that he can assist her by coming to the store to take items of R6800. And despite her proof of payment he cannot assist further!!! I am urtely disappointed at how a whole CEO of a company can just say he can't assist a client who paid R68 000 cash. What kind of resolving skills is that? Who will replace the amount? Atleast she can shop with it somewhere!!!
53 replies
57 months ago
Follow up on my dad's old mutual case
Old mutual really takes people for granted.. When one hasn't gone the ugly root they just sit down with your complaint, big or small and rally do nothing. I wrote a review on the 8th of June 2021, Colleen Aanhuizen responded it, stating that an investigation will be done and they will resolve with me directly and since then nothing has happened. No follow up from them or update on my case.. My dad got a message (an uncomfortable text) from their employee saying "I hope you're happy that I'm dismissed at work". I emailed Colleen with this and never got a reply. I tried calling her office number that was on her email with no luck. I contacted Silindile Gumede(branch manger) to ask for the correct office number of Colleen(complaints manager) and she said there isn't anyone of that name that works for old mutual.. R500K maybe be peanuts to old mutual but for my and dad and us as his family that is a lot of money hence we had to trust a big company like old mutual to handle and not scam
0 replies
59 months ago
Old mutual fraud
My name is Nelisiwe Kubeka, daughter of Mr Mahleka Samuel Kubeka. My dad took an investment policy with old mutual of R500 000 in 2017/11/02. A financial planner by the name Mr Neo Mosebi was appointed to him for the planning of his investment. The investment was active of 2017/11/07. It was supposed to mature in 2018/11/07 of which that happened as in the policy agreement. My dad then re-invested the money because he was happy with old mutual's investment plan. During the investment in 2018,his financial planner Mr Neo Mosebi advised him to invest in 3 different sectors within old mutual in order to get a better monthly interest. Of which my dad did so. Within that year of 2018,the financial planner then approached Mr Kubeka asking for money(an amount of R25k) stating that he is in trouble and people want to kill him for the money he owes them. My dad told him he unfortunately does not have that amount of money. Mr Neo further said but you can borrow me from your investment and brought up ideas of how he can help him grow the money aside from the old mutual investment. He then assured him that he will return it with interest of R10k, that's how his other clients make money. Upon Mr Mosebi's assurance that he would not make a blander as his financial planner my dad agreed to borrow him that amount with the agreement that the transaction should directly transfer from old mutual to Mr Neo Mosebi's account as proof that this is still part of the investment. And it was done exactly like that. After this transaction Mr Mosebi asked Mr Kubeka how does he make a living, since he has invested his money and him borrowing a certain amount? Mr Kubeka said "Im managing with the monthly interest". Mr Mosebi then introduced a way of making extra income with his investment by loaning his money to people and get good interest. Mr Kuneka refused, stating that he does not know any people to loan as he is a pensioner, but Mr Mosebi said I already have people that desperately need money. He then introduced him to his co-worker Ms Ntwanano Lyzel Mpenyana with ID no 8812240885087 and contact no. 0608880915 who said she needs an amount of R2k on 13/11/19 which will return with 30% interest. This is the only person Mr Kubeka borrowed money to and refused to ever do it because the lady was now refusing to pay back the money and it was difficult to locate her since she no longer worked for old mutual. MR Mosebi continued asking for money from first transaction 10/12/2018 to last 24/12/2019 until account was exhausted with funds. (other transaction dates are on the old mutual statement). Mr Kubeka was only aware that there are no longer funds in his investment when old mutual gave him a call that they cannot debit for his 3 investments because there are no funds. Mr Kubeka asked his financial planner Mr Mosebi of this and he said he will pay him back. With no progress and now Mr Mosebi dodging Mr Kubeka, Mr Kubeka decided to go to old mutual offices in four ways to seek for help. He was assisted by Mr Khaya Cebani worksite manager at old mutual, who asked Mr Kubeka to relate his story and then said there is nothing he can do unfortunately. Mr Kubeka left the offices with no help or reference. Suddenly after no contact Mr Mosebi contacted Mr Kubeka for meeting to make an agreement of how he will pay back the amount he took, they went to his work offices and Mr Mosebi wrote down a statement that he agrees he has taken an amount of R418k from Mr Kubeka and he will repay it. Should he fail he will sell his property in order to pay Mr Kubeka and then also attached the tittle deed of the property. After a few months seeing no action is been taking and still Mr Mosebi has no paid the total amount of R418k that he took from Mr Kubeka's investment, Mr Kubeka went to the offices again and was assisted by area manager Ms Slindile Gumede who gave Mr Kubeka a pen and paper to write down his statement and said they will do a follow up on the matter. Months down the line, the silence from old mutual took back my dad to the offices to do a follow up on the matter, now accompanied by the EFF political party representatives to the offices of old mutual and a complaint was lodged to the old mutual forensics this was now in 17/11/2020. After this follow up no call or follow up from Slindile Gumede was done. Mr Kubeka returned to the offices to find out how far is the forensic with the case and was again assisted by Slindile Gumede who said they lost the document of his statement and he should write one again. On Thursday 27/05/2021 my dad recieved a call from Silindile's offices saying the forensic have found Mr Mosebi guilty so he should come to the offices for a discussion on the matter but he should note that Mr Mosebi will be having a representative and so does old mutual. Mr Kubeka then said but I do not have money to come there, then Slindile advised that its okay the matter will be discussed telephonically. My dad then asked what is going to happen to me because I don't have a representative like both you guys, and Slindile said it's okay because we want you to come alone as the forensic just want to hear your side of the story. My dad then arranged transport money to go to the offices of which the discussion was held on 03/06/2021. Where Mr Kubeka was in an office with old mutual employees(forensic) including area Manger Silindile Gumede, and Mr Mosebi was in another office and they could only hear each other statements via speaker. The verdict from Silindile Gumede was that the forensic will take both stories and work on a conclusion but she does not promise the investment coming back. Mr Mosebi is currently still working at old mutual despite the investigation. My dad is a pensioner that does not have any source of income non whatsoever! Can old mutual please attend to this urgent and horrible matter!!!! We will take further action if our voices are not heard from this day light fraud. You can contact me on 0680065954
159 replies
60 months ago
Request for help
I am one of the young south Africans entrepreneur that believe in making a difference in other people's life and as a result I have a small Company that has couple of platforms to showcase young south Africans talents and I happened to be swindle'd an opportunity by one of SA big radio station DJ, by the name of Rashid Kay from a show called "I believe" on metro FM at Saturdays for a mear radio interview, I happened to find his number on his and upon a telephone call we arranged to meet up at his complex and as I have never had any information about big radio station he asked for a ransome of money from me that I have proof of, for an interview and after the money had been paid to him, he now wanted to change the original arrangement that we had agggreed upon, as he said it was as a result of covid-19, as SABC is not allowing people in their space and I should wait for easter to pass, as people will be cleared for coming into the studio for whatever reason, then we agggreed but after Easter he is no longer taking my calls, he just blue ticks my whatsapp msgs, I am crying out for help because of I may be one of how many people? that are denied opportunities cause of people in certain positions. all I asked for was a chance to showcase talent that I personally believe that South Africa and the world at large would appreciate but I am being denied this opportunity maybe cause I'm from kazi and not the burbs and I got no connections so this will just blow over...it's really sad what South Africa has become, sadly amongst black people, we can forget about the interview all I need is my money back, as I believe that very soon someone who knows that ability needs opportunity to become a reality will make my dream and those whose are left in the dark because of where they come from Regards Isaac Tel...0711453169
0 replies
60 months ago
Complain boxer liquor sharpeville
Today was literally my first time buying at boxer and the service was terrible. Boxer liquor sharpeville. I went there to buy the specials I saw online and when I get there, they didn't have stock on certain ciders. When I decide to buy something else which they have in stock, the price tag is written something that doesn't match what I saw when I got to the til. We were assisted by the security gaurdthroughout. The cashier was very rude telling us to hurry up she wants to leave yet the shop closes at 6 and we were at the till by 5:30. When we realize the bill is more that what we had calculated from seeing the price tag, she said we should just pay because she doesn't understand why the price is higher. We then asked her to call her manager and he was called. Sadly you'd swear the manager was a security guard and the security gaurd is the store manager, he did not have time to talk to us whatsoever and said he didn't know who put the price tags. The security guard instead tried to bring understanding saying maybe there was a typing error because the shop doesn't have those ml's anyway and asked if we would still like to purchase or should he take them back. All this happens in the absence of the manager!!!! He just left us there. I did not get the manager's name, the cashier did not have a name tag on so the one on the slip is Maditaba Makgalanyan. It was my first time at boxer, and probably the last time! We don't even get such serve from street vendors!
53 replies
61 months ago
Unresolved Complain
I am a third party, which the initial owners insurance is giving me me a run around to fix my vehicle, whereas they already fixed their clients one and every time I am the one that calls their offices and they always give me false hope, incident took place on the 10th of February 2021 as Mr Mandla Pule drove into my car at the back and until to date my car is not yet fixed after several follow up with the insurance and their manager's intervention and I'm using it for business purpose as I am self employed, today when I call in their office to find out if there's anything outstanding or not as they never tell me everything all at once I'm told that I'll have to wait up until Thursday just for them to give me an update as to how far is the progress It's almost 2 months with my car broken and no income, I am bread winner in a family of 6. Can you kindly assist me Person in charge of my claim Bernice wepenaar 0111009437 Kind regards Isaac
53 replies
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1 Star
7 (100%)