HW
Heather W
Active since Apr 2021
24
Reviews
0
Industries
Reviews
24 reviews2 months ago
Old Mutual mis-uses my personal information under POPIA
I receive numerous automated sales calls on my cellphone for funeral cover, with an Opt-Out option, which is ******* under POPIA. I called 0860 60 60 62 to insist that the remove my number as I have never given permission for them to use my number for marketing. I spoke to Andiswa, she put me through to Customer Service. The system then asked me to ut in the ID number of the client, which I can't do, as I do not (and will never have) a policy with Old Mutual. This is mis-use and abuse of my personal information, and despite my effort to speak to them, they simply sent me down a rabbit hole.
56 replies
5 months ago
Absolutely frustrated and still missing one item.
Placed an order online on 18/11/25. One item was short delivered. Since then, I have sent a minimum of 20 emails, and made calls every day, sometimes twice a day since the 20th. Today I was told that all the cases/queried on my order query were closed - wasted 20 minutes while the agent opened a new complaint/case. To add insult to injury, they have sent me 3 different invoices for the same missing item! I am so frustrated I could do physical harm at this point.
53 replies
6 months ago
Telemarketing Harrasment
I have received NUMEROUS calls from 0217531499 and 010 746 6074, the caller identified himself as calling from King Price. I am reporting abuse of my personal cell number to the Information Regulator under POPIA. I have never given them permission to use my information for marketing and harrasment.
53 replies
7 months ago
Pleasantly Suprised
I was so pleasantly suprised at the level of service! Their website is efficient, easy to use. The proactive service and communication from staff was brilliant. The order was delivered much sooner than I anticipated :-) I would highly recommend doing business with Statesman Stationery, what a relief after the poor levels of service at so many other suppliers.
0 replies
9 months ago
Makro Online Misleading and possibly a ****?
Ordered a hand held vacuum online (specifically with a USB charger, as shown on the website.) Received the item which had a "car charger/cigarette lighter" type port. Requested they change it, but they say they cannot exchange it. I logged a return, as instructed, courier collected (unannounced), I still have not had a call from Makro - as promised and as requested - and still no refund. If I look at the facts, this fits the parameters of a ****.
265 replies
13 months ago
Nobody knows what they are doing at Netstar
I arranged OVER A MONTH ago to have the unit in my son's vehicle upgraded, as advised by Netstar. I checked they had my son's correct details on their system. Today, OVER A MONTH LATER I received a clall from Netstar Umtata to arrange the fitment. I told them that AS ARRANGED they should be contacting my son. My son then recevied a call only to be told that they are too far away from him, and this should have been arranged with local reps. I called Netstar to sort this out, only to be passed from person to person, and told that the Planning depat are "in a meeting", and that the fitment was sent to the EL branch, which is 150KM AWAY FROM MY SON'S ADDRESS WHICH IS ON FILE AT NETSTAR. Nobody can tell me what the hell is going on. My insurance coverage is contingent on the vehicle having a working tracker unit, which I have always taken great care to ensure was in place. I wouldn't trust Netstar to find a beer in a brewery, never mind track a vehicle which had been ******. I have been promised a phone call....those promises which never materialise. This is the worst Customer Service I have experienced for years. If I needed to be this stressed out I could have gone to sit in a traffic jam, it would feel better than dealing with this absolute nonsense.
265 replies
14 months ago
Outsurance Upgrade was fairly painless, would recommend.
Although I never enjoy spending time on the phone to a call centre, Fifi was extremely helpful, thorough, and efficient, and explained items clearly - she didn't mind me asking questions. I got the feeling that she understood the product and wasn't just reading from a script.
53 replies
17 months ago
Insulted.
We recently moved our business to The Courier Guy. On Friday morning we logged a collection online, with the correct number of parcels, dimensions and weights. At 5:30 pm a note was added online that the consignments requires a truck to collect. Nobody was in the office at that time, and my colleague had called twice that morning to notify them to collect. Today I spent 51 minutes on a call, trying to get my parcels moving as the consignment was only collected this morning. I was told I should have booked a truck, which requires 24 hours notice. I asked, repeatedly, for the limitations/parameters of volume & weight so that I would know, in future, when to book a truck. Nobody could tell me. The last call centre agent said, basically, that while even he would agree that the consignment could fit in a bakkie, I must remember that the bakkie could be half full by the time it comes to collect, that I should 'know', that it was easy and "that his 12 year old would know". I have never felt so insulted in a professional capacity. I am moving our account as soon as I can.
0 replies
19 months ago
Left in the dark after consignments botched.
I am a desperate customer trying to get answers from this courier company about consignments which were mixed up/lost/late/missing parcels. We have been phoning and emailing all of last week. I have been calling KZN depot since Friday. Not once have I received a return call, despite many promises. I cannot get answers or action at this point. Details are too lengthy for this review. But I have them. The latest "insult" was an email from The Courier Guy asking us to supply video footage of the collection...what????? This situation is appalling, I have nowhere left to turn, no idea how to get any action on their part to fix and resolve this debacle, which has hugely impacted our standing with our sponsors.
0 replies
19 months ago
Paymyfines is stressful and terrible
Paid my fine online and after many requests, finally received an email in April confirming receipt of payment, but no receipt. Fine showed as outstanding, and then I started receiving sms's stating that a summons would be issued against me. Sent NUMEROUS emails, finally threatened legal action about a week ago, and found a number to call. I think they are a sc*m, don't use them!
0 replies
Review Distribution
5 Star
4 (16.666666666666668%)
4 Star
2 (8.333333333333334%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
18 (75%)