FD
Fana D
Active since Apr 2021
3
Reviews
0
Industries
Reviews
3 reviews5 months ago
HORRIBLE COMPANY
First time dealing with these guys, Horrible experience I had with them. I bought a product from them over the weekend on a saturday, it was an fnb to fnb transfer which cleared immediately, I got an email saying that my order is on hold until they verify my payment has cleared all week till thursday no correspondence was received from these guys until I complained to one guy who works for the company only then did he tell me he saw the it was packed but does not know if it was shipped or not as that is not what he deals with. Friday morning I receive from The Courier guy saying that they could not deliver my parcel as I am unreachable. I open the email and I see these guys wrote the wrong address and my number was also not complete. This is not a typing or clerical error this is incompetency of the worst kind cause I do not understand why its hard to communicate with your customers to inform us of why the hold up and why they could not just use the information we provided on the website instead of writing the wrong information. I am ****ed off and very disappointed at the pace at which they processed the order, the lack of communication and the incompetency of handling orders properly. I had to buy R50 airtime and spent over 20 minutes trying to get a hold of the courier guy and trying to track my parcel luckily I found someone to help and I got the driver to deliver to the address. When my parcel arrived, it was filthy and wet and it was opened not only that it seemed as if I got a second hand product so I had to double check it was unused to be honest I cannot speak upon that as much but I have some reason to believe it was used because even the wrapping was torn up and scrunched up its almost like they just looked for old packaging they could use and used that instead. I AM NEVER DEALING WITH THIS COMPANY AGAIN, IF ONLY WE COULD UPLOAD PICTURES ON HELLO PETER I WOULD HAVE LOVED TO SHOW YOU THE PRESENTATION OF THEIR PACKAGING.
0 replies
20 months ago
HORRIBLE CUSTOMER SERVICE!!!!
I will go ahead and just say I don't understand what is going on with this company they are quick to debit money from your account every month but are slow at resolving client issues. I have an account with them that has ssl but my emails have been operating on a non secure port. I have not been able to conduct business with my clients as i am unable to handle correspondence emails and this has been going on for weeks. I have complained about this issue a number of times. They take days to respond to your issue and their last correspondence was that they had resolved my issue but I guess they really did because here I am on hello peter giving them a bad review after a long time of being patient. Honest opinion, you are better served finding a different hosting company which is what I plan to do.
0 replies
61 months ago
WORST SHIPPING COMPANY EVER!
Worst shipping company ever, with the ****iest service. The first time I was waiting for a delivery from them they did not delivery on time cause they said they could not get a hold of me, second time around its been 4 days overdue! they got my number wrong I called in on tuesday they said they would update and I should expect it on wednesday. Day came and wen and still nothing, I called countless times to find out what is going on the only thing they have to say is that the delivery could not be made as no one could get a hold of me and yet I had given them the right contact number on tuesday and they said they had updated it, thursday today. I call in and they say my parcel is on the way I wait all day and nothing and throughout the day I have been calling to do a follow up and they assure me its on the way and in the evening I call again they say that no one could get a hold of me. I have spent over R500 in airtime calling in and trying to get a handle on my parcel and delivery only to hhave one agent tell me that no one had updated my information since tuesday. THEY ARE A USELESS COMPANY I URGE EVERYONE NOT TO BOTHER THEMSELVES WITH THIS COMPANY. UTTER NONSENSE! If anyone has advice on how to go about opening a case against them please comment cause I have had it with them!
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Review Distribution
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1 Star
3 (100%)