MK
Mohammed K
Active since Apr 2021
3
Reviews
0
Industries
Reviews
3 reviews14 months ago
Disappointing feedback and poor repair turnaround time
My vehicle was sent by Discovery Insurance to DSPB for repair. The collision occurred on 26/12/24. On 31/01/25 I received an email from Discovery to say my vehicle was in the paint prep phase. Subsequent to this I contacted the service provider and was informed telephonically that it would take 7 working days. I followed up on the 7th and was told it would take another 7 working days. I've followed up today (17/02/2025) and been now told it would another 7-10 working days. I am extremely disappointed in the service provided by DSPB and by Discovery Insurance in choosing such a poor company. Discovery Insure have not followed up with me since 31st of January.
212 replies
14 months ago
Misleading and Delayed Repairs
<div>My vehicle was sent by Discovery Insurance to DSPB for repair. The collision occurred on 26/12/24. On 31/01/25 I received an email from Discovery to say my vehicle was in the paint prep phase. Subsequent to this I contacted the service provider and was informed telephonically that it would take 7 working days. I followed up on the 7th and was told it would take another 7 working days. I've followed up today (17/02/2025) and been now told it would another 7-10 working days. I am extremely disappointed in the service provided by DSPB and by Discovery Insurance in choosing such a company.</div>
0 replies
61 months ago
Loyal MTN customer - shocking service re: fixed LTE
I'm an old MTN client and have 2 data contracts with them for years. I signed up for the fixed LTE offering as I was receiving good coverage at home and expected similar connectivity. Unfortunately this did not occur. Instead our connection would drop from 100mbps to less than 1mbps and would only be corrected by removing the Sim card for a while. I reported this to the MTN store within 10 days of initiation of the contract. Subsequent to that I've made numerous calls to 135 and the MTN coverage department, both of whom directed me to the other. In the meantime the store had contacted coverage who insisted the issue had been rectified. At no stage did I receive any feedback from coverage. The problem persisted so the MTN store advised me that they too were not receiving feedback from coverage and asked me to follow the proper complaints procedure. Thus I contacted MTN coverage and asked to be put to a supervisor but nobody contacted me once more. After weeks of being led on roundabout a call centre agent finally put me through to the Coverage technician for our region. He proposed a ridiculous solution which was obviously not going to work but I went ahead with it. He then emailed me a few days later asking if the problem had been rectified and I replied it had not and asked him how to proceed. He did not reply to that email nor my next 2 emails. I called coverage once again and they promised to escalate but once more there was no feedback. I have also been in regular contact on Twitter with MtnZA and emailed complaints twice to no avail. On the 3rd consecutive day of calling Coverage they put me through to the same technician who informed me he would be coming in to check the problem the next day. He then proceeds to do the exact same thing that he had advised me to do and had failed and this obviously did not work. I sent him a picture showing the 10 x difference in speed between the fixed LTE and the mobile LTE. After an initial response he ignored my messages so I tried calling him to which he responded he was in a meeting and would call me back. This was a blatant lie as he then blocked me from contacting him. I then contacted Coverage once more who got hold of him and he says that he does not reply to messages. I returned to the store and requested a cancellation without penalties as MTN have failed to provide me what they are charging me for, in fact they should be reimbursing me for the months that they've failed to provide the service. I have never encountered such abysmal service (the store excluded) in my life and this is totally unacceptable.
0 replies
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1 Star
3 (100%)