MM
Michele M
Active since Apr 2021
9
Reviews
0
Industries
Reviews
9 reviews9 months ago
TROUBLE PORTING NUMBER
I have sent two requests to Vodacom to port my number to MTN. The first request was sent on the 18th July 2025 and the second request on the 21st July 2025. It is now, almost 7 days since my first request and nothing has been done. Since this is a pre-paid phone and I don't owe Vodacom any money for this line - please can you provide a valid reason for and on what legal basis my request is being denied? As Vodacom has not communicated anything to me as to why they would refuse the porting request. I tried to email customer care, but nobody works in this department anymore and this has been handed over to Tobi, a chatbot, who only wants to sell products and doesn't understand a simple question. Please contact me to explain why my request is being refused. Thank you
106 replies
9 months ago
VODACOM - Missing Data purchased
On the 16th July 2025 I purchased 1.5GM data valid for 30 days. This morning when I checked my data balance on the Vodacom app - it says that I have no data? When I dial *135# - this also says that I have no data? Please explain to me where the data is that I purchased? As I have only used 160mb since the 11th July to date and could therefore not have used all 1.5GM data in less than 24 hours. Please have a consultant call me so that they can explain what Vodacom been done with my data. Thank you
159 replies
13 months ago
VODACOM - Slow to attend to problems & fail in feedback on faults
Several community members have not been able to connect to the internet, since approximately 18h00 last night. Reported on Ref: 5-36145845559786 We require to know what the problem is & when this will be rectified & expect some urgent feedback as some of us need to work & it has now been approximately 19 hours since the internet worked. There is no point emailing or whats' apping me as there is no internet only telephone calls seem to work if you want to get hold of me. URGENT FEEDBACK IS REQUIRED Thank you
212 replies
29 months ago
Wordsworth Books - Great Experience
Being the first time that I have shopped on line with Wordsworth Books, I was initially a little hesitant trying a new on line Business. However, I am pleasantly impressed with the service from start to finish of the entire process. * I received regular updates with regards the status of my order. * From order to delivery took less that 5 working days. * Wordsworth was the only on line Book Store where I could get the specific book I wanted. * When I received the package and opened it, I discovered that my book had been so beautifully packed inside the outer cardboard container. The book was wrapped in Wordsworth wrapping paper, tied with a string bow and a personal message attached to the wrapping. This was just a lovey way to receive a book and it made me think that Wordsworth are not just selling a book, it is so much more than that, the love and care taken with the packaging demonstrates the value and importance books are regarded with. It is quite something in this day and age that such care can still be taken. Thank you Wordsworth for the great service and the value and care you place on books.
0 replies
43 months ago
Vodacom 'customer care' - no 'customer care' at all
I am at a loss as to how one actually updates ones' personal details with Vodacom as trying to get through to the call centre is shocking. One goes round and round choosing options that don't get you to where you need to go or to speak to a consultant (it's just crazy making and a waste of time) and after going round and round with options Vodacom ends the call. It is really ludicrous. I also tried to update my personal details on the app, using the my account option and account details but the app doesn't appear to be functioning very well either and I am not able to update my personal details on this platform. It seems to me, that the only time one can get any response from the Vodacom call centre is when upgrading or purchasing something - then there is no problem speaking to a consultant but when simple customer administration is required, then Vodacom are elusive. Please could someone from Vodacom contact me - so that I can update my personal account details. Thank you
399 replies
50 months ago
Sixty60 - a great shopping app.
Great shopping app. Easy to understand and navigate - specials are a good bonus too. Service delivery is also very good and if they are running late I receive update messages. I like the option of being able to choose alternatives so that I will always get a product that I would want and use. It's a great initiative and I can't wait to see what next sixty60 will come up with next.
0 replies
50 months ago
TS Marketing Research - spam?
Don't engage with these people, phoning to ask personal information about your personal expenditure saying that this is Marketing Research. I asked for the full name of the company and the web address whilst on the call and told the caller that I was googling her company to see what this was all about before divulging any information. She couldn't give me a straight answer or a web address, but said that it was TS Consumer Insight which does exist and I asked the caller what the TS stood for on the website and she said 'Total Sales' - which it actually doesn't. I told her that I would not be divulging any information as she couldn't get the name of her company or website right. She also mentioned that they are calling 'all citizens' in the country to do consumer research, that was a red flat anyway - how could she possibly be calling 'all citizens' - but she insisted that was what she was doing. It probably is a spam or scam call. Don't give any information.
0 replies
59 months ago
Excellent service from Potters Supplies & Mail Order
Fantastic company for mail order pottery supplies and equipment in Randvaal. Great selection of products and on line shopping is easy. Delivery is extremely quick (I placed my order on a Monday and received the order in Durban before 8am on The Wednesday) products were well packed and arrived in good order. An extremely professional company. I am very impressed.
0 replies
61 months ago
Telkom - unable to log a hardware fault because I don't have a Telkom line
I have been trying for over two hours to report that the Telkom pole and cables have fallen over and are leaning towards my house and one cable on my satellite dish. I have called 9 Telkom numbers but where there are voice prompts I am unable to submit the fault as I don't have a Telkom account and the prompts won't proceed without a Telkom number. The same applies to the on line fault reporting. The SMS fault number wants me to pay for sending a SMS? And where I have been able to speak to someone they either completely didn't understand, told me to call the numbers I had already tried and basically couldn't direct my query appropriately. I do not want a Telkom pole and cables hanging dangerously on my property, and it's quite ludicrous that I can't log the fault without having a Telkom line. Telkom, please respond appropriately and urgently.
0 replies
Review Distribution
5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (66.66666666666667%)