Active since May 2021
I received an excellent service from Tania, she was very helpful Experian was refusing to remove one of my account which was on debt review and Tania even volunteered to assist using conference call
They have best service, even called to find out if I'm satisfied with the service.
Telkom service is very bad, I opened a contract yesterday at Table view bay side telkom store. The contract was for 24 months Samsung s21+, I gave it a try during the evening and noticed that the battery is very bad, I went online and do some research and noticed that s21+ battery is not good I then went to the store in the morning to cancel the contract so that they can take their device and cancel the contract, They gave me tough time saying I can't cancel the contract, I asked if they can at least give me iPhone and they mentioned that they cannot issue a different device either because I received it from the store. I asked a question that they must show me where it's written on the contract that I have signed that I can't return and cancel the contract and they couldnt point it to me any where on the contract. I really feel like this is a robbery because most contracts are cancellable within 7 days, but not with telkom. It's like they don't trust this devices which is why they never want them back. I didn't expect such service from Telkom because the device still have all the stickers only the box was opened on store. Now I just have to suffer for 24 months with the device I'm not happy with, Because now with Corona virus we can't even browse the devices to see how they behave
Went to buy a container marked R29.99 and when I got to the toll, manager in the Sandown western cape branch told me very arrogantly it is the wrong price, must be R129.99. I insisted to get it for the marked price, but he refused with the word 'I will not give it to you for that price.' no apology nothing. They are very rude also forcing customers to go out so that they can close the store. Very very bad service.
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