CA
Carlene A
Active since Sep 2009
34
Reviews
0
Industries
Reviews
34 reviews25 months ago
Refund my bank charges
I called to change my banking details for the debit order and CarTrack still debits my old account, twice. Please refund my bank charges. Also had to call TWICE to change my name which they noted incorrectly?!
58 replies
27 months ago
I want my bond cancellation letter!!
Still waiting on the bond cancellation letter from FNB that was requested a month ago. I have a reference number but now because I don't know the amount the bond was registered at the *********** consultant can't check on my query because of that. Bond is way over a decade. Another stalling tactic. The complaints I lodged, still no email with the bond cancellation letter. How do I get a job at FNB. Entire useless organisation and nobody *********** loses their jobs or gets disciplined.
288 replies
27 months ago
Useless staff but still employed
FNB asked me if I need a bond cancellation form or letter. This is after three weeks of FNB telling me that they will email the letter. Yesterday, they don't issue letters I must go to the branch. At the branch on the phone with homeloans and now on hold because the person in homeloans doesn't know what to do. Probably hoping I hang up. Am I the only one that has a bond with FNB so that they don't know how to do their job because I am their only homeloan customer. Stop being useless and provide proper customer service. I have to take off from work and deal with incompetence, so now I need to take off a longer time from my work.
172 replies
28 months ago
The uselessness continues
Kauai, Virgin Active N1 city has deliveries available on the app, but received a call from the store to say they don't do deliveries. We should all apply for a job at Kauai. No amount of incompetence and uselessness gets addressed. Referring to manager and the people who manage the app. Complaints are never resolved.
0 replies
30 months ago
*********** manager
Placed an order for delivery today from Kauai, Virgin Active, N1. When i called an hour later, they said 'wifi is slow', no remedy or apology. Called the head office and was told the manager would call me, obviously no record of the incompetence kept. Got a call from N1, VA to say that they are sorry, my order on the way, the driver left a long time ago with my order. Then got another call to say that driver doesn't have my order. Money deducted, obviously, but no food. Also free smoothie and probably black tier meal expires today, so will miss out on that. Can the Canal Walk manager not manager N1 as well?! N1 determined to set a record for most frustrating and *********** service.
0 replies
30 months ago
Incorrect information provided by staff!!
Called PnP Plattekloof Village at 15:50 today as I have been looking for Lipton Yellow Label tea. Phone was eventually answered after the third call back. I explained to the lady which tea I am looking for, colour of the books, said not Rooibos or green and was assured that they have the Lipton Yellow Label tea. My husband drove all the way there, only to discover that it was not in stock. Do the people who answer queries work at the store!? I was on hold for so long so I assumed that the employee went to check the shelf or sent someone to check it. Please train your staff and let them provide accurate information. It's tea, it shouldn't be that difficult to identify correctly.
130 replies
31 months ago
Pathetic service - *********** staff and *********** managers who hire them
Because of incompetence at Virgin Active, I am now paid up to end October. Since 1 September I have been blocked and every single person at reception asking me if I know my account is overdue. Correspondence with the office tells me that I am paid up and should not be blocked, the N1 city manager also apparently informed, Cara, but I am still being blocked. Now, probably because I am complaining about pathetic service, my visits are not reflecting on my rewards apps. The entire IT team is working on it, for two weeks, and nothing to show for it. I have still not received e-mail addresses and cell numbers of the managers, so that I can call them whenever I get blocked at the gym. This level of non-service is unbelievable.
0 replies
34 months ago
Jentl - Amazing beauty salon
The service at Jentl is consistently excellent. The the******s are highly skilled and I always leave feeling so good. Thank you Jeanine, you and your team have the winning recipe.
0 replies
36 months ago
VA N1 City - consistent pathetic service
Been asking, since December 2022, that members that have booked via the app be informed that classes are cancelled, or remove it from the app. Nobody else pitches for cancelled classes and when I enquire after, they indicate to me that they were informed. I was also told by Virgin Active, N1 city, that the instructor needs to inform me about cancelled classes - I'm paying money to VA, why must the instructor let me know about a cancelled class at their gym. Manager occasionally responds when I escalate it with a pathetic excuse / reason. Been 'apologising' since last year, surely this issue should've been resolved by now. I was informed about a class cancellation last week - a class I was not even booked for. The manager, Oscar, then wanted to meet with me, informed him when I would next be at the gym (last week), and he responds today, only because I again escalated it. Still trying to get his manager's details, but am being ignored on that front as well. Does VA not provide training to staff to let them know how to treat paying clients, or are people employed on a buddy-buddy system, not based on their work record, because to fix a mistake - or pretend to fix a mistake, since last year - many of us would've been (rightly) fired, if we were this *********** and getting paid for nothing.
0 replies
37 months ago
Keep clients updated!
Is it possible for DHA and their staff, as well as Ricardo Abrams to have the decency to answer e-mails and calls - if he doesn't have the courtesy to return e-mails and answer on bad service, then how are the rest of the staff supposed to be accountable?! Daughter had to be at school and write a test, but we had to wait in line for hours with a queue not moving. I am trying to find out where my child's passport is and when we can expect it. Also no consideration given to children who actually have to be at school and not wasting their time in a queue. I've heard that DHA used to give scholars first preference when applying for passports and ID's. Just let me know how far her passport is!!!
0 replies
Review Distribution
5 Star
6 (17.647058823529413%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (2.9411764705882355%)
1 Star
27 (79.41176470588235%)