AB
anje B
Active since May 2021
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Unacceptable Delay in Super Fund Payout
(ON BEHALF OF MY MOTHER) I am writing to formally lodge a complaint against Old Mutual regarding the unacceptable delay in processing my Super Fund payout. It has now been three months since I initiated this process, and to date, I have received no meaningful assistance or resolution. I have repeatedly been told that South African Revenue Service rejected my letter of registration. However, no consultant has been able to explain why it was rejected. Instead, I am given vague and unacceptable responses such as: “I don’t know” “Please phone back later” On multiple occasions, I have also been told that a senior consultant would contact me with feedback, yet no one has ever returned my calls. In an effort to resolve the issue myself, I personally visited SARS, corrected my documentation, and ensured that everything was in order. Despite this, Old Mutual has still failed to assist me or progress my claim. I have also visited the Cape Gate branch in person, where I was met with the same lack of assistance—staff were unable to provide answers or take ownership of the matter. For comparison, when I previously held a similar fund with Sanlam, my payout was processed within one week. The current experience with Old Mutual is completely unacceptable and deeply frustrating. Furthermore, due to this unreasonable delay, I have lost out on interest on my funds over the past three months. I fully intend to claim this lost interest as part of the resolution. This level of service is pathetic and unacceptable for a company of your standing. I require: Immediate escalation of my case A clear explanation of the delays Urgent processing of my payout Compensation for lost interest due to your delays HE NORDEN
53 replies
15 months ago
Amazing!
I had the most amazing experience with Hyundai Tygervalley, and I can't praise their exceptional service enough! A special shoutout to Keitometse and Alta, who made the entire process an absolute breeze. Both ladies were incredibly friendly, helpful, and professional, going above and beyond to ensure I was well taken care of. It's such a pleasure working with women who truly know their stuff and handle everything with such expertise (nothing against the men, but these ladies were phenomenal!). Thank you, Hyundai Tygervalley, for making my car-buying journey such a memorable one. I absolutely love my beautiful new car, and it's all thanks to your outstanding team!
0 replies
44 months ago
Bad service
I have handed in my chainsaw TWICE now at Brackengate branch. The first time they said it is fixed - I paid R700 just to have it still not working. I phoned Ryobi myself and they said they never fixed the machine. I sent it in again 3 weeks ago and every day I phone they tell me they will phone me back and I hear nothing. I need a new machine - I will not pay for it to be fixed again. I did not use it the first time they "fixed" it, only a week or so later, and still did not work. I am not waiting anymore.
0 replies
57 months ago
Intec college outstanding balance and NOT responding or communicating in 5 years
I studied with Intec College and had a debit order. Now that I ma in the process of buying my first home, there is an amount of 841 outstanding on my account. They have not contacted me in 5 years about this outstanding. When I phone they put me through to collections that cannot help me with my query. They keep putting me on hold and putting me through to other people that cannot help me. HOW am I going to get this removed from my name?? I am 100% SURE all my debit orders went off!
0 replies
Review Distribution
5 Star
2 (40%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (60%)