MH
Michael H
Active since May 2021
5
Reviews
0
Industries
Reviews
5 reviews3 months ago
Bad service
I was a member of the gym .every month I paid my fees around the 27 th of each month via eft.but when I went to use the gym I was blocked for non payment because their debit order came off on the 1st of the month .they proceeded to unblock me so that I could gym and said they will accept my eft on the 27th The following month the exact same thing happened and again I was blocked for non payment even tho I paid via eft..again they unblocked me and said they will rectify it . The following month .again I paid via eft and when I went to gym..again I was blocked for non payment. I decided right there to cancel my contract due to the fact that I always got blocked for non payment..my contract was a month to month so I had given them a months notice for cancellation The gym contacted me and informed me that I owed 3 months gym fees because I had canceled which I think is ridiculous. It was a month to month and I cancelled because of their negligence not because I wasn't making payment..now I have been blacklisted because of their negligence or because they cannot manage payments correctly which I believe is totally unfair .I refuse to pay the 3 months for a month to month just because I canceled due to them
0 replies
10 months ago
Bad service
I signed up with this company in april.after 2 days I decided to cancel with them.i sent emails requesting the cancellation..they acknowledged my cancellation and yet they still see the need to continue debiting my account for a service I cancelled with them .when I contacted them I was informed management was in a meeting and they will get back to me....after 3 months I'm still waiting and they still debiting my account
112 replies
49 months ago
Bad customer service
Hi.. I rated 1 star cos it won't allow me to rate zero stars I am logging a complaint yet again about the bad customer service I am receiving from Vox.... I logged a call on Thursday last week 24 March 2022 about my Fibre line at home not working... When you call,they give you the option to leave your number when the que is long and they will contact you back.. I have left my number 3 times 4 and 3 days ago and I'm still waiting for the call back. I use my airtime to contact them and after waiting 15 mins at times when they do answer they put the phone down... Not once but 3 times... So I have spent about R150 to contact them only to have the call put down in my ear... As of today I still have not had feedback on when my line will be repaired.. I was informed that a tech would be here on Monday and as of now I have still heard nothing... I as a customer needs to continually call them only for them to tell me that a ticket will be logged and I will be contacted.. And still I haven't been contacted... But just miss your payment by one day and they real quick to suspend your line... If only they were as efficient in repairs as they are in suspending.... I know I'm just one of about 1000s of customers so why should they care about 1 customer as they have 1000s more they can take advange off...
180 replies
58 months ago
Bad service
Hi I am writing this complaint about 'customer service' and since I work in a retail store I think I know a little about good and bad service. My complaint is for vox telecoms and vumetel.. More for Vox Telecoms. My story goes like this... I applied for a Fibre line at my home at the begining of May and was expecting a turn around time of about 5 days..... (It took over 3 weeks to actually have my line installed). So much for my expected 5 days.... After numerous phone calls and emails (at my expense) I had no luck in having my line installed.. Eventually after the Third week when I stated that I was going to post my dissatisfaction on hello Peter did they decide to assist me.... My line was installed that very same afternoon much to my surprise cos if I had known that is what it takes I would have done that three weeks earlier... Now that I have my line installed... 1st of June approaches which is my first payment date... I was unfortunately indisposed for a week so I wasn't aware that my first debit order for payment wasn't done by vox.... I had the service for the month yes. But had no communication. That it wasn't paid.... Now comes the end of June.. Or 1st of July and.. What do you know... I pay for june and July all at once.... My payment was returned as it was more than budgeted for... As soon as I received notification that it was returned I made a payment via eft.. This payment I did on a Saturday as I received notification on Friday that it wasn't paid... So yes I made an effort to pay the next day.. Granted it wasn't the full amount as it was supposed to be for two months... Never the less I paid for one month service on Saturday thinking I would pay the difference before the 7th of the month... Enough time I thought... Boy was I wrong. That same Saturday night.. (3rd day of the month) my payment is only two days in arrears at about 830 pm at night my service gets suspended... No notification that it was going to be suspended even tho I had made a payment that very day... Since curfew is at 9 pm I have no time to go to the bank and make a payment... I was hoping that I would have grace until Monday.. But that's not the case... Again at my own expense I call to query why my account is suspended so soon after payment and again I get no assistance cos since it is now almost 9 pm at night on a Saturday no body in the accounts department is available... I am requested to email proof of payment to which I did do... The service I received from that company is shocking as like I said before I'm in retail and I know what good and bad service is.. I just hope that you go to one of our retail stores and receive bad service and your complaint gets ignored so you can get a taste of the feeling. I know you are a big company with loads of customers so one customer complaint isn't going to affect your bank balance or your share price.. So even if I have to cancel my service with you.. You not gonna care about one lousy customer because you have soo many others that you can count on and give bad service too....
212 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (20%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)