MM
Morne M
Active since May 2021
6
Reviews
0
Industries
Reviews
6 reviews7 months ago
Should one have to pay for a service you are not able to use?
It doesn't matter how many times I have complained to Rain over the past couple of months, our service is progressively getting worse week by week. The only feedback I get is that a technician will look into the problem. I would absolutely not recommend the service to any business for whom the internet is a critical requirement to the smooth running of their business. When the service works, it works well, but when it falters, forget about a resolution because their customer service only has two phrase in their vocabulary . . . "our technicians will look into it" and "reset your modem", which we are now between 8 and 12 times per day because the service works for a few minutes and then things just start to hang or you refresh pages ad-infinitum to just get one task completed. Don't expect feedback on what their technician have achieved, and don't expect the problem to get resolved. Their accounts department works like clockwork though. Be sure you will be invoiced for your non-existing service.
106 replies
30 months ago
Exceptional Service
Since we started using Rain as our ISP and mobile phone service provider, we have had exceptional service and we now have two devices with them and all our mobile phones. Their prices are also very reasonable, considering what other service provided charge. Although we had some minor teething problems in porting our numbers (the issues was not with them), they have bent over backwards to assist us in making the transition as smooth as possible.
131 replies
46 months ago
Loan Scams
Please be aware of the companies Direkte Finansies a.k.a. HA Lenings a.k.a Privaat Geld Finansies They offer large loans at 2% interest with an small administration cost of between R1000 and R2500. These companies are listed all over the place as a scam. They claim to be registered as a credit provider with overseas companies like french banks, but when you search those companies registries for their name and registration details, the registration number is non-existant. You can also so a whois on the domain from which their emails come and you will find that they have set up fake sites to look like well known companies sites. One of the emails being used is: pryamoykredit@gmail.com another email being used is privaatgeldfinansies@ya.ru. Please be careful, they are known to request fee upon fee with the promise of a large loan which never materialise and they are listed all over the world on website even as far as Russian https://proverkasaitov-ru.translate.goog/tag/pryamoykreditgmail-com/?_x_tr_sl=ru&_x_tr_tl=en&_x_tr_hl=en&_x_tr_pto=sc as a scamming organisation. Please people, only take loans that are from known organisations with a proper FSP number and if something looks fishy to you, so not continue with your application or do some research about who you are sending your personal information to.
0 replies
47 months ago
CellC you are costing customers more than they budget
I have been buying daily allocated budles weekly from CellC for the past few months. Normally, my balance get allocated and I can see the data available when I dial *101# or *147#. This week suddenly only my bonus data shows as part of the balance and to get the true data balance I have to dial customer care and listen to the balance. This makes it extremely difficult to manage that I do not use my data and start eating into my airtime. I would like to know from CellC why they are attempting to make it more difficult instead of simpler to manage data because the call centre simply refers you to *147# which also does not work as it should. Can someone at CellC please fix this issue because you are costing your customers additional money in the scam that is airtime vs data costs and it is irritating your customers. For my part, if this is not fixed, I will have no choice but to move to another service provider where I AM able to monitor my usage more effectively. No-one has the time to phone 147 mutiple times a day just to listen to a phlerora of options until one get to being able to hear your balance.
536 replies
50 months ago
Unscrupulous, Exploitative Business Model
I am giving Cartrack a two star rating because althought I had no problems with them whilst the service was being used by me, I strongly object to the fact that they (and many other vehicle tracking services) force one into a 2 or 3 year contract. When you cancel the service (because eg. you sold the vehicle), they will charge you for the full period even though you no longer have use of the device. It is daylight robbery. Why should one have to pay for a service for which you have no benefit? It may be the business model for the industry, but it is still not right, and it is merely a way for them to guarantee their income irrespective of whether their device is useful the end user. So be warned, don't get a tracking device on these terms if you intend selling your vehicle in the near future.
106 replies
60 months ago
Clearing of Funds from ABSA to ABSA
I would like to know why an ABSA Bank transfer to my credit card (ABSA to ABSA) is not available on the same day. The reason why I transferred the funds was to pay a supplier with my credit card which is the only payment method which they can accept. Now I have an unhappy customer to whom I cannot supply as promised and ABSA just shrugs their shoulders and say, "Sorry it will clear overnight. There is nothing we can do". Not acceptable! If you want a clearing period on funds, then make it know that you are incapable of transacting like you have always done in the past. Don't surprise a customer with a variation on service (or lack thereof).
53 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)