AW
Alex W
Active since May 2021
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Absa Life Pathetic Service from Customer Care
My wife cancelled her Absa Life Policy linked to her Credit Card Telephonically in 2013. When my wife queried this with Charmaine Sharp the Group Customer Care CEO. Ms. Sharp stated: "Should you wish to allege that a request to cancel the credit life policy was submitted prior to this date, you are required to provide the Bank with proof of such request. This may be in the form of: - An email confirming the cancellation request, or - Details of the telephone call during which the request was allegedly made. If the request was made telephonically, please provide the date and time of the call, the number that was dialed, and the number from which the call was made. Please note that the Bank receives thousands of calls daily and is therefore unable to search or listen to calls without specific call details being provided. We trust the above clarifies the Bank’s position." In the meantime Nomsa Dhlamini from Customer Experience provided my wife with a recording where my wife telephonically accepted a life cover on her credit card. This does not make sense and my wife rep**** to Ms. Sharp and Dhlamini as follows: "I received a reply to my email from Ms Sharp, however I disagree with her that the onus is on us to give proof that we cancelled the policy. However, why is it possible that you could find the recording where the policy was agreed to telephonically but a later recording where it was cancelled, Ms. Sharp states this is impossible. You have the same tools you could use to find the cancellation message as you found the message to take out the policy. I want this matter to be referred to your CEO as you clearly do not want to help. You do not want to help because we are not at fault but the staff member that took my cancellation message.
53 replies
1 month ago
Unsatisfactory answer from Joseph Van Aarde from Santam Client Services
I previously used a broker on my short term policy and paid a certain monthly fee. When there was a price increase I received a letter from my broker with the new monthly payment. When I opted to go alone without a broker the monthly amount styed the same. When I queried this a Mr Van Aarde from the client engagement team came back to me and stated the following: "There is currently no broker fee on the policy, nor was there any broker fee prior to the appointment to Santam Direct" This is ludicrous as no broker will work for free.
159 replies
1 month ago
Bad After Sales and CEO cannot be contacted.
I purchase a microwave in January 2025. Last week I warmed food in a microwaveable container that I purchased from a known good store. The container dpsrked and burnt a hole in the door of the microwave. I rrported this to Hisrnse credit drpartment and I was given a reference number 2535852. Thuso from Hisense came back and said: "Kindly note that this is not covered under the warranty. The dark mark on the microwave waveguide is caused by using materials that are restricted to be used in the microwave. Refer to your user manual under utensils." I then responded and said: "I disagree as you have not looked at the door. The problem is the door. A microwaveable container was used i.e. Woolworths Food Contsiner which can be used in a microwave. This sparked burning a hole in the door. I know not to use metal in a microwave. I have been using microwaves for a longtime. I was going to buy a 80 inch Hisense TV but will rather settle for LG or Samsung as their after sales service is better. I have other Hisense appliances at home so it seems if they break I will have the same battle. Disappointing 😞" Thuso then came back and said: "Kindly note that we are not able to assist at this point. Credit rejected." Cold indeed. When I tried to contact their head office to speak to a senior like a CEO or MD what a mission it seems the CEO Vivi Liu cannot be contacted. After Sales Service is non existent at Hisense. A pity as their TVs are good and I have other Hisense appliances at home.
159 replies
23 months ago
Extremely Threatening Estste Agent
I saw a house advertised by Jacques Groenewald of Meridian Realty on Property 24 with an over inflated price and queried the price. He then sent me a threatening message on WhatsApp and said that he has taken the matter legal. Just for querying the price of an over inflated house. He was rude and unprofessional towards a possible client and put his company in bad disrepute with the public.
0 replies
26 months ago
Extremely Bad Service from Cash Crusaders Soneike
I went to Cash Crusaders Soneike at the IPC Shopping Centre to sell 3 items. Item 1: A Century Anti Theft Bracket which retails for R999 and the lady that assisted me stated Cash Crusaders only take items they can sell. Item 2: A Flymo 500 watt Electrical Trimmer in good working order but the casing was slightly damaged nevertheless it has served me well to trim my large lawns at home. She said that the item need to be in very good condition before they will buy the item. Yet in their windows they are adevertising for stock. Item 3: A Ozito 500W 290mm Corded Line Trimmer LTR-529 which has only been used once and is still brand new. The lady stated that they can only buy products that reflect SA Rands and not foreign currency. When I explained the concept of exchange rates she said that the staff are not allowed to convert currency which is ludicrous to say the least. If I had walked in with a diamond etc that came from overseas Cash Crusaders would not purchase it. This lady was notr friendly, neither helpful in any way.
58 replies
32 months ago
Great Service
Very helpfull and when I got stuck I was assisted immediately
0 replies
36 months ago
Bad Tasting Cake and Bad After Sales Service
We ordered a custom birthday cake and it tasted terrible. When informing the owner of Classic Bakery all her focus was on to defend and not even acknowledging the customers complaint. This was extremely dissapointing and a total waste of money as well as an embarrassment. No apology or refund was given.
0 replies
59 months ago
Pathetic
The food at Joostenburg is overpriced and the portions are pathetic. The small shakes are minute. The owner, management and waiting staff are extremely rude. We are extremely dissapoined.
0 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (87.5%)