PK
Paul K
Active since Jun 2021
6
Reviews
0
Industries
Reviews
6 reviews10 months ago
No Refunds, Calls go Unanswered
Delivast refused to refund an order which was supp**** incorrectly by the restaurant, despite their website T's and C's stating they would.
0 replies
10 months ago
Aside from the usual annual call to request that they drop my premiums, the service is super efficient and customer-centric
Aside from the usual annual call to request that they drop my premiums, the service is super efficient and customer-centric. Branden was great with amending my cover to include new property.
53 replies
35 months ago
Line Speed Downgraded Erroneously
Three months ago I requested that Home-Connect bump my 100Mbps line up to 400Mbps per Metrofibre’s promotion at the same time. After a few days of convincing Home-Connect that this was a legitimate thing, my line speed was upgraded at zero further cost. I returned from a trip abroad on Monday to find that the line had been downgraded to 100mbps again. I’m now stuck in a super frustrating loop of logging a support ticket and being told that my package is a 100mbps package. I think what has transpired here is that Home-Connect failed to lodge the upgrade request with Metrofibre, and the window to do so has presumably now closed. Eventually I managed to get through the first line support to the support supervisor. I explained the situation again, only to have him come back to me with an offer to upgrade my line to 400Mbps at the standard 400Mbps rate, with the statement that “the price difference isn’t that big”. Obviously, I refused this and requested further escalation. That was two days ago and I’ve heard nothing since. This is unacceptable customer service. Couple this with the fact that my line is registered under the wrong name and address at metrofibre and it becomes clear that the one doesn’t know what the other is doing.
212 replies
36 months ago
Communication Falling Short
Ordered goods last week and all but one line item has arrived at Geewiz (per their shipping details page). It seems the delay in the last item means the shipment is stuck in a permanent state of "Preparing", which is the only information I'm able to get out of any of the customer service representatives. Repeated requests to ship the available items have gone unanswered, and there doesn't seem to be any way to escalate queries of this nature. Attempts to speak with Ni****a are yet to yield any success, and my request to speak with Nicole was refused. To quote customer service, "She doesn't take calls". This is a shame considering the great service I've received previously.
0 replies
41 months ago
“Delivered” Package Not Actually Delivered
I received a notice to say that an inbound package had been delivered (and signed for by me) yet I’ve received nothing. UPS had one job… this is unbelievable. I should have taken heed of all the poor reviews for them. Lessons learned.
1056 replies
58 months ago
Regrets. So many regrets.
Where is the after sales service? Their online ticket/CRM system is nice, but any request or query posted to it goes unanswered, as do most emails to them. I was given the incorrect surge protectors, and told they would work. I then had to explain three times to them that I did indeed pay for installation, as their invoice includes this in the inverter part code. Once I had convinced them that I had paid for an install, an electrician was booked for Friday. Again, I had to push them to have this done. The electrician arrived at 3pm, and said there’s no way he’d be able to complete the job. He had been given completely the wrong info for the install. Sunday has arrived, but the electrician has not. Requests to speak to business owners are declined - you’re encouraged to set up a meeting instead. I took a gamble with this online purchase, and I’m regretting it.
318 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
2 (33.333333333333336%)
1 Star
3 (50%)