Active since Jun 2021
Allow me to save you time and money. This place is a small shop with Chinese quality electrical equipment (go through their Google images and you'll see what I mean). Generally the stock is not of legit quality. Do not be fooled by the fact that it is located near Sandton / that the salesman is well spoken. They quoted me R650 for a 100mm twin flat electrical cable via the phone (also advertised on their site). The standard quality of wire sold by your reputable store (eg Builders) is roughly quoted at R1300. Ok, fair enough I should've known this was too good to be true. Lucky I had gone to the shop with a qualified electrician and he advised accordingly stating the cables would not pass his CoC. Obviously should something happen the insurance would be reluctant to cover. To my annoyance, I'd wasted my time by trusting a salesman over who lacked transparency over the phone and when I had confronted him and his boss my concerns were taken lightly. My advice to you, stay away from places like this if you're looking to do the right think. If you're looking for poor Chinese quality, Electro Gadgets is your guy.
Poor. Absolute shambles. John Kekana, the Openserve consultant I have been dealing with, has caused me more head aches than I can think of. I've simply requested to to move from one isp to another. John has done an extremely poor job in assisting as I have needed to follow up with him regularly, to understand if my line has been moved. Instead John has been dishonest with me, stating that the line is with the new service providers when it has been quite clear it is not. When I requested to speak to his superiors his refused. When I request email confirmation his refused. Everytime I call John Kekana he says his busy and will attend to my matter. I'm 25 days in waiting for him to resolving this matter. I take blame and responsibility of letting it escalate this far. If there is one benefit I can take from this is that I have learnt to do John's work myself. Ive physically gone in to the previous ISPs offices and request all requirements needed to move to a new isp. I could verify what John had told me was indeed nonsense. I have sent all required confirmations to the new isp and they have taken liberty to make the request to transfer my line. I truly hope I never cross paths with John Kekana for my sake. For OpenServe, I hope you can take time to read this and understand what it is your employees/contractors are delivering to their customers. For such a great brand, I think having employees who do not understand what the brand stands for is unfortunate on your end. I fail to understand how something so simple to execute has gone this bad. @ OpenServe, should you require more details please don't hesitate to contact me.
Poor project managing. Called Mandy Ferreria (Manager @Digi) who doesn't seem to have a clue where her electricians are or are supposed to be. It's been 3 days now without warm water in the middle of winter while I wait for Digicall who keep promising they'll come inspect the geyser. To be frank, I have no interest in engaging with this firm again. I would urge insurers including ABSA whom I'm insured with to cancel their services as it reflects badly on your brand. What's more concerning is that I am clearly not the only one to have experienced their poor and unprofessional service. Refer to their general rating on Hellopeter.
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