ZM
Zukiswa M
Active since Jul 2021
3
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0
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Reviews
3 reviews43 months ago
Bad service
Bad service from a manager Chantel, we prebook a fortuner and when we got into the car it smells rotten like a dead meat/rotten meat inside. One of the front desk people comes to assess it fir us and he agreed. Chantel comes and tells him and is that it’s wet smell. Who cannot differentiate between a wet carpet smell or dead meat smell? She sprays the car and we have to take it and not apologetic about that. She’s clever and we are stupid. Service in that branch is different from all other branches we hire at with Hertz. That manager is bad for that branch period. Zukiswa
0 replies
52 months ago
Less than 1 star service
We do not usually write any reviews, worse the worst one. We believe it should not come to this. This was the worst 5 star experience we’ve ever had to endure. This should not have happened or acceptable. It’s not about the money involved but also about them putting their customers first whether SA/international or colour. We pay the same monies and expect the same service. We made a booking for 23-25 December 2021, as we were attending a family Christmas function in Amanzimtoti. Unfortunately that was the only available good looking, neat, supposedly 5star hotel. But arrive offered to us was less than a star. We booked a villa on booking.com as there were 2 adults and 5 kids, youngest 3years old. We arrive around 17:00 to check in and we taken to the villa. It’s was pouring, raining outside, everyone was tired from the travel from Johannesburg. When we get to our villa, it’s stuffy, smell of old urine, dirty dirty dirty and aircon not working from manual and remote not found by the manager. We try to open windows, we can’t. We alert reception that the villa is dirty, can they sort it out. We drive around for more an hour to give them time to sort themselves. It was really raining, they came to help and the staff are in wet clothes. We come back, they are still cleaning and it’s dark now….. kids are irritable wanting to get out of the car. The house is still being cleaned, they tell us to wait in the car or reception we will be called when they are done. We start panicking it’s around 21:00 now waiting for our booked accommodation. We kept on calling and finally they tell us it’s ready. When we got there we are told there are more issues that’s why it took a while to call us. There are maggots all over the carport just infront of the entrance from a rubbish bin that was not cleaned, no one knows for how long. They’ve been trying to clean them but because it’s at night and heavily raining… it’s difficult but they tried to clean even inside. We say ok let’s go see how bad, now maggots are inside the house and we did not notice initially as we only stayed less than 5mins as it was obvious that the villa was dirty. Toilet brushed full of faeces. We refuse to sleep in the villa, we try to get another accommodation for the night somewhere but it’s full. The hotel initially we are told it’s also fully booked. We demand to receptionist to contact his seniors to sort this out. We sitting there at receptionists whilst the receptionist is waiting from response from his senior. Finally it came. There are 2 rooms available but are far from each other where they can accommodate us that night. Because we have kids, we did not accept being that far apart with the kids, everyone/every parent would have reacted that way even hotel management if they are parents. How do you stay far away from your kids, during peak season time, with all the kidnapping and human trafficking world wide. Because we had no choice and it’s too late at night with everyone restless, we accept ti use the biggest room of those 2 rooms, provided they put more beds. Which the receptionist do but it’s raining hard, but time it gets to the room the bed is wet but they put more blankets that they could find on top of the mattress sothat they kids don’t sleep on the wet matresses. We make plan B for the following night because it looked like we might be in the same situation the following night. In the morning I get the owners number anonymously, lots of people had problems. The manager for the day we checked in, came to apologise, that they are cleaning the villa. We tell him we made plan B as we were not sure how that day will turn up and we tired really. So we won’t be using the villa on 24th December but we would like to get a refund for the 24th December. This is not our fault we cannot be blamed for ourreaction. He left and said he’ll speak to his seniors. After an hour he calls again to confirm again if we not using the villa for the night as it’ll be done and it’s cleaned. I remind him that we have made plan B that we paid for already so we won’t be able to use their accommodation. After it felt like, we were being chased out…. That was after before 10:30 of their check out. He offered someone to come help us with our luggage. I contact the owner, who was unaware of the situation. He promise to resolve it. I tell him we’ve paid for another accommodation for the night, we won’t use their villa as it’ll never be comfortable to us now from what we saw. We paid for a 5 star but got way less than that. I told him we would like a refund for that night of 24th December atleast. He came with suggestion that is possible, even if people responsible for the mess would fit the bill. He’ll call one the managers to come speak to us as he was not near or around the establishment. Another manager came to apologise and asked us if we would not like to go see the villa now how clean it is. We refused, that should have been the way we found it on first day not after effects. My kids were not willing to stay there because of what the maggots they saw and we also did not feel comfortable even if they say they cleaned it. Why did it come to after bad experience that they could give us the service that we paid for. If we wanted to stay in that filth we would not have booked there. We expected the best service in a 5star rating hotel. There were lots of complaints from other customers whilst we were sitting there at receptionist of their filthiest rooms/service. Booking.com could not help us as well, they said they tried to reason with the establishment in vain, so it’s on us to sort it out. How do we supper our local businesses if that how they treat their local customers. We had to book in Umhlanga to get a better service whilst we came for a function in Amanzimtoti. Added accommodation booking and +-100kms travel up and down which we tried to avoid by booking there. We deserve a refund from this establishment and wish them good luck in the future if they upgrade their service to what it’s supposed to be. We have not even received an email from booking.com till today to review this hotel.
0 replies
58 months ago
Difficult company to get hold of and Refund for covid 19 level 4 travel restriction
Worst contact ways for a big company. Been trying to get hold of them since Sunday 27 June 2021. Was send to contact form and WhatsApp that sent me back to the same contact form. We had a booking out of Gauteng for 2 July 2021. Due to covid 19 level 4 regulations, we could not travel out of Gauteng. Sent this contact forms so many times with no response. Decided to contact the specific airline to assist which they told me they can’t help I still need to contact the travel agency as they have no contracts with them. But the airline helped me to flag my tickets 1-2 days before the flight as I was worried it’ll be taken as no show up if I have not received any communication from Travelstart. I finally received an email from them after 9 days of initial contact and 4 days after the booked flight date. They suggested I rebook the flight and if I cancel I’ll loose airline fuel/taxes and only receive R134 refund for each person I booked for. The total flight price was more than R8k. What is that, as this is beyond our control and unfortunately we won’t be able to use that route or ticket anymore so we would like a full refund. This is no show from us but national lockdown rules in SA. This does not mean customers should loose their monies for something beyond their control. Other companies by Monday 28th June 2021, they had already contacted us with options for other booking that fall within the time frame with options of refund. Why a supposedly big company you can’t talk to a real person and with their contact form, no email back response for proof you’ve contacted them. They should have been pro active on this not the customer in cases like this. I’ll never ever use them, worst experience ever. I’ll still take it further to get our refund.
265 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
3 (100%)