RM
Richard M
Active since Jul 2011
5
Reviews
0
Industries
Reviews
5 reviews7 months ago
PMC Jewellery is an Absolute ****
After searching the internet for a S21 Ultra mobile phone cover I got onto the PMC Jewellery website. I then decided to place my order which was in over R1000. Besides the marketing of their site, I was also taken in by the fact that they seemed to operate from South Africa directly, as their website has a "co.za" domain. Another incentive from my perspective was that the product wouldn't take long in being delivered. With hindsight these were rather clever strategies of PMC Jewellery, and I fell for them. The mobile was shipped from China and took +-3 weeks to be delivered. At this stage I reconciled myself these facts above, and on receipt of the item was impressed with the packaging and the look and feel of the phone cover. I immediately removed my old cover, which I had purchased some 2 years prior. I've now had the PMC Jewellery cover on my phone for just on a month, and is in the same condition as the cover I just got rid, bought over 2 years ago. I use my mobile phone with caution, and certainly am not rough on the handling of it or it's cover. I emailed PMC Jewellery 2 weeks ago about the faulty cover along with photos of the cover's condition. They emailed me back on the same day that they would be looking into my complaint and would respond accordingly. In the interim, until today 7 June 2025, the cover has and is deteriorating substantially , and I sent more emails to PMC Jewellery concerning this dilemma. I also made it known that I no longer would accept a replacement cover but only refund would be acceptable. Please note at this stage PMC Jewellery had not offered me any compensation. On 5 June 2025, PMC Jewellery emailed me back that the cover is over a month old and therefore they aren't prepared to give any compensation. It should be noted that the mobile cover was delivered to me on 19 April 2025, and as I was away until 2 May 2025 only put the cover on at this date. Obliviously, I'm extremely angry about PMC Jewellery reply email, and see this kind of type of selling as a total **** and want this to be a MAJOR warning to everybody thinking of purchasing any of PMC Jewellery products. I will be listing these ****STERS on NCC and on the Ombudsman's CPA sites. I have all the legitimate proof of PMC Jewellery's transactions with me and the email trails which I'll make know. PMC Jewellery is sales@pmcjewellery.co.za.
0 replies
50 months ago
Putrid Service and Shunning of Responsibility from Nedbank Insurance
My house was built over 25 years ago, and Nedbank Insurance was the Company we used for the Homeowners insurance for this property until recently, March 2018. In 2017, the geyser in the Main Bathroom burst and a claim to Nedbank Insurance was submitted. They appointed a plumber to attend to the removal and replacement installation of the geyser. I was required to pay the Plumber the excess, which was paid, and a proof of payment for the excess was sent to the Plumber. All the applicable documentation, e.g. claim number for the claim in approximately August 2017 with Nedbank Insurance was sent again to Nedbank, in an attempt to get Nedbank Insurance to accept liability for another burst geyser I got at my house on 1 March 22. This dispute has raged in excess of 10 days. On 1 March 2022, water started dripping from the main bathroom ceiling indicating the Geyser had burst. I contacted my current insurer on 1 March 2022 and lodged a claim. They sent out plumbers to deal with the issue, however, subsequentially advised that the Geyser had burst, and was still under warranty until May 2022. Then the manufacturer Kwikot/Electrolux was instructed to attend to the installation and replacement of the Geyser. On 3 March, Kwikot/Electrolux sent their technician to the house to replace the Geyser. They left a report, indicating that the service call was not attended to, as the Warranty is Null and Void due to his observation of an incorrect installation. The observation was of an incorrect installation and is related to the Plumber appointed by Nedbank who attended to this Geyser installation in 2017. According to the technician the Warranty was voided as there was a one-way shut-off valve installed on the cold water line between the geyser and the PCV/RV, preventing expansion relief from taking place between the geyser to the PCV/RV. I immediately contacted Nedbank to address the corrections and requested they arrange to install the replacement Geyser, as this was initially their installation. I called Nedbank Insurance Claims Dept. and the person who was my key point of contact in this department service has been unacceptable and I’ve lead me from ‘pillar to post’, without any direction. Nedbank did inform me that at the time of installing this geyser in 2017, there was no compliance certification requirement, as is the case now. I asked him to escalate this matter to his Management as I wasn’t getting anywhere dealing with him and am still waiting for his Management to contact me. I have called him numerous times, and left messages when he was unavailable. He failed to return my calls and when I did speak with him with appeals for him to call me back with, status and progress updates, he made commitments to call and then failed to do so. I was reluctant to get in a plumber myself to attend to the geyser, subject to Nedbank advising what they are going to do. My preference would be for Nedbank to appoint an approved Plumber to do the necessary installation, at their full cost and responsibility, as it was their appointed Service Providers who always did the work at this house, and resulted in the Warranty being made ‘null and void’ by the Manufacturer of the Geyser. On the 10th March, after having spent numerous hours with Nedbank Insurance Claims, and no Service Providers contacting me. I received an email from Jeeva Naidoo from the Nedbank Complaints Department indicating Nedbank Insurance were rejecting our claim and declining liability, for reasons provided above, and referred me to the Short Term Insurance Ombudsman. Today, 14th of March, I submitted a compliant to the ombudsman, and await their reply. In the interim I had to call in my own plumber, to replace and install the geyser. Based on my experience with Nedbank Insurance I’m extremely disappointed and annoyed with their shunning of responsibility, and would caution anyone from dealing with them. Not Recommended
0 replies
53 months ago
Don't Be Scammed
I eventually got hold of Flightnetwork's customerhelp desk. This was again after waiting in the phone queue in excess of 50 minutes. I did email Flightnetwork's customer service to cancel my flight due to Covid restriction, and was informed that I had to give some European authority assess to my health records. Believe this BS, and health records have nothing to do with Europe (don't reside in Europe) and this is my property! Therefore I decided to endure the cost and tortuous wait on the phone. The eventual cost of RESCHEDULING my flight to a later date, and a less peak time was +- ZAR 1400. Whereas if I had booked initially via the airline, the cost AT MOST would have been ZAR 350. This RIP OFF company is an absolute SCAM, and once again I strongly advise you NOT to use them. Book direct through the Airline if you are doing online booking. USELESS and a SCAM!! I
0 replies
53 months ago
Level of Service Nonexistent - Useless, Useless, Useless - SCAM
I've sent more than ZAR200 on calling Flightnetwork customer service number for South Africa (+27 211 400 239) and over 3 hours of my time in trying to get an assistant to answer their phone, so as to reschedule a flight. My times of calling ranged from 7h00 thru 2h00 the following morning, and even tried on a Sunday. No one answered!!!! I emailed Flightnetwork customer service and was instructed to call them. Flightnetwork level of service is totally putrid, atrocious, and nonexistent. This company is a SCAM and advise you, and anyone you know NOT to use them for any business, whatsoever!! Useless, Useless, Useless!!
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89 months ago
The Total Rip-off/Scam of the restaurant Tribeca in JA Ocean View Hotel, level 1, The Walk, Jumeriah Beach Residence (JBR), Dubai UAE.
On 19 December myself and my partner who are tourists, together with another couple who reside in Dubai decided to go out to a Ladies Night, hosted by Tribeca (details above). This was our first visit to this venue, although not the first time to a Ladies Night. The previous week, we all went to another restaurant/bar called Girdards, in the same hotel, i.e. the JA Ocean View Hotel on The Walk, for Ladies Night. This turned out to be a really great evening, and certainly enticed us to return to the hotel, and their restaurants/bars. Unfortunately, our evening on 19 December at Tribeca resulted in us being ripped off by management and staff, and almost having to call the police in trying to resolve the impasse when requesting Mr. Erald Hoxha, the assistant manager to intervene. At the previous weeks Ladies Night at Girdards, each lady was physically handed 5 vouchers whereby entitling them to have 5 free drinks, ranging from sodas, to alcoholic drinks with or without mixers. This process ensures that ladies who order something that is not part of the free drinks deal, wouldn’t be able to do so with the vouchers. This is fair, transparent and well managed. At Tribeca the advertised Ladies Night on their display board at the entrance to the venue stated the following: “WEDNESDAY QUEEN BEE LADIES’ NIGHT to 1.30am. Free flowing drinks for ladies. 50% off main courses……”. On being seated at our table for dinner and drinks, the waitron explained that the 2 ladies were entitled to free drinks, comprising wine, spirts and mixers, and also could order off a ladies section of the menu, supposedly at the 50% reduction off the regular main course price. The couple we were with had the Entertainer App, which participating restaurants in Dubai subscribe to in an effort to encourage patrons. The offer on the Entertainer for Tribeca was 2 for 1 for a main course. We informed the waitron that we had the Entertainment App, and she confirmed that it was fine to use for our 2 main course dinners of 4 burgers. Which incidentally worked out cheaper than the so called 50% discount for a burger on the Ladies menu. We proceeded to order drinks for ourselves and the ladies. My friend and I each had 2 beers at advertised menu price of $12.25 each, which is normal for Dubai prices. The ladies had 2 alcoholic drinks with soda mixers and then proceeded to order 4 more soda drinks. Hereafter we called for the bill, and were absolutely shocked to be presented with a bill for the 4 sodas that the ladies had ordered at the outrageous cost of approximately $11 each, and being misrepresented in the so called “Free flowing drinks for ladies …”. In addition to this, the bill had and additional cost of 5% Vat added, which according to retail law and customer service should have been inclusive at the advertised menu prices. Oh, at the bottom of the menu in TINY print it had a one-liner stating prices were exclusive of Vat. We then asked to speak to the manager, and Mr. Erald Hoxha, the assistant Restaurant Manager of Tribeca came to our table. In a calm manner we voiced our utter dissatisfaction at being presented with what we consider a Misrepresented Bill. Especially in light of what was advertised, and implied by the Tribeca staff. This resulted in an argument, intimidation (Mr. Erald Hoxha being constantly on his walkie talkie with security and even having them appear at out table), total arrogance as I have never experienced, no customer service whatsoever, and no understanding as how to deal with customers. Mr. Erald Hoxha, eventually gave us no other option but to pay the scam bill as presented or calling the police. I was so angry at this scam/rip-off, and intimidation that I was prepared to get the police involved. Eventually we paid the bill presented as I didn’t want to cause problems for couple residing in Dubai. As a tourist this has left a bitter taste of Dubai hospitality. Tribeca’s lack of foresight in dealing amicably with tourists, displays in my view a lack of managerial s****s, and I question the calibre of staff and their “Mafia” style attitude. I frequented Dubai numerous times, and have never experienced such behaviour by any entertainment venue as Tribeca. I urge you not to go near Tribeca. Be aware of their false adverting, and insist on being presented with vouchers for supposedly free drinks for ladies. I know that Tribeca is run independent of the Hotel JA Ocean View, however I do question the hotel’s acceptance of their tenant’s unethical behaviour. I do believe Dubai want tourists but the blind, deaf and verbal abuse directed by the Management and staff of Tribeca needs to be pulled in-line.
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