FP
Frederick P
Active since Jul 2021
6
Reviews
0
Industries
Reviews
6 reviews6 months ago
Poor products and custommer service
I purchased peel-and-stick PVC flooring from Tinicoo Flooring and had it installed by an installer they personally recommended. Within just two days, the tiles started lifting on the edges. I immediately contacted Tinicoo Flooring via email and sent them photos showing the problem. They rep**** that they would send someone to investigate, but no one ever came. Later, they offered to remove and reinstall the tiles using their own installation team. Their team of five people came to my house, removed the old tiles, and installed new ones — but they did not properly clean or prepare the surface before reinstalling. Just one day later, the exact same issue occurred: the tiles started lifting again. When I contacted Tinicoo Flooring again, they blamed my floor, claiming it was uneven and that their product was “100% quality.” I responded and invited them to come inspect for themselves, because my floor is perfectly level. The truth is, the adhesive on their tiles is very poor, and the product is not as good as advertised. Since then, Tinicoo Flooring has stopped responding to my emails and completely ignored my attempts to resolve this issue. I’m very disappointed in their product quality, installation service, and lack of customer support. Would not recommend Tinicoo Flooring to anyone — poor product, poor service, and no accountability
0 replies
7 months ago
*********** staff- gap cover claims
1. Despite assurances that I would be contacted by your claims team, the communication has been inconsistent, delayed, and largely automated. This has caused unnecessary stress and confusion during an already difficult time. 2. I understand that claim assessments can be complex, but the lack of clear guidance and support from your side has left me without the assistance that GAP cover is meant to provide. The onus seems to be placed entirely on me to dispute rejections with the medical aid and providers, which defeats the purpose of having GAP cover in the first place. 3. I find it particularly concerning that multiple claims were rejected based on technicalities such as “lack of authorization” or “scheme rules not followed.” As a member, I rely on GAP cover to protect me from these very shortfalls, and I expected your team to assist in engaging with providers and the scheme to resolve discrepancies, rather than simply passing responsibility back to me. 4. The communication that “the majority of claims are likely to be rejected” is unacceptable. This statement, without clear explanations and proactive support, undermines the value of the cover I have faithfully paid for. Given the above, I request the following: • A full, line-by-line breakdown of all rejected claims, with a plain-language explanation of the reason for each rejection. • Assistance from your team in engaging with Medihelp and the providers to resolve matters where authorisations or motivations can still be obtained. • A clear outline of what next steps I need to take, with your direct guidance and support, rather than generic instructions.
53 replies
22 months ago
Extremely Disappointing Service Experience with The Courier Guy
I am writing to express my profound disappointment with the service provided by The Courier Guy for my recent shipment. I booked a Local same day Economy service, specifying a collection time after 11:00 am. Despite clearly indicating this timing during the online booking process, The Courier Guy attempted to collect my parcel at 10:30 am, when it was not ready. This oversight caused a significant inconvenience as the items were urgently needed by a client. When I raised this issue with the area manager, Marvin, I was met with a dismissive and unhelpful attitude. Instead of acknowledging the mistake, Marvin insisted that I should have explicitly stated the collection time in the instructions, despite the booking system clearly capturing this information. This experience reflects a complete lack of professionalism and competence on the part of The Courier Guy. Not only did they fail to adhere to the agreed-upon collection time, but they also mishandled the situation when confronted with their error. As a result, I was unable to fulfill my client's needs promptly, which has damaged my professional reputation and caused me significant frustration. I expect a courier service to be reliable and responsive, especially when dealing with time-sensitive deliveries. Unfortunately, The Courier Guy failed to meet even the most basic expectations in this regard. I strongly advise others to reconsider using their services unless they are willing to risk similar disappointments and inconveniences.
106 replies
22 months ago
Bmw Gs repair and maintenance
Very helpful , very pleasant and excellent service.
0 replies
40 months ago
False advertising
BM PARTS EDENVALE. So one of my guys is on whatsapp with Damain (the Manager) who have send him photos of deep cycle batteries that is for sale at the price of R1250-00. On the photos there where no mention of used batteries. So I send my co worker to go and buy 4 batteries for me at BM Parts. My Co worker returned with an invoice that says used batteries and 7 day gaurantee. I phoned BM Parts and spoke to Damian. I explained to Damain that he did not mention anything about secondhand batteries , his reaction was we should have asked and I can return the Batteries but is liable for a 10% handling fee. I feel that I was done in By BM Parts Edenvale for a misleading advertising on their side. See photos attached. I returned the batteries to them and was charged R500-00 for handling fee.
0 replies
58 months ago
OMI The Orthopaedic Mattress Institute of South poor quality mattresses
I bought a bed and mattress from The Orthopaedic Mattress Institute of South Africa via there facebook advertising. The bed was delivered. We unpack the bed which came in a box and left it for 24hours before we slept on it. The Zina bed give us back pain. I phoned the manager Mathew and he offered to exhchange it for us for another mattress . We went to there shop in Randburg to see if they have another mattress that we can take. Almost R2000 extra we took the Wendy Mattress. It felt very good at the time when I was lying on it in the store. So they delivered the new Wendy mattress , When we took the mattress out of the box still in the plastic wrapper you could clearly see that it was dirty inside. I took photos and send it to Mathew on Whatsapp to make him aware of this. Told him that I will accept it like this .So we cleaned it and left it for 24 hours before we slept on it. Waking up every morning with back pain for 4 days I decided to contact Matthew via email and whatsapp at OMI Randburg to ask if he could assist me with a solution. No response from them via whatspp or email. So I decided to Phone Matthew , His response was that he have to talk to his superior and get back to me. Matthew didn't get back to me. I had to call again. I asked him why is there no terms and conditions and return policies on his invoice or web site. He replied that they had a new website and that they forgot to add it. Then this email from Mathew followed : Hi Frik, I have spoken to management regarding the issue of the comfort of your bed. I explained to them that you initially ordered the queen Zina base set without coming to see or feel the bed. The bed caused you and your wife back pain. We do work strictly with the CPA guidelines and because you had not initially seen the product before purchasing, I did extend the offer of giving you and your wife the opportunity to come in store and upgrade to another bed of your choice that you were most comfortable with. You and your wife then agreed in store that the Wendy model was to both your comforts and was the one that best suited both your needs out of all the beds in our range. Unfortunately, because we have already done a comfort exchange on your bed to a bed which you and your wife chose, we are unable to do another one. A comfort exchange is not something we usually offer, especially with Covid and all the sanitary concerns involved. However, it was something that we assisted you with since you had not initially felt the bed you purchased. Unfortunately because we have already assisted you with an upgrade and exchange of your bed, to a bed that you chose best suited your comfort and there is no defect to the bed, there is nothing else we can do to assist further. If you feel as if the bed is defective, an inspector can be sent out to inspect the mattress for confirmation upon your request.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)