PT
Palesa T
Active since Jul 2021
25
Reviews
0
Industries
Reviews
25 reviews5 months ago
Feedback on my warranty claim
After numerous calls and emails I'm glad to say my claim was settled on the 19th November, Herbert called and apologized for the inconvenience and delayed feedback. I hope their service will improve because changing insurance can sometimes be stressful.
53 replies
5 months ago
Horrible Seevice
I am writing this email with so much frustration. On the 31st October 2025 I received confirmation that my claim is being processed, Herbert then called to confirm he'd be handling my claim. On the 6th when I called I was told that there's outstanding docs from the dealership, I called and made sure that we send through everything requested on the email. Again no word from Herbert or 1st for women, I called again Monday and spoke to Sam who requested the same documents. I then forwarded them to him and Herbert, I then requested to make payment to my dealership because I needed my car. Sam agreed and advised that I forward the POP, I did that on the 11th Nov. I called the following day and was advised that I should get my money the next day, on the 14th of November I receive and email from Herbert requesting a quote and failure report from my dealership. Meaning my claim has not even been processed, had I not have paid I still would have no car. This shows how patronising and disrespectful 1st for women is, they show no empathy or any sense of urgency towards paying clients. I sent another email directly to their claims department last night and also included their administrator, till now I have not had any feedback
53 replies
13 months ago
Non- sympathy for client; rude, non-responsive and unprofessional
On the 27th of Mar I called Old Mutual because the debit order for my loan did not go through, I then requested that they debit R3200 because I had financial difficulties. The outstanding amount of R1008 would be deducted in Mar along with the normal installment and they agreed. On the 28th of Feb old mutual deducted R4208 plus R3200, I called them again and they said they would correct it and refund me 1 premium. I requested that they refund me R4208 as per my original payment arrangement request On the 28th Feb at 8:40 I receive a message from Nosi telling me they will refund me R3200 and keep the original installment, I then respond with my request and she replies as follows "Like I mentioned Mrs Tshabalala it was agreed because we thought R3200 was the only amount you had at that moment hence you were arranging however when we went to your bank account we were able to get the normal installment and now we are going to do the refund of R3200" 1. I am not Mrs. , meaning there is incorrect capturing of details 2. She did not care that other debit orders due were rejected because they deducted more than they should 3. They refunded me only the installment not considering bank charges and rejection fees because of their incompetence Today the 27 Mar 25 they deducted an extra amount of R1008, I called and spoke to a service consultant by the name of Khanyi at 8:48 she was unable to assist and put me through to her manager Brilliant. She took down my details and promised to come back to me. The time now is 15:02pm and I have not received any call or communication As a loyal client who has never missed any premiums I am extremely disappointed and frustrated by the service. They have no respect or empathy for the clients
53 replies
18 months ago
Horrible and *********** Service
On the 27 September I submitted a VAPs claim, I received a msg confirming they received it and will be in touch. Two weeks later no one has called me, I called on the 11 October and spoke to Charlotte who transfered me to their claims department where Linda said he cannot assist as Lehlogonolo is allocated my claim. This happened after I was put on hold for 20 mins, Lehlogonolo has not called me back. The service from 1st for women is horrible, they do not respect their clients
106 replies
25 months ago
Bad service
An assessor collected my TV on Thursday and I haven't heard any progress from 1st for women, as a loyal and paying customer who's a 1st time claiming I'm very disappointed. I'm now worried about my future claims
112 replies
26 months ago
Bad service and Unreliable
I am not happy about the company On Saturday the 2nd March I submitted a claim, mentioned that I had bought the item for R2000 (tv)in 2010. 1.I was told that they need POP for the item 2.because it was hit by lightning there's an extra access of R2000, meaning my total access would be R4700 I called on the 5th to query because my access is higher than the value of the item, they mentioned a * in the policy saying it means whatever price higher. This was never disclosed in the call at selling point. The agent then proceeded to say her manager will call me back before COB regarding my dispute I've been a loyal paying multiple policy holder with them, but I'm starting to worry about mty decision. They are unreliable, dishonest and don't deliver on their promise
56 replies
30 months ago
Disappointing service
I paid off my vehicle account in May 2023 but my credit life policy was not canceled, so I need ABSA to submit a paid letter with the effective date. I had been requesting that since the 27th of September, today 12 Oct at 11:48 I called and spoke to Moleboheng who said she's going to send. I decided to call again at 13:00pm because I had not received anything, spoke to a very rude Siboniso Khumalo who did not want to listen to my query and raised his voice at me. I think the agent should be moved from customer care department because he clearly does not have the skills to listen
131 replies
31 months ago
Horrible service
Abusive and rude, I spoke to Nicole at their claims department on the 05th October at 16:58 because my claim had been delayed by 2days. She just cut my call
0 replies
31 months ago
Horrible service
Mtn customer service is the worst, I lost a phone and trying to report it but the customer service keeps dropping my call. Their client service is unprofessional and give horrible service.
0 replies
32 months ago
Great service
I found that after I have queried unfair treatment from one my service providers with Hello Peter, they were quick to respond and resolve my issues. Well done and thank you very much Hello peter
131 replies
Review Distribution
5 Star
1 (4%)
4 Star
0 (0%)
3 Star
1 (4%)
2 Star
0 (0%)
1 Star
23 (92%)