DS
Deidre S
Active since Jul 2021
4
Reviews
0
Industries
Reviews
4 reviews3 months ago
Great service
I got the most amazing service from Paulina Mashego. What a gem. So helpful, professional and friendly! Awesome service indeed.
1 reply
31 months ago
I have received the most amazing service from Ishmael Mohlala
I have received the most amazing service from Ishmael Mohlala. He is a great representative for Momentum! Keep up the good work! Well done Momentum!
1 reply
33 months ago
Motorite useless policy
On Thursday, 21 September, I took my car for a service to BMW. BMW struggled for the next 2 days to get hold of Motorite to get an authorization to go ahead with the service. I am regretting the day I took out a service plan with Motorite. I couldn't spend a third day without my car, and was forced to pay for the service myself. R1700 later, I am an extremely unhappy customer. What a waste of a service plan. Ph 0815690631
2 replies
59 months ago
Jaguar Sandton disappointment
On the 8 July I purchased a 2017 Jaguar on Autotrader from the Jaguar Sandton branch. Little did I know, my excitement on receiving a new vehicle, was soon to be marred in disappointment. On the very next day, I reported that my rear mud flaps are torn to the Jaguar Sandton branch. After a reminder to the dealer, arrangements were made for replacement on the 19 July at the Jaguar EL branch. Before my appointment, I experienced a vibration on my steering wheel after braking suddenly. I also discovered that my rear brake light was not working. On assessment of the vehicle on the 19th, ,the following faults were found by the Jaguar EL branch: a defective brake light (which will be replaced due to the warranty), dents,scratches and paint chips on the body, buckled wheel mags x3!, and a scratched and previously repaired windscreen. The Jaguar EL branch was most helpful and provided me with the fault report. On reporting all the faults to the Jaguar Sandton branch, their response was most shocking. According to them, they will be fixing my rims as a gesture of goodwill as there is no proof where the damage occurred. On having the wheel mags assessed at a specialist, it was found that the wheels were previously repaired and resprayed. I have a report from the specialist to prove this. As for the dents and scratches, the same story applies. I have no proof and they will not fix it as I should have seen this on taking delivery. How was I to see damages underneath the bumper and the small scratches and dents around the entire car. It takes an experienced eye to detect a dent. How was I to see a defective rear brake light and torn mud flaps and buckled wheel rims?? Yes, I happily took the car. Never in a million years would I have thought that I needed to inspect a car with a fine tooth comb, from a reputable car dealership like Jaguar! How was this car even inspected? How does a car leave the floor in this condition??? I will however be having the body damaged assessed by a professional and I will most certainly be taking the matter further. I am in disbelief that my integrity is being blatantly questioned and that my intelligence is being insulted! Jaguar Sandton, I am disappointed, aggrieved, and totally disgusted at the treatment I have received. Since then, I have been anxious, disillusioned and utterly depressed. What should be the most exciting time,has turned into an absolute nightmare. I should be enjoying a beautiful car, and all I am experiencing is regret! I expected more! Totally disgusted! If there is anybody that can assist me, please feel free to do so! Anneline Deidre
0 replies
Review Distribution
5 Star
2 (50%)
4 Star
0 (0%)
3 Star
1 (25%)
2 Star
0 (0%)
1 Star
1 (25%)