TS
terry S
Active since Mar 2010
6
Reviews
0
Industries
Reviews
6 reviews41 months ago
Confusing and inefficient
I am awaiting delivery of my UK passport. I am out of Cape Town and have arranged for a neighbour to sign for it. However DHL have not delivered when agreed. I have called customer support many times and each time I get very different feedback and information on whet to do. It's quite shocking that an International company like DHL has such poor systems in place to solve a simple problem. Requests for escalation simply result in hanging on to an extension which does not get answered.
132 replies
86 months ago
Customer "Don't Care"
After an issue at an ATM it has taken so many emails and calls to the 'customer service' help line that I am exasperated. Information was requested via email one bit at a time rather than all at once where one answer could have been provided. I turned to the call centre. It takes up to 20 minutes to get anyone to answer. Despite giving a 0 rating feedback on many occasions, I have never had a single call back from the bank to find out why. A truly appalling level of customer service. (Note: while writing this I finally had a call back informing me my query had been resolved)
56 replies
90 months ago
Free phone fiasco.
Since receiving my 'free' wireless phone from Telkom I have had endless billing problems. I was charged for the 'free' phone, my monthly email statements stopped and I have debited incorrect amounts. Just dreadful!
0 replies
96 months ago
Health Returns
I have sent the email below 4 times since the 23 February, to Momentum regarding Health Returns and still have not received a response, except for an email saying someone would contact me. So I am resorting to this avenue in the hope of receiving attention. Sent: Friday, 23 February 2018 10:28 To: ********** ********** Subject: Health Saver " I made a call today reference number ********** 02. My complaint is that I received R450 Health Saver returns this month instead of the normal R500. The explanation is a result of a change whereby returns are now influenced by amount I pay monthly (a new factor). My Momentum and Multiply status has not changed at all. I pay more in monthly contributions this year but receive less for the same effort I make to remain healthy. A further dissatisfaction is with the way Multiply is using the sale of other Momentum products (insurance etc.) to increase Health Returns rewards. It seems more about selling your products than encouraging a healthy lifestyle. "
53 replies
99 months ago
Smart Shopper call centre unavailable
I lost my smart shopper card in December. I have a new card but want to transfer the R300 odd on my old card to the new card - so I have to link the 2 cards. I have tried many times when at stores to contact the call centre but I have always been told by store staff that the call centre never answers. I have tried the web site but get sent around in circles ( I am pretty savvy with online sites). To me this is a public relations disaster. Maybe posting here might get a resolution??
210 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)