BV
Buhle V
Active since Jul 2021
4
Reviews
0
Industries
Reviews
4 reviews12 months ago
Complaint
The context of the complaint is as stated below Dear all, I hope this message finds you well. I am writing to formally raise a complaint regarding the unresolved and increasingly frustrating delay in the disbur*****t of the approved claim (Claim Reference: 1364209), despite your prior assurance that payment was processed on 3 April 2025. As per our communication timeline: • The necessary documents were submitted and acknowledged on 1 April 2025. • You advised that the payment would reflect within 2–5 working days thereafter. • On multiple follow-ups, including emails and phone calls, we have consistently requested a valid Proof of Payment (POP)—not a system screenshot—so we can verify whether the banking details on record were correct. • Despite assurances, no actual POP has been provided, and the funds have still not been received in the account from which monthly premiums were regularly and timeously debited for over three years. Furthermore, I must express my deep concern at being requested to submit sensitive banking information (i.e. full statements) in lieu of you providing standard documentation that should be readily available to your department. This request not only raises serious POPIA and CPA concerns, but also shifts responsibility unfairly onto the claimant’s family during a time of bereavement. Given the delays, lack of transparency, and the emotional distress caused by having to chase what was promised as a swift and simple transaction, I hereby request the following: 1. A formal and complete Proof of Payment including the destination account details and transaction reference. 2. Immediate escalation of this matter to your line manager, (copied herein), for urgent intervention. 3. A written explanation for the delay and a resolution timeframe. Should this matter not be resolved within 48 hours, I will proceed with lodging a formal complaint with the Ombudsman for Short-Term Insurance (OSTI), citing breach of trust, non-compliance with disclosure requirements, and poor claims handling. Please treat this matter with the urgency and respect it deserves.
174 replies
12 months ago
Disgruntled customer
I sent my Dads vehicle to their service center for an assessment in order to do repairs. The vehicle has done repairs there before I suspected that it has the same fault as the last time. I asked them what happens in the case that it’s the same fault? They advised their warranty will cover if it’s within 2 years of the repairs or if the vehicle has not travelled 20 000km/s. We took the vehicle there on the 27th of March 2025. I called their service department on the 28th March. They confirmed that it’s the same fault as last time, however they changed their system they can’t access their records to check the invoice from 2 years back when the car was fixed. They would call me back. The date is now the 6th of April. Not a single day from the 6th of April have they called me back to give me an update, I have been calling them by myself and they have been sending me back and forth. This is the second encounter I have had with this service department. I am very applauded and shocked by the lack of customer service and professionalism as a whole shown by Ellen and her ****orkers. They have no sense of responsibility whatsoever.
0 replies
46 months ago
Dissatisfied customer
I am resident at Lilyfield complex in Midrand Gauteng the complex recently changed service providers to Pioneer metering. Their service is appalling in May I was billed R600 for water which has been the case or similar to that amount since February when they took over . This month I’m being billed R1400 we called and inquired the best they could do was say they will get back to us they will check again. The statement they sent for June says R600 is due when we paid that we are told we need to pay a further R800 which wasn’t on the statement ? How does that even make sense ! The most appalling service I have received in a very long time .
536 replies
58 months ago
Appalling service
It was my first time at the turn n tender in Centurion on Jean avenue . Worst service I have ever received in my life ! The food was more than an hour and 30 mins late ! The order was wrong , the stake was tasteless , no one took accountability instead they kept changing waiters ! A big disappointment certainly no value fo money !
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (100%)