GM
Greg M
Active since Jul 2021
4
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4 reviews19 months ago
TERRIBLE EXPERIENCE - DO NOT BELEIVE DAVID GAUTENG REMOAVLS & STORAGE
We engaged an online link for removal companies, and several responded including Gauteng Furniture Removals and Storage represented by a fellow called David who was persistent in sending emails and phoning and even offering that he would beat any quote. Anyway, after reviewing quotes, we liked Davids's quote and engaged with him further sharing our move dates. David asked if he could send a representative, Bongani, to assess the load, as my wife had done the packing of the breakables herself and had 61 boxes to be loaded. Bongani arrived and said you guys are ready to move, why are you waiting for two weeks, and we said as the place we were going to was not vacant. David then phoned later and said that if he could load us on Sunday, three days' time, he would offer a discount, as he had a half-load to go on that day. I said the place we are going to was not vacant and David said they could offer storage in Cape Town and effect a delivery of goods when they had a truck in Cape Town, and we were ready. He said storage would cost R 1700 per month, no pro-rata. I said I just want to check on the garage on the property and get back to him. On Friday night, David called and asked can they do the move on Monday as the team assigned was still in Bloemfontein and they would overnight there, and he wanted to give them a day of rest on Sunday. Goods were efficiently and professionally loaded, and that was where professionalism ended. I called David and advised that the garage on the property was not available and therefore I would require the storage. He immediately sent me an added invoice for R 3400 being storage one month and a deposit. I queried the deposit, thing the storage was their facility. He said it was not necessary to pay the same and asked if we had someone in Cape Town to meet the truck and obtain the key. I said we did not, but they should keep it as they would still need to move the goods to our final address. David promised that he would get the team to take photos of the goods in storage for us. We then travelled to Cape Town two-week later as was planned and advised David that I would know by the 15th when they could deliver, being conscious of the fact that we had paid one month's storage till the 23rd. David said that was fine, but he would send me the address of the storage so we could get anything we needed out of there. I said it was not necessary we would wait till they delivered. When we let David know, he could deliver he then came with, when I have a truck in Cape Town. I said but we only stored till 23rd and he reverted to, but I said when we had a truck in Cape Town. The 23rd came and David did not have a truck in Cape Town, obviously at this stage I am phoning him daily to find out when his trucks are moving to Cape Town. We started asking are our goods, safe, secure and insured as was advertised. He advised that the insurance was for transportation on the road, not for storage, but asked us to please go and see our goods at the storage facility, he sent address and unit number. I again said no, I wanted our goods delivered by them as they had uplifted to deliver to an address in Cape Town. He said that fell away when the goods went to storage and now, his delivery of the goods to our address was his favour to us when he had a truck in Cape Town. In the he sent another invoice for storage and deposit. He phoned to say the storage company wanted a deposit because this was now longer-term storage. When I said not of my doing, he said his contract ended when they placed goods in storage. I got hold of the storage facility and they asked me do I have the key for the unit and gate remote. I said no. He said that David, he knew him, had to give him authorization in writing for me to access the unit. He said he could break the lock for me if he had that authorization. He also said that if the goods were not moved by the 15th he would have to reinvoice again for the new month. I asked him how much he charged and what was the deposit. He said their fees are R 295 admin plus R 1605 per month. If I wanted a remote for their main gate, then they charged a deposit. He called me later and said that David has sent him authorization and had told him the HE MUST get me to sign the storage agreement. He also said he does not know why he was so insistent on this but if I was moving the goods this week, he will not pursue that nor raise a new invoice. He offered me the name of a contractor who could move my goods for me. When I contacted David again, I asked where the key was as he had on several occasions suggested that we should go and visit our goods. He said the key is in the truck in Gauteng. When I asked him how the deposit is refunded, he said when I remove the good the facility will refund the deposit. The facility says they do not have it. Several of our goods were damaged, poorly handled and stacked into the storage, all their blankets removed, and furniture just packed on each other, as well as boxes placed on polished sideboard tops. We also found a drawer in storage which was not our and contained several pieces of a vacuum cleaner which also was not ours. I presume from the shared load. When I last spoke to David, he wanted to know have I removed my goods from storage. That was 4 days ago. He was going to contact the storage about the deposit. David has been silent since he heard the goods are out of storage and is not reading WhatsApp, not responding to emails and phones are going to voicemail. The discount he offered to move us early has all gone into storage fees and we still had to pay another contractor to move our goods (some damaged) from storage. TERRIBLE EXPERIENCE - DO NOT BELEIVE DAVID
159 replies
44 months ago
Pace Rental Sept 2022
Still on rental but experience in booking and receiving vehicle all positive thanks.
74 replies
56 months ago
Supersonic account S 3223
So this is a follow up to not getting through to Supersonic two months back. After several calls and emails I eventually got a response from a Mariska Swabey a financial administrator who wrote: I refer to your email below. It seems your upgrade was done on the old account S 3223 and then someone opened another account S0183810 for you with another upgraded package. I have asked for this to be corrected with immediate effect. As soon as I have confirmation, I will pass the credits and close the account. I will revert back soonest. This was 18 August 2021, I cannot get hold of this person since even though they provided a phone number nor can the call centre help. Their last answer last week Tuesday was we will escalate and someone will call you before the end of the day. I will also call before the end of shift to confirm it was done. Well obviously not done as I am now writing to Hello Peter again Kind regards
212 replies
57 months ago
SUPERSONIC CUSTOMER CONTACT
I called Supersonic and was number 9 in the line then number 7 in the line then number 5, then number 3, then 2 and then at last 1 in the line Then they said we are currently experiencing high call volumes if you would like a call back press * (star) and as I was thinking why now when I got to number 1 do they offer this and then suddenly I heard you are currently caller number 44. While I was digesting this I then heard caller 9, then 7 and down to 1 again and again an option to press star for a callback. I held and got though to an agent. I said my name, my problem and my ID number and they said they will look it up. Then I heard please rate our service 1 for dissatisfied. I want to talk to someone who can provide answers. Tried again and moved again from caller 9 to caller1 and then again surprisingly caller 22, caller 15, ***
424 replies
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1 Star
3 (75%)