LB
L. B.
Active since Oct 2009
13
Reviews
0
Industries
Reviews
13 reviews18 months ago
DISGRUNTLED TO THE POINT OF NEAUSEA
How to circumvent a disgruntled client, 101, by #ISP provider #Supersonic #MTN 1. Route the client to the CLIENT PORTAL, where the information is already provided and not adequate, hence the client seeking alternatives but buying time for yet another pay date. 2. Offer MESSAGING SERVICES where it's dark for days and, hopefully, the client pays for yet another month. 3. Another MESSAGING SERVICE where there is some light but just not bright enough. Mostly social media typists, I think, which had the same options as option 1 above on the portal—freely available to the client already. 4. A CALL CENTRE where the sales option has some client query options, so the client gets lost in the sands of time—Score! Another month of earnings by avoidance. 5. Promise a CALL BACK—this is magical; call said client back and, as they answer, hang up. Do this three times consecutively and you've fulfilled your "promise" but avoided that client and their queries and so... $$$
0 replies
53 months ago
DO NOT USE - ESPECIALLY FOR TECHNOLOGY SECURITY SERVICES #FAIL!
DO NOT USE - ESPECIALLY FOR TECHNOLOGY SECURITY SERVICES #FAIL! I made an effort to resolve as ADT - Fidelity are advertising their technology driven security services and WOW! You should see mine; I have spent thousands and have an archaic system with two separate applications that dont work well, one is rocket science to use, and none of them link up. It's horrible, unsightly installation, was brought to their attention and nothing was done about it. And now, they've promised to get in touch - all talk and yet a QUALIFIED technician to be seen.
0 replies
53 months ago
DO NOT USE - ESPECIALLY FOR TECHNOLOGY SECURITY SERVICES #FAIL!
DO NOT USE - ESPECIALLY FOR TECHNOLOGY SECURITY SERVICES #FAIL! I made an effort to resolve as ADT - Fidelity are advertising their technology driven security services and WOW! You should see mine; I have spent thousands and have an archaic system with two separate applications that dont work well, one is rocket science to use, and none of them link up. It's horrible, unsightly installation, was brought to their attention and nothing was done about it. And now, they've promised to get in touch - all talk and yet a QUALIFIED technician to be seen.
0 replies
62 months ago
Thievery
Paid upfront in November 2020; has not finished the work, has lied on dozens of occasions that he'd come and do as promised but doesn't show up. Effectively he's a thief. DO NOT TOUCH!!
0 replies
64 months ago
Fidelity-ADT - easily accepts $ - does not easily keep to their word or CPA standards
Fidelity ADT sold a solution whereby my system could be controlled remotely. They did not check the suitability with my current system where there is a problem. I was ensured they would rectify this by several people at ADT. We are roughly 2/3 months in & have been solicited to make further purchases to enable the system. No response. No accountability. Constant following up. I am hoping my mail, below, publicly will entice a resolution as promised well over a month ago. Regarding the "My DSC Power Series Alarm system" Dhinesh i really don't want to follow up on this repeatedly. It has been way over 10 weeks and the agreement was that the appropriate equipment for the installed remote activation etc would be with me by now, this was by your estimated time frame. A vendor cannot sell part of a solution and expect the buyer to make further purchases when a fault is found in compatability, this should have been known to you before accepting payment. More than one of your technicians along with JP, yourself, and the gentleman who helped synch our cameras, noted the incompatibilities. We agreed that when the equipment arrived it would be installed in accordance with what was already sold to me. I have sent you pictures that the application still does not work! As it stands ADT has sold me a solution that does not function well, and then I have been misled to believe it would be rectified when appropriate parts were available. Now, I am being solicited to make further purchases on alternative methods - this is not what was agreed. Please advise when the appropriate equipment matching the solution sold will be implemented?
122 replies
64 months ago
ADT - easily accepts $ - does not easily keep to their word or CPA standards.
ADT sold a solution whereby my system could be controlled remotely. They did not check the suitability with my current system where there is a problem. I was ensured they would rectify this by several people at ADT. We are roughly 2/3 months in & have been solicited to make further purchases to enable the system. No response. No accountability. Constant following up. I am hoping my mail, below, publicly will entice a resolution as promised well over a month ago. Regarding the "My DSC Power Series Alarm system" Dhinesh i really don't want to follow up on this repeatedly. It has been way over 10 weeks and the agreement was that the appropriate equipment for the installed remote activation etc would be with me by now, this was by your estimated time frame. A vendor cannot sell part of a solution and expect the buyer to make further purchases when a fault is found in compatability, this should have been known to you before accepting payment. More than one of your technicians along with JP, yourself, and the gentleman who helped synch our cameras, noted the incompatibilities. We agreed that when the equipment arrived it would be installed in accordance with what was already sold to me. I have sent you pictures that the application still does not work! As it stands ADT has sold me a solution that does not function well, and then I have been misled to believe it would be rectified when appropriate parts were available. Now, I am being solicited to make further purchases on alternative methods - this is not what was agreed. Please advise when the appropriate equipment matching the solution sold will be implemented?
61 replies
66 months ago
ADT
Do NOT purchase there remote services, its all farce. Complete rubbish. App doesn't work. Hardware can't be updated. Embarrassed for them.
117 replies
68 months ago
Inefficient, disinterested, unsupportive, unreliable
You have installed a system with a back-up battery, which rarely supports any loss of electricity sufficiently. Further to that we were then encouraged to install the remote arming & disarming function; this was done hastily and we were told it was self explanatory and the technician left with no further help at all. This application is pointless and does not work at all. We had an outage this evening & not only could technical support not help, they had no idea what system we had installed, could not figure out how to reset the system, promised a leader would call to help, this did not happen, and all this along with a technician who did not have access to our details, number, address or any other relevant information. The alarm goes off randomly now and so we have had to disarm completely. My insurance is based on a security system which is functional at all times. ADT will be held liable for any mishap should it take place on this property in the absence of a system that is not working, paid up to date, without proper support from ADT. We have also been told that we will be charged. Charged for a dysfunctional, absent service. Please prioritise support with haste. We can involve the ombudsman, consumer protection act, and all sorts of legal routes should this not be dealt with efficiently, without further charges to our account. Acc. BRA01054
106 replies
72 months ago
Cielo hugely disappointing
A couple of things; firstly i contacted Cielo 16th October to enquire if I could have two items ordered and delivered with a current order. The service agent said that a sales consultant would be with me on the Monday, 18 October, to finalise the sale, invoice etc so I could pay. The sales consultant did not call. I followed up again, via chat, on Saturday 23rd October and again the consultant mentioned that they apologised and someone would get back to me on Monday, 27th October. I had a concern over the availability products and the price thereof as they were on special and no longer were a week later. Still nobody has called. I must admit that although the items are great by all accounts the level of service is remarkably low. I had issues with their credit service provider & although they took time to sort it out they did not apologise and this despite that I lost out on sale. And now this. Perhaps I am mistaken in having felt that Cielo was a brand focused on quality. That brings me to an item that was purchased last year, took months to arrive, and when it did was the right item but for the wrong side of the bed. It is a pity as, as I said, I have enjoyed the products but once I receive my goods in transit, once I get the side table corrected, and once I hopefully get the query with regards current orders sorted, this will be my last interaction with Cielo. The after service (I expect a vendor), the chat function on weekends, and the service provider for credit are all subpar.
158 replies
79 months ago
MCS & Telkom
I paid my last invoice in January, I then cancelled my account, from that point there was no communication from Telkom via email, sms, or calls. Forward to September 2019 and I'm receiving threats from MCS and it seems they want to charge over R800 in interest etc where I've just learnt that there is an apparent outstanding amount. From a consumer protection act I am curious how a company can hand one over after having not pursued any debt owed themselves first. Added to that when I log into my Telkom account it shows, once again, that no amount is outstanding. This company is curious to me & I hope to get some answers or have them investigated along with Telkom on unfair consumer practices.
0 replies
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