Active since Aug 2021
I ordered a pair of Ella shoes during the Black Friday sale. Did I not receive filthy and damaged shoes??? The leather has been chipped. The are scratches all over the shoes. I am fuming!!!!
I bought Mango clothing items via Superbalist and I REGRET it. Firstly, the items bought from Mango were of poor quality. Cheap material. I immediately logged a return soon after opening the packages. Now, Superbalist won't process my refund!!! I want my money back.
Firstly, this company is NOT BASED IN SOUTH AFRICA as it is made out online. Goods purchased are all shipped from Spain. You will need to fill out custom clearance papers. I was not aware of this. Secondly, PLEASE BE SURE OF YOUR CLOTHING SIZE!!!! Their items are EXTREMELY SMALL. Sizing is not according to standard South African sizing. I would reccomend that one goes ATLEAST two sizes up. Thirdly, delivery takes forver. Items are delivered in a brown envelope, ALL THE WAY FROM SPAIN DARLING!! WHAT A JOKE. Fourthly, items bought online cannot be returned at our local Mango stores. Another red flag. They are collected and shipped back to Spain. You then have to BEG for a refund. Customer agents do not care. I could go on and on about this company.
I would advise against purchasing items online from these crooks. They send unsuspecting customers faulty items deliberately. Also, there is literally ONE lady who handles customer complaints telephonically. ONE customer agent for the whole of South Africa!!!! I kid you not. Purchase goods online at your own risk.