SP
Stephanie P
Active since Aug 2021
6
Reviews
0
Industries
Reviews
6 reviews14 months ago
Bad Attitude and ***********
The following email was sent with no resolution to dare. Good day As mentioned above my complaint is about the absolute pathetic service I experienced at your Gateway store. Let me premise this email stating I have been a loyal customer for over a decade. In my decade long relationship with TFG I can honestly say I have NEVER experienced the utter unprofessional and untrained encounter with your staff as I have on Friday the 7th. Please see attached proof of the 2 employees I will be referring to in my complaint. I purchased a formal stripped shirt for an interview I had online on the 13th of January 2025. It was 1 of 2 shirts I purchased at the last minute to prepare for set interview. The shirt I purchased at a different branch, I didn't wear it and decided to return it. When I was at the Gateway store, Felicity assisted me. This is who my complaint is against. Felicity told me straight away that I cannot return the shirt without a receipt, at which point I told her I have proof of payment using my bank card. There is very poor reception at the store so when attempting to retrieve my purchase date, it took a while so she asked to see to another customer and I said no because I had found the receipt and I can't be long at the store because I had a baby with me, my nephew of 3, and I needed to fetch him from his mom who works in a different store. After showing Felicity the POP, she walks away from me without any explanation and dissapears for a few minutes running an errand for another employee whilst I'm left standing at the till awaiting her response to my refund request. If you investigate you will find that I asked the other staff members on duty where she was because she was gone a while. When she comes back she lies to her manager on duty that she told me where she was going, but she did not, and didn't even apologize for her rude behavior but continues to assist me with a foul attitude. I told her very clearly and showed her from the banking app where and when I made the purchase, however the banking app cleared payment the following day, so I mentioned that it could be either date but I remember the date of my interview was the 13th so the purchase was for that date. All of this had already taken 15 minutes, just to establish my POP and date. I ask to be excused to fetch my nephew. Brought him back and she was still waiting for the system to load the transactions for the day. Felicity continued to ignore my questions, rolls her eyes at me and sighs as though I'm wasting HER TIME. After moving to another computer to search again, I need to change my nephews diaper, so I excuse myself from both her and the manager Merinissa. I come back after another 20 mins and they have STILL NOT found the receipt. I'm waiting in this store a full 40 mins in total for a simple refund, with a 3 year old who was hungry and needed to be tended to. After waiting that long, Merinissa ONLY THEN ASKS WHICH STORE I MADE THE PURCHASE AT, and then tells me they're not ALLOWED to pull receipts from other stores, when I ask her if I was on holiday in another province, am I not allowed to make any transactions even though you're from the same group of stores, she ignores me then proceeds to check for the invoice online and finds it in 2 mins. Are the employees at your stores not trained properly? Do you hire uneducated and un-equipped staff? The fact that Felicity firstly ignored everything I said and made her own assumptions based on her presuppositions of what I was asking for, is the root cause of my complaint. Had she done her job correctly and efficiently, I wouldn't have wasted under an hour in that store with a child, waiting for a SIMPLE REFUND! I will share my experience with any and everyone if there is no action taken against your unprofessional and ******** staff members. As irate as I was, because I had my nephew I didn't cause a scene, had he not been there I would have brought that roof down with the utter frustration of dealing with these two imbeciles! Their utter lack of wanting to do their JOB correctly should make you question hiring them altogether. They are a poor reflection of the Foschini Group
0 replies
14 months ago
Bad attitude and Incompetency
The email sent without any resolution to dare. Good day As mentioned above my complaint is about the absolute pathetic service I experienced at your Gateway store. Let me premise this email stating I have been a loyal customer for over a decade. In my decade long relationship with TFG I can honestly say I have NEVER experienced the utter unprofessional and untrained encounter with your staff as I have on Friday the 7th. Please see attached proof of the 2 employees I will be referring to in my complaint. I purchased a formal stripped shirt for an interview I had online on the 13th of January 2025. It was 1 of 2 shirts I purchased at the last minute to prepare for set interview. The shirt I purchased at your Phoenix branch had makeup stains on the collar so I washed it off, with the price tag still attached. I didn't wear it and decided to return it. When I was at the Gateway store, Felicity assisted me. This is who my complaint is against. Felicity told me straight away that I cannot return the shirt without a receipt, at which point I told her I have proof of payment using my bank card. There is very poor reception at the store so when attempting to retrieve my purchase date, it took a while so she asked to see to another customer and I said no because I had found the receipt and I can't be long at the store because I had a baby with me, my nephew of 3, and I needed to fetch him from his mom who works in a different store. After showing Felicity the POP, she walks away from me without any explanation and dissaperars for a few minutes running an errand for another employee whilst I'm left standing at the till awaiting her response to my refund request. If you investigate you will find that I asked the other staff members on duty where she was because she was gone a while. When she comes back she lies to her manager on duty that she told me where she was going, but she did not, and didn't even apologize for her rude behavior but continues to assist me with a foul attitude. I told her very clearly and showed her from the banking app where and when I made the purchase, however the banking app cleared payment the following day, so I mentioned that it could be either date but I remember the date of my interview was the 13th so the purchase was for that date. All of this had already taken 15 minutes, just to establish my POP and date. I ask to be excused to fetch my nephew. Brought him back and she was still waiting for the system to load the transactions for the day. Felicity continued to ignore my questions, rolls her eyes at me and sighs as though I'm wasting HER TIME. After moving to another computer to search again, I need to change my nephews diaper, so I excuse myself from both her and the manager Merinissa. I come back after another 20 mins and they have STILL NOT found the receipt. I'm waiting in this store a full 40 mins in total for a simple refund, with a 3 year old who was hungry and needed to be tended to. After waiting that long, Merinissa ONLY THEN ASKS WHICH STORE I MADE THE PURCHASE AT, and then tells me they're not ALLOWED to pull receipts from other stores, when I ask her if I was on holiday in another province, am I not allowed to made any transactions even though you're from the same group of stores, she ignores me then proceeds to check for the invoice online and find it in 2 mins. Are the employees at your stores not trained properly? Do you hire uneducated and un-equipped staff? The fact that Felicity firstly ignored everything I said and made her own assumptions based on her presuppositions of what I was asking for, is the root cause if my complaint. Had she done her job correctly and efficiently, I wouldn't have wasted under an hour in that store with the child, waiting for a SIMPKE REFUND! I will share my experience with any and everyone if there is no action taken against your unprofessional and ******** staff members. As irate as I was, because I had my nephew I didn't cause a scene, had he not been there I would have brought that roof down with the utter frustration of dealing with these two imbeciles! Their utter lack of wanting to do their JOB correctly should make you question hiring them altogether. They are a poor reflection of the Foschini Group.
0 replies
45 months ago
They don't want my money??
My subscription was canceled due to an error with my banking app. I tried to reinstate since April 2022. Each time I've called I've had agents promise me they have either escalated or resolved my issue, but to date my subscription is not reinstated. The level of service is atrocious. My last interaction was with the manager, who passed my number onto an agent to reinstate the service, 5 mins later agent calls stating he is calling from CELL C! When I call in there's no record of a previous call. They take my banking details yet still did not debit me. It's the most disgusting service I've received from any company.
53 replies
57 months ago
A Loyal Patron!
Favorite steak of all time is their mushroom truffle fillet! Love the vibe, great service! Jacqui is a rare find where great customer service is concerned, resolved my query very professionally a while back, and I'm happy to support her.
0 replies
57 months ago
Botched Haircut
I am disgusted with the way I have been treated by both the owner Michelle her employees at this salon. Went in for the blowout special as suggested but the owner herself. Asked to add a trim and a deal was arranged. The hairdresser Teesha botched the haircut. I asked for the owner to quietly let her know my dissatisfaction but her staff lied that she was not in. When the owner called me she said her staff won't lie because she was in her office, implying I am the liar. So I left and contacted her privately so as not to make a scene in front of other clients. As a woman I support other woman businesses. However, after sending her proof of the damage done and her defending her staff as opposed to understanding my complaint, I was told I will not receive a refund. I had to go to De Malas in the Phoenix plaza and pay twice for the exact same deal in order to fix her hairdressers mistake. I requested a refund which was fair given the error was on the company's part and not mine. I have pics taken by the hairdresser herself as proof.
0 replies
57 months ago
The Hair "Fixer" ?
Had a terrible haircut at Perfect Touch Gateway, went to De Mala's at the Phoenix Plaza to get it fixed. Flora Rajgopaul is the ultimate hair "Fixer". She brought the spark back in my life by fixing my hair. Can't thank her enough for the professional service always, and the amazing talent she has with her scissors! She has fixed my hair more than once when other so called hairdressers mess it up.
0 replies
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5 Star
2 (33.333333333333336%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (66.66666666666667%)