LV
Louis V
Active since Aug 2021
9
Reviews
0
Industries
Reviews
9 reviews13 months ago
Unacceptable and Unprofessional Service
I believed this would be an easy fix, but ended up experiencing multiple different frustrating problems that were not solved to my expectations. The service provided has always been below industry's standard ever since I made the claim. There's no way I would expect this from a SAMBRA approved panelbeater. The Easte Branch has not met my expectations. I was provided with a timeline for parts to arrive, and when the timeline came and went, I had to reach out to them. This level of communication is not good enough. Moreover, I clearly asked for a verification of the repair on my vehicle's mag for which the assessor had already given an approval. The first response I got was that it had not been authorized, and later on I found out he had authorized it as described in the assessors report. After a lot of explaining, the rim was finally sent for repairs and the expected time changed for my vehicle to be completed to one day longer. When I collected my car after the repairs had been completed, I observed the following defects simultaneously: 1) Panels were not aligned. 2) Dents were not pulled out and painted as instructed. 3) Certain damages were completely overlooked. 4) Overspray was observed on areas of the car that were not supposed to be painted, like the front bumper, despite the damage being confined to the rear right side of the car. 5) There were bubbles where work had been painted. It took me more than two hours of discussing all these issues to leave with my car without accepting the work officially, as it was clearly of a low quality. I was requested to have the vehicle taken to your Centurion Branch for repairs. Unfortunately, after leaving the vehicle with them for more than a week, the issues were not addressed. The overspray on the front bumper was not fully removed, and the other damages were not investigated or addressed. Furthermore, your staff could not provide a report or an assessment for the additional damages that were to be repaired. When I picked up my car for the second time, the job looked partially acceptable, but the problem of overspray still wasn't fully resolved. Upon further negotiation, they sent my car back into the workshop to have the overspray removed. Again WASTING my time. While collecting, I was presented with a "Clearance Certificate," which I had already agreed to sign, just to be done with the below standard work done by this panelbeater and take my car away from the bad service I had received. To my dismay, the certificate was missing, and the file containing details of my car suddenly became "unavailable." On waiting for 40 minutes, the certificate was handed over to me, again with the incorrect details. When I recorded details to clarify the discrepancies, the Franchise Manager handling complaints attempted to erase my entries, informing me that the issues had been resolved. As a customer I am entitled to note down the issues on that clearance certificate. The Franchise Manager handling complaints' action was completely unacceptable. He confessed that he had not even read through the lengthy email exchange (68 emails) of my case, which is surprising given that he had taken upon himself to deal with the complaint. General attitude displayed by both the Director and the Franchise Manager, after initially displaying the willingness to assist, turned arrogant and unhelpful. This is extremely unprofessional and not the kind of service I expect from a company of your standing. Overall, I am extremely disappointed with the overall management of my car repair. The communication was poor, the quality of work was substandard, and the inability of the management and staff to own up has left me completely disgruntled. I do not believe this firm is qualified to handle luxury vehicles.
53 replies
13 months ago
Assessing department not being helpfull
The assessing departments way of doing and communication to their clients are terrible and well below what is the industry norm! Firstly the assessors doesnt get back to their clients which to me is ridiculous. The are not applying sense to a situation. And lacks the knowledge pertaining to what impact can cause and want their client to incur costs to proof to them what accident impact and accident impact damages are.
53 replies
20 months ago
Poor service
If one could go less than a Star you definitely get that. More specific you Logistics devision. Ive been expecting a call from them due to them having absolutely horrible drivers on the road. Placing all road users ar risks. This call is expected for more than a week now of which they said they will be contacting me before COB. Will I ever receive such a call
53 replies
20 months ago
Poor and unprofessional
Absolutely horrible, service rendered from ABSA not what is expected. The ***** devision definitely requires training and proper business etiquette. The cellphone etiquette from this department could definitely be improved, training will do wonders. Personel should be adequately selected for this type of job. Based on this experience I will not recommend ABSA to anyone even being there for a couple of years already. I will certainly look into getting my business moved to another financial institution
106 replies
31 months ago
Poor Customer Service
If I could rate no stars it would have been more appropriate, nevertheless one should settle for less. The service rendered to their members is below what is expected and market relevant, especially when one takes the premium into account. With reference to the complaints department, there is no urgency in assisting, as they make a promise and never get to it. The old business saying "Over Promise and under deliver" holds true for this company. It is unfortunate but the reality. The original complaint and issue is that they are selling a product at the Queenswood branch which they do not pull through on the contract and then they do have some sort of excuses all the time. To correct this, employees should be trained and not brainwashed to sell a product just because selling is selling.
0 replies
32 months ago
Absolute poor service and misleading information
If I could have given no stars it would have been even better, unfortunately I can't. Well, what other than Disappointing service can I say? The service rendered by this institution is absolutely horrible, as the employees are not well trained, and they want to correct the error after promises are made. SUGGESTION - Train your people in the process or establish proper processes. I would rather suggest you get in touch with me ASAP as I am on the verge of making it public on social media and with the consumer board. The fact that you debited an amount not agreed on is a total disgrace to say the least.
0 replies
32 months ago
Misrepresenting Vehicle Information
It was such a disappointment to see that a well-known second-hand dealer would go to the extent that to change Dekra reports. I've downloaded a Dekra report and after test-driving the vehicle I questioned the mileage on the report as there was a 30 000 difference between the actual and the reported. There were diagnostic errors in the original report but after I've questioned the report a new one was uploaded to the website. With the new report, a minimum of 12 changes were made to the asset, where the diagnostic error code with a permanent error code were removed. ABSOLUTELY SHOCKING!!! Are we as consumers being ****med?? By misrepresenting the actual condition of the vehicle they are trying to sell to the market?
131 replies
34 months ago
Unprofessional Service Rendered
Unprofessional Service The service given from their advisors are unprofessional in nature. They don't give the client any chance to speak. They should have the last say and whatever client is saying is not respected. It is a disappointing that they could be like this. It is n total shame that they can't be professional and listen to a client. WELL even worse that their service is that bad!
120 replies
46 months ago
Customer service and workmanship decrease rapidly
The service that OUTsurance provide to their customers gets worse and worse by the day. One can't refer to customer service because that's non-existent with OUTsurance. They don't have the essential of a business, they are unable to satisfied customers at all. I've decided to join this company which at that time pride themselves as a leading service provider in this sector, unfortunately that was the worst decision I could have made in life, first battle regarding my first claim with them should have indicate that, but one is nice, and I gave them another chance. On the first claim there were a battle of more than 6 months where it is was required from my side to point out to OUTsurance that the service provider did not do the correct job. Had to point out that their service provides did a ****py, unacceptable paint job. The service provider fixed components with duct tape, what a disgrace! If i did not instruct OUTsurance that I want to be present when removing my vehicles bumper, I would never have known that they fixed up my vehicle with duct tape. Then had to pay external place to do reports on my aircon pump because the team of OUTsurance said that the damage and leakages to the aircon pump can't be accident related, but logically with a bit of knowledge one can reason that it is because the impact zone were there, but anyways once again the client had to prove to them. After a battle I've instructed them that my vehicle will be taken to another service provide and the job will be corrected full, from the realignment and fitment and the spray job. On my second claim OUTsurance failed again! They fixed it but not as they should. The complaint on this claim we could say is running a year now, because it is one complaint on the other. The major thing now is that they are unable to fix up they workmanship again, they use body filler, but unfortunately it is cracking, and it is a shame to drive a vehicle like that. It is an embarrassment. It takes OUTsurance more than 3 days to open a complain on this claim, suddenly it is said that it is a system error or failure. But I had to phone them and ask them what's going on after they said that they will assign someone, never happened. I phoned them the consultant said that I can expect a call back, as usual it did not happen. By the end of business, I had to phone them, they made a promise to me which they were unfortunately not able to keep as all the previous ones. Unfortunately, OUTsurance's service and workmanship decrease day by day. The people that keeps them up and running by paying their monthly premiums are not valued
134 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
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2 Star
0 (0%)
1 Star
9 (100%)