Active since Aug 2021
Things can go wrong in any Bank, but the measure is the way the problem gets resolved. In the past, Standard Bank was swift in resolving the issues I had. At the end of July 2025, I could not transfer any funds from my internet PC. Some message appears to 'secure a digital profile' on the phone app. I did, it took 2 days to activate, and it did not resolve my Internet banking problem. I phoned, mailed, went to see the branch, the latter completely clueless, after which I realised I need to somehow register my PC I have used the past 10 years for internet banking without any problems. Friday afternoon, returning from the branch, I phoned and mailed to try to find out how to do it. Nobody answered the phone, no call-back, no reply to mail. If this is how Standard Bank resolves problems, it is scary. And yes, I expect their swift, impersonal computer-generated response that is of no use.
For the second time in one month, I was again blocked from doing a simple internet transfer from my home PC. It gave a message to log into the phone app and follow instructions, which I did, and it still did not work. The internet application provides two phone numbers if the problem persists. I phoned both numbers, and neither exists. This is my last straw from Standard Bank, a bank I faithfully supported for more than 30 years.
I often pay money into my son's Capitec account. He is getting married, and I offered to pay some of his expenses and transferred money into his account. Two days later, I travelled a few hundred km's for work and along the way, trying to buy some food in the afternoon on my way back, my Standard Bank credit card was declined. A *****-flagged SMS appears. After a few phone calls and waiting for ages for someone to answer, explaining in detail my transaction to Capitec, my credit card was active again. After another two days, my son phoned and told me the money I transferred was placed on hold. I again spent time on the phone trying to contact Standard Bank. They eventually answered, after another 15 minutes on the line, they told me it was sorted. The following day, the money is still not active in his account. I would like to speak to a single-entry person, as was possible not long ago, who can solve this problem. Phoning blind and explaining the problem with every phone call is time-consuming and frustrating.
My sincere thanks to Barn Doors 4 Africa. My first barn door installed 18 months ago, recently installed the third one. The hand-made quality is well worth waiting for. The only slight problem I have is that the slide is so smooth that my dog learned to open the door with a flick of his snout.
Have MorClick since September 2020 - The initial installation on a remote Tankwa farm well done, but soon after the baboons destroyed the cable and antenna and I thought this idea was money wasted. MJ came to the rescue and re-installed the system to be baboon-proof, since then up to today, the internet excellent, worth every sent. I always wanted to thank MJ for a job well done!
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