JS
James S
Active since Sep 2021
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Non-admission | No response on complaints
All good and well until you need to be admitted to hospital and they decline the admission, when two lives are at risk. Happy to take contributions every monthly but unable to pay. Escalated to their “escalations” department well over a month ago now and they are calling a recalled email feedback. What feedback is this? They refuse to provide any updates because according to them they have given feedback.
0 replies
1 month ago
Non-admission and no response to complaints
All good and well until you need to be admitted to hospital and they decline the admission, when two lives are at risk. Happy to take contributions every monthly but unable to pay. Escalated to their “escalations” department well over a month ago now and they are calling a reed email feedback. What feedback is this? They refuse to provide any updates because according to them they have given feedback.
0 replies
10 months ago
Poor after sales support
The initial sales process with Weelee was excellent, and I was genuinely impressed with the service at that stage. Unfortunately, the after-sales service left much to be desired, which is why I’m only able to give a 2-star review. On Tuesday, 1st July, I was informed that my registration documents were ready for collection. I asked the salesperson who assisted me for a copy of the Natis document, as my insurance required it. He promised that he would send it to me shortly. However, when I followed up on Wednesday and Thursday, I received the same response each time—he would send it soon—but nothing ever arrived. I then reached out to the licensing team via email to inquire about the process for getting the documents delivered to me, but received no response. On Thursday, 3rd July, around 5:00 PM, I called to follow up, and was told that someone would send me a photo of the documents and that delivery would be arranged for the next morning. Unfortunately, this never happened. On Friday, 4th July, around 10:00 AM, I called again to check on the delivery, but no one seemed to be aware that the documents needed to be delivered. When I asked to speak with management, the consultant refused at first, but after I mentioned they should come and collect their car instead, she finally agreed to transfer me. However, the call was abruptly ended by the consultant. It’s really disappointing that I had to escalate a simple request like this after what had initially been such a positive sales experience. I also noticed that their call center is quick to answer when selecting the sales department, but if you need anything else, you’re left waiting for a long time. This shows that they may prioritize the sale, but don’t seem to care as much about customer service after the transaction. Overall, I’m not happy with the lack of communication and follow-through after the sale, and it’s unfortunate that the after-sales service doesn't match the positive start.
106 replies
33 months ago
Bad Attitudes and No Care for Customer Service
Absolutely the worst hosting. Their staff team is very rude to customers over support tickets. Their policies change without letting customers know. There is always an excuse before they help you. They are quick to invoice you for services, but refuse to cancel services when requested to do so. They blocked me from logging any further tickets, leaving me with no way to contact them, and even told me to take my business elsewhere. This attitude to business is not acceptable.
180 replies
33 months ago
Absolutely the WORST Hosting
Absolutely the WORST hosting provider in the country. They are very rude when you need them to change things. They change their policies without notifying customers. Quick to take your money, but not so quick to cancel services that you requested a cancellation for. I am still being billed for a service I cancelled in October 2022. They have blocked me on their ticketing system, leaving me with no way to contact them. Using their live chat I am told that it is only for sales and I should log a ticket, but they have blocked me so how do I do so? Kyle Brandt and Jade Devon Benson ("Managing Director") are the two worst people you can interact with as a business.
0 replies
38 months ago
Personal Loan - Incorrect debit order dates
I have a personal loan with Nedbank. I signed the contract and accepted the DebiCheck Mandate for the last day of the month. This is a breach of contract. So why even make me sign a contract and accept a mandate then? They have been debiting me incorrectly on the 25th of the Month since November 2022. This was fine as my salary gets paid on the 25th. In February 2023, they debited my account on the 24th, before my salary is in my account, I raised this with their internal departments. They have reversed the debit order that they had incorrectly done. They are now playing games and giving excuses on refunding me for my bank charges that I incurred due to their incompetence. I have asked this to be raised with higher management, it seems like they just do not care. We are looking at almost a month now without any proper feedback. The same thing is going to happen in a couple of days time. My child will be eating dry bread tonight due to their incompetence and unwillingness to assist me. But if people do not make their payments, then they are quick to send letters and blacklist people.
53 replies
46 months ago
Sells used and Damaged goods
Delivery was good, but when I opened the item it was a used product with missing parts. This was not advertised. Logged a return immediately. Item was collected. I am now waiting for their “supplier” to assess the item before I get anything back. Their “supplier” should just be honest and admit that I was sent a second hand item instead of inconveniencing me as the customer. The customer care team do not provide constant updates, they did not care about my request for an update during the day. First and Last.
134 replies
52 months ago
Can’t be trusted
I thought that I could trust merchants on Yoco. I made a transaction on 5 December 2021, the website promised delivery in 7-10 days. On the 10th day all of a sudden I was unable to contact the merchant. I then reported the case to Yoco’s fraud department. They now say they cannot investigate fraudulent transactions after they have been paid out to their scamming merchants. This is a load of bull****. I have since stopped using them as a payment option on my 3 large websites. And will never use a merchant that uses Yoco again. You have broken the trust I had in you and your platform.
159 replies
56 months ago
Closed account - now overdrawn
I closed an account, which was confirmed via email and a final bank statement with a R0 balance. I am now receiving emails and SMS's from the bank saying this closed account is overdrawn. I have contact the service relationship manager at the Lambton branch, as well as her manager at the EastGate branch. They have refused to give me the contact details for someone higher than the manager. I will now take this up with the banking ombudsman.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)