AW
Alfred W
Active since Oct 2009
7
Reviews
0
Industries
Reviews
7 reviews36 months ago
GP Gadgets
I purchased a car radio 29/4/2023 fitted same afternoon by myself, found unit to be faulty and reported same at the time, Garrick from GP Gadgets refuses to take responsibilty for the unit or for replacing the unit.
0 replies
40 months ago
Huawei cell phones and watches no longer water proof/resistant/shower proof once repaired by Huawei service centres
I took my cellphone and my watch to Huawei Melrose Arch service Centre late in December 2022 for repairs. Both items are still under manufacturer’s warranty. I followed up on my repairs and my cell phone was returned, repaired a while later and I was informed that they were awaiting a main board for my watch, this is now almost 20 odd days later (this is also a problem as it disrupts my health app.) and they still cannot give me feedback on when my watch will be repaired, I’m finding the delay extraordinary as Huawei have always given superb turn-around times in the past years I’ve dealt with them, generally never more than 48 hours, even over weekends but that bubble appears to have popped. More worrying is that I was told when I collected my phone that as it now has been repaired it was no longer water resistance/proof and therefore water damage would be my responsibility, when I called in on the service center, yesterday, in order to find out the status of my watch repair, I asked on a whim, whether my watch would still be waterproof once the repair had been carried out and received the same response as I got for my cell phone, this is far more troubling as the watch has features and programs for use while swimming, how does that work, then. I fail to understand how I am placed in a position whereby my expensive cell phone and watch are faulty and the choice is either to suffer using faulty devices or have these repaired under guarantee and get devices back which are no longer fit for purpose. I am wondering how many people are aware of this situation when they take their devices into Huawei for repair and furthermore if this is even ‘legal’ or a contravention of my consumer rights, in my opinion the devices have no longer any value and I am not getting what I originally paid for. I’m really feeling hard done by the situation and I also believe the public should be made aware of this possible problem BEFORE they invest large sums of money into this brand.
0 replies
57 months ago
Open view switching odd decoders to pensioners detriment.
Second decoder switched off in a matter of a few months, as a pensioner I cannot afford to replace decodes like this, what happened to the "FREE FOREVER" promise???? I sent an email as suggested by their "Customer Care"dept a week ago and no response - great way to maintain clients - I see that there are hundreds of complains on the various pensioner and senior citizen websites about peoples perfectly good decoders being unilaterally switched off, everyone is pretty happy with the service received before the decoders were switched off and didn't ask for or want any upgrades or additional channels and would have been happy to carry on until the decoder died a natural death but obviously Open View think that the have the ability to do this to us, pensioners. This is still new, wait till the backlash happens - guess we need to get hold of the Consumer Council or so other body to investigate. I think Open Views action and their none communicative style with their customers will come back to haunt them. Lastly what about the environmental impact of all these GOOD working decoders going into the "rubbish"? I guess at least they could have traded these old decoders in to take them out of the system.
0 replies
57 months ago
Open View unilateraly switching off perfectly good working decoders
Second decoder switched off in a matter of a few months, as a pensioner I cannot afford to replace decodes like this, what happened to the "FREE FOREVER" promise???? I sent an email as suggested by their "Customer Care"dept a week ago and no response - great way to maintain clients - I see that there are hundreds of complains on the various pensioner and senior citizen websites about peoples perfectly good decoders being unilaterally switched off, everyone is pretty happy with the service received before the decoders were switched off and didn't ask for or want any upgrades or additional channels and would have been happy to carry on until the decoder died a natural death but obviously Open View think that the have the ability to do this to us, pensioners. This is still new, wait till the backlash happens - guess we need to get hold of the Consumer Council or so other body to investigate. I think Open Views action and their none communicative style with their customers will come back to haunt them. Lastly what about the environmental impact of all these GOOD working decoders going into the "rubbish"? I guess at least they could have traded these old decoders in to take them out of the system.
159 replies
113 months ago
Is Telkom still open
<p>My Telkom line has been out of order for about 2 months now, I continually follow up with them, have escalated the fault, I keep getting calls from technicians to advise they are dealing with the fault and "YAWN" no joy. Guess I'll go into the new year with no line and all I wanted for Xmas was ........</p>
56 replies
125 months ago
Business line out of service for 5 days
I have reported my business line out of order about 4 days back, I am a tiny business and mu clients cannot contact me nor can I contact suppliers, if my line is out of order for a few days longer I may as well shut my doors as my customers will have found other people to service their needs, I wonder if Telkom will pay me for damaged caused by this outage. I wonder if Telkom will write off their account because I haven't done any turn over. It's impossible to call Telkom and hold on a cell phone for more than an hour to chase up this fault.
75 replies
126 months ago
Telkom - cant repair things so they stay repaired
I arrived home on Friday after having major surgery (made sure my line was working before I left - only sorted after 2 months of hell and an earlier Hello Peter complaint), being bed bound I was so happy to see my ADSL was still working but my dreams were shattered not more than 24 hours later when everything went belly up and the line went faulty. I thank the great guy above that I had the wisdom not to cancel my MTN wireless when I had the Telkom ADSL installed otherwise I wouldn't be sitting here addressing this complaint.<br> <br> To add insult to injury I get a call from Telkom trying to sell me another service bundle a few minutes ago.<br> <br> <br>
75 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (28.571428571428573%)
1 Star
5 (71.42857142857143%)