MV
Maelene S
Active since Sep 2021
3
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0
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Reviews
3 reviews24 months ago
Failure to provide Test
I went to Vermaak opposite Mulbarton 13 December 2023 , I went as per instructed by Dr S Baloyi and I called the call centre in December they sent me from pillar to post then I drove back to and asked the Receptionist when they failed to provide me with some of my test results what is the needed payment in Jan I still did not get because they did not release my blood test to the Dr . I drove back twice to ask why they not releasing the results and the receptionist advised that there was nothing and no outstanding payment but ALSO she was not sure . In so I went to Lancet and did the same test my medical paid Lancet. I called and advise I cannot pay twice for the same blood test that they failed to provide me in Nov/ Dec . Now I went back to the Vermaak for a 3rd time and was rudely advised by the Receptist that they took the test and I must call the callcentre whom sent me from pillar to post and cost me more that R150 in Airtime holding on the line in Dec and they dont call back even if they have my details. If they submitted my bill to my medical aid in time or even let me know what the outstanding balance in Dec without sending me all over now the callcentre advised that they didnt pay the claim because there was no authoration which I advised the receptionist and the call centre agent in Dec . But they were not helpful and in would not have gone to Lancet but NOOOO they are badgering me are now in April threatening me with action for an unpaid bill that THEY were supposed to deal with in the first place, which is why I went to pay the bill in Dec and Went back in Jan and the lady at Mulbarton said the I am not owing anything. Now they wake up in April and sent me msg were they are constantly harassing's me with messages with shady links asking for private PIN codes but can’t even train their employees with proper ethics and process medical aid properly even when I was there , I was willing to pay and was advised that there was no outstanding amount and failed to give me my results , forcing me to go to Lancet which has no issues like this ,I cannot pay again for a test that they failed to provide me in Dec the ref is G350316371
53 replies
39 months ago
Wrong Package delivery - Zero Communication
I was so excited to order from Take a lot on behalf of my moms friend, I order a shake on the 2nd of FEB , the process was pretty easy and they sent me a sms saying that going to deliver on the 6 Feb , only to find out they going to deliver the wrong package and a day earlier than expected , with no communication . The call centre agents are so useless I can even believe the one called back only for me to change their bad rating , Here I am a week still without my delivery. Fabian and Rashian oh my word I have never been so annoyed the whole week I been calling they cant help , they say they going to call back they dont . The head does not know what the tail is doing. Two days no communication then they push it out for another Monday. I will never ask for deliver again , they will give you the incorrect package then you have to run after Take a lot . This company is totally like our country corrupt and slow
0 replies
55 months ago
Big red bus of hell - Broken Wine bottles & Reckless driver - C5
Good day Trust this email finds you well I had an awful experience with Sightseeing Cape Town bus CE5, the tour guide and driver was just unpleasant. There was no welcome nor departing friendly experience that I looked for. I went on the wine tour with a few girlfriends of mine on the 25th Sep, the tour guide and driver was so unpleasant to be around and unprofessional to say the least. The CE5 - Tour guide seem to make us ladies feel like we were a problem from Jo'burg and kept making unnecessary remarks to make it clear. The driver let anyone sit in his driver’s seat whilst stationary and that is just plain dangerous in this unpreceded covid times level 2 times. The tour guide kept talking nonstop I really thought the bus would be more engaging but he's endless stories that left half of the bus asleep or just repeating the same information as what the vintners would say. His talks was really not inspiring nor was it educational at times. He always made us seem like we needed to rush somewhere hurriedly and he didn’t let us know what the itinerary was beforehand at the start of the tour it was like he was just making things up in his head and he just would let us know a few min before a stop that we would need to be back in the bus a certain time and not in African time - my experience was not enjoyable to be rushed. Then have little time to shop around the small towns like Franshoek there was no traffic in enroute to the Stellenbosch so there was no traffic especially on a public holiday than any other day I would understand the rush, the last stop at the Simonsig Wine farm I placed my wine on the top compartment of the upper level of the bus. The driver took off in an unusual speed and took a sharp left turn making my winebox slid off the top crashing to down to the floor breaking two of the 3 bottles I bought. The tour guide made me feel so attacked , he advised that he was only stopping because some other tourist forgot their phone and it was not his nor the drivers fault to let the riders or tourist know where to place wine securely in the bus especially at back of the bus where I thought it was the safest in the top compartment so no-one sits or steps on it. He hastily advised to let me know that I should've known better than to place it there. I told him had the driver not took off in awkward way and take the turn is such a speed the box wouldn't have flew off the top part of the bus. The bus driver didn’t speak to me like he was flabbergasted and the tour guide just took the broken wine bottles from me and advised that I have a few min to walk back to the wine estate the either go buy more wine out of my pocket. He just threw out the broken bottles before I could explain myself like it didn’t matter what I had to say. He let me walk all the way back to Simonsig wine shop and the shop attendees were astonished by my return , I advised what happened and they were shocked by the tourguide’s attitude towards me so I spend another R200+ for wine bottles that we crushed by the drivers sharp turn. When we arrived back at the waterfront the driver was too busy to talking up the other ladies from the bus to greet us all a farewell and the tourguide just merely walked away without a word even a thou he looked straight by me with some disgust in his eyes he just walked straight past me , whilst making some eye contact. I really would not recommend anyone to go on this Big red bus of hell CE5 was the worst . I really had a horrible experience.
0 replies
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