MB
Morne B
Active since Sep 2021
3
Reviews
0
Industries
Reviews
3 reviews17 months ago
Unwillingness to Support Customers
I am extremely disappointed with the lack of support and poor communication I have experienced from various departments and individuals at Vodacom. My intention was simply to check when I’d be due for an upgrade, as my current device no longer supports Google services and has become practically useless. Upon discovering I wasn’t eligible for an upgrade, I app**** for a new line online. However, this was declined, and I was informed it was due to a small arrears amount of approximately R124. I promptly settled the arrears, placing my account in credit. Even after settling the balance, I was told I couldn’t reapply for a new line for three months due to the initial decline. I’ve been a loyal Vodacom customer, with a spotless payment history, and expected some willingness to assist, especially given the importance of my device for my work in sales. In-store, I was advised to install an app called GBOX to work around my device limitations, but this solution has proven ineffective. The apps remain unusable, forcing me to constantly reinstall them. This issue is disrupting both my personal life and professional responsibilities, where my phone is essential. In an attempt to resolve this, I reached out to Vodacom’s customer care today. They connected with the accounts department and informed me that the reason for my decline was a late payment, which has now increased the restriction period from three to six months. I even inquired if an additional payment could allow me to upgrade sooner, but this option was denied, leaving me with no path forward. Currently, I cannot apply for a new line or upgrade, leaving me with no viable solution other than to consider switching to a different provider—a decision I would prefer to avoid after so many years with Vodacom. The outcome here is disappointing and feels like a blatant disregard for loyal, paying customers. I am left with the impression that Vodacom is unwilling to assist or support my needs.
195 replies
38 months ago
Shocking aftersales experience
Absolute worst after sales experience. I bought a vehicle back in 2021. 3 days after taking delivery off the vehicle I sent an email highlighting key issues with the vehicle. I never got any response on this. I took my car in for a service and got a quote for these issues and came to more than 30K. I sent an email to follow up again after no communication from the dealership. A dismal response "we can't responsibility as it has been 2 years" A singular response to more than 10 email sent to this group. Utterly dissapointing.
0 replies
55 months ago
Kemprent rip off
Looked at a unit to rent was promised it would get fixed prior to moving in. This never happened, noted all issues with the unit and upon moving out received a fracture of my deposit back. Only to find they used my deposit to fix the issues which where noted on inspection forms. O ly decent thing I can say is they know how to steal and rip you off. Do not use them, absolutely incompetent and just over all worst rental ever
0 replies
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3 (100%)