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Alan D
Active since Oct 2021
11
Reviews
0
Industries
Reviews
11 reviews19 months ago
Trying to be a law abiding taxpayer.
I’m having exactly the hassles this year that I had last year. I was auto assessed, notified by SARS to go to efiling and make sure my personal information was correct. I then went to my assessment and again my IRP5 information was nonexistent. I’ve tried at least 6 times to get a walk-in appointment but have given up. You phone and are given a case number, date and time and told to go to their website and upload two pieces of information, you go to their website and enter your tax payer information only to find that the case number you were given doesn’t appear and you have to upload your IRP5 and ID against a case number that isn’t even there. At 76 years old I now have to go to SARS,Gqeberha, stand in the queue and hope that getting them to upload my documents works better than it did with the walk in appointment last. Disgusting service
0 replies
24 months ago
Shocking customer service (REPEATED)
Once again I’m in the same boat with this company as I was last year. They tried to deduct a debit order amount of R11907 at the beginning of May when I was paying R3625. I immediately went to my bank and reversed the debit order ( costing me bank charges for their incompetence) and went to their office in Pickering Park, 2nd Avenue, Newton Park Qgberga. The lady there called the same guy (Daniel) in their accounts department who basically gave the same excuses as last year. 1 Our son’s status changed from child to adult. No immediate adjustment to contribution. 2 The annual contribution increases were not implemented immediately. 3 The employer portion of the contribution was below the required amount and not corrected. I was informed to pay the same amount I’d been paying (more bank charges) until he can calculate what I owe. I incurred approximately R500 in bank charges and got no refund even though I asked. I can’t wait to see how long this will take and what the numbers will be.
53 replies
30 months ago
Incorrect deduction.
I’ve written a number of reviews on Sizwehosmed and none of them have been positive, this one won’t be either. After my last review which was about R1371 that I supposedly owed them I now apparently owe them R341. My contribution is deducted via a debit order and I check that it’s the correct amount and deducted every month . Can anyone advise how I owe them anything when they request the deductible amount and it’s paid every month. I got a call from them about two weeks ago and the woman told me the problem was resolved and my next deductive would only be R 341. I asked if that was all that would be deducted and she said yes. At no point (I asked more than once) and was assured that it was. She never said that it would be added to my normal amount. I received the sms today only to find that instead of deducting my R 3358.46 the R 341 had been added to it. I would dearly love someone who has any idea how this is possible to let me know. Surely if I paid what they requested I can’t owe them anything. I’ll never recommend them except to serious enemies. This has been an issue since July when they deducted 9015 , August it was R 6716.92 the same in September, they then said they had done an audit and I owed R1371 , I then did another review and was told they were going to do a recon on the audit and came up with the same amount, another review after which I got the call to say that this deduction would be R 341, I have the name of the lady who told me. The amount of R 3699.46 was never mentioned. To put it mildly there accounts department is absolutely useless. I’ve had 5 different amounts in 5 months and none correspond to my correct deduction.
262 replies
30 months ago
Incompetence
I hit 1 because there’s nothing lower. Following the previous review I can state that nothing has changed. I’ve now offered the assistance of a grade 4 leaner to help them calculate the following: Amount owed for the period January 2023 through September 2023 versus the amount paid for the same period. It’s taken more than a week and I have still to hear from them, it’s seriously pathetic that a company with an accounting department cannot work this out. I’ve also asked them how I claim all the bank charges for reversing the DB , doing an eft (my wife does that) then withdrawing the money to pay her back. Again no response. Is there an ombudsman this can be taken up with???
524 replies
31 months ago
Pathetic customer service and support.
Once again I’m gobsmacked by the ineptitude of the finance department. In my previous review of the same company I related a litany of bungles (don’t want to use swear words) made by them. Since then after they conducted an audit and came up with a totally different conclusion which I again disputed based on the same facts as I had used before they then came back and said they were going to do a recon (on their own audit??) and I would receive the result on 2023/09/11 , well it’s now 2023/09:14 and I’ve received nada. Emailed the same person to query and was told I’d get the results by 12.00 . Guess what, all I got from them till now 13.30 is NADA. What does one do now????
262 replies
31 months ago
Outstanding customer service and support.
Just had to do this. Schuin Villa, Newton Park goes above and beyond the expectations for customer service, I don’t normally single out a particular person but I feel I have to mention a pharmacist (Leizle) I do know the surname but am not going to mention it (she knows who I’m talking about). This young lady is just amazing, she prepares the repeat meds for me before she even knows when I’m going to collect, goes out of her way to sort out issues with my medical aid and is just an amazing woman. I must add that I’ve been with them for a number of years and no matter which person you deal with they are all a pleasure to work with. Kudos to you Schuin Villa.
0 replies
32 months ago
Poor business management
For the 4th time in 4 months their accounts department have proven to be inept by over deducting on my debit order. Each time I have to reverse the order payment and then pay Nedbank via eft. Both actions cost bank charges for my account. When you email them you get a standard auto reply. After you’ve settled your contribution yourself you get an email from them saying your problem has been resolved. The poorest customer service I’ve ever experienced. For 4 months I’ve received the same meaningless response because their customer service department has not updated the customer profile which was submitted in February 2023. Absolutely pathetic.
131 replies
50 months ago
Service at Korsten Licensing center, Burman road, port Elizabeth.
I've seen so many complaints with regard to the on line license renewal system I have to have my say. What a pleasure from start to finish. No waiting in long queues, friendly staff and service. Everything on or ahead of time. Kudos to everyone involved. I went to collect my new drivers license card on Monday and in total I was there for 15 minutes max. An absolute pleasure.
0 replies
53 months ago
Excellent customer service, above and beyond the call of duty
On Thursday 9th December I purchased a Jojo tank from them, when they arrived (same day) we discovered that we could not get it into our back yard due to the diameter. I asked them if I could swap for a smaller one and was told that I could. Followed them to Builders and spoke with the lady in charge of the tanks, Natalie. To cut a long story short the switch was done (the receipt for the first one was at home) the required transactions completed. At 8.05. this morning I received a phone call to let me know the new tank was on its way. By 9.30 it was installed and ready to go. Big up to the staff at this business.
0 replies
53 months ago
Excellent customer service
Absolutely stunning customer service from management and staff at this supermarket. I went to purchase a few items that were on special. One item was out of stock so I asked the management if I could get a call back slip. Without hesitation one of the ladies was on the phone with Checkers, William Moffat and arranged for some stock which the Newton Park management went to fetch and an hour later I had my merchandise. Kudos to Management and staff.
0 replies
Review Distribution
5 Star
5 (45.45454545454545%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
4 (36.36363636363637%)