JC
James C
Active since Oct 2009
4
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0
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Reviews
4 reviews14 months ago
Panarottis Serves Up a Disaster: A Meal to Forget
On Sunday, March 2, 2025, I took my kids to a Panarottis branch for what I hoped would be a pleasant family meal. I ordered the stacked chicken schnitzel with regular oven-roasted chicken breasts and a side salad—promised with avocado and Danish feta—while my kids opted for pizza. My youngest wanted to craft her own pizza, but it didn’t arrive until 15–20 minutes after we ordered. The rest of our food trickled out in disjointed waves. When my dish finally landed, it was a letdown: two dry chicken breasts and a bare-bones salad. I asked the waiter if I’d misread the menu. He assured me I hadn’t and shuffled off to the kitchen. After I’d polished off my sad salad, a second waitress dropped off a plate of sliced avocado, tomato, and onion. No feta in sight. When I asked about it, she said my original waiter would check. Minutes later, I glanced at the kitchen and watched in disbelief as a staff member grabbed a fistful of feta—bare-handed—and flung it onto a plate. My waiter then delivered it like nothing was wrong. Twenty minutes into staring at my dry chicken, and after witnessing that hygiene horror show, I’d had enough. I called for the manager. I laid out the fiasco, and he asked what he could do to “make me happy.” I told him I’d eat the chicken but was appalled by the staff’s lack of professionalism. His solution? Fetching a “proper” serving of feta. By then, my waiter had vanished, leaving me stranded. Getting anything—let alone dessert for my kids—became a mission. After tracking him down and confirming he was still our server, we waited an absurd *hour* for two tiny desserts. The manager? Nowhere to be found. The final insult? A full-price bill for this trainwreck of a meal. I paid it to avoid a scene in front of my kids, but that was Panarottis’ last chance with me. We won’t be back.
0 replies
46 months ago
If you ever come across Perfect Projects, Run.
We initially contacted Perfect Projects in order to fix a leak in our pool. The water was going down and bubbles were coming through the return valve. My suspicions were first aroused when, instead of checking my pool to confirm the comments I made regarding the issues I had with it, Natasha from Perfect Projects just took me at my word and claimed "It's the weir". I said "Ok, if you're sure". "Yes, it's the weir". They promised that they would arrive on Monday and never arrived. Tuesday they arrived and left their people digging up the garden and dumping our pool water into our flowerbeds. On another day they sent round one man, who was not collected for lunch, but abandoned from morning until 7pm that evening. I would constantly be asked if I was happy with the way something was working/operating and even asked if I thought they were operating correctly. They even told me that we should cancel our plans for a Saturday so that they could come and finalise repairs which they didn't do. I have never dealt with people so unprofessional and useless. The pool is leaking even worse now, and the installed weir has created a complete eyesore in our pool. Do not use these people and if you come across them, call the police. They stole the money we paid for repairs that were never completed.
0 replies
77 months ago
Makro stealing money
Shocking shocking service! Purchased online on 25 Nov, fully paid. Only to be told today, near to 4 weeks later that there was a stock issue - this after numerous calls, emails, escalation to Hello Peter with further false promises that we would get delivery last Friday. I now have to wait for a very long process to get my money refunded with no interest. This is fraudulent activity to take money knowing there were no goods in stock. Shame on you Makro.
0 replies
77 months ago
Unacceptable customer service
To whom it may concern, Today will be the third week since my wife and I placed the order for a washing machine on the Makro website (25 November 2019). Once placed, the order was said to be fulfilled within 2-5 days. After constantly checking on the website for progress on the order and noticing no movement, we contacted the call center to confirm if there was an issue. After being given a reference number for the call we were told we would be contacted shortly with information, but that it was likely due to a stock shortage, despite the website stating that the item was in stock. Time went by and we called again, this time being told that the Riversands branch was fulfilling the order and was provided the direct number to contact them. After speaking to one of the managers, we were told that the online orders manager would contact us. When we were contacted we were told that the Riversands branch was not dealing with the order at all but they would investigate. Once again the call center was contacted and we were told someone would contact us to assist. This did not happen. We called again to be told the same thing. On Friday the 6th of December I spent an hour trying to contact the Riversands branch to no avail and another 45 minutes to the call center, where I was told I would be contacted within 5 hours It is now the 9th of December, with multiple wasted phone calls, speaking to staff who provide the same "copy - paste" response over and over and still we are no closer to recieving our order. We are unable to even cancel the order so as to purchase another washing machine. This was a purchase of necessity as our current washing machine broke, and we chose Makro as to purchase a new one. We accepted the initial delivery time and prepared to pay external laundry services in the interim. This is deplorable customer service and one could only dream of someone in charge contacting us and explaining how this can be considered acceptable business practice.
61 replies
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2 Star
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1 Star
3 (75%)