MP
Monique P
Active since Oct 2021
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Dissatisfied
Sent a email to Toyota 04 march 2026 already asking about how they go about their procedure when escalating a matter,its now 16 march still no response which is okay, il just take my vehicle somwhere els. There is a reason why a person should take the online rating in consideration very Dissatisfied with NMI Toyota Kuilsrivier .
0 replies
2 months ago
Dissatisfied customer
Un attentive waiters,manager lacks problem solving and communication skills,not very friendly or helpfull manager
0 replies
9 months ago
Dissatisfied
Mweb Slow service Communication is bad When calling in the waiting que can compare to when you call Sars ridiculous long. Every agent has somting diffrent to say does not communicate back just had to clear the line of previous tenant ,mweb told us they in contact with vuma. We canceled with Mweb eventually after struggling with them for a whole month ,we waste so much airtime .The agent said that cancelation will will be done and we will be refunded. We moved over to vodacom just to find out how sly mweb is ,after vodacom assisted us and vodacom technician came out MWeb went on line that they could not clear and called us back saying they see we canceled but the fibre line is now active for us would we like to continue service. We definitely said NO and told them vodacom did the clearing and they running on a vodacom router.We can see who did the actual work. We called vodacom and informed them what mweb did this is definitely not a great way of keeping or getting clients. Reference X15720364
0 replies
12 months ago
Unsatisfied customer
Wrote my review last month and was contact by a agent with regards to my previous review,agent tried calling me again next day to get more information on the contract we have with vodacom but because I fly I can not answer phone calls the 3rd day agent called again and sent a email.I rep**** on email and tried calling throug vodacom customer line agent there told me there is no number they can give me to get hold of who im dealing with but best advise is i must wait till the agent that's dealing with my complaint call back..after a while I noticed a sms that stated the complaint has been closed,please try to understand how confused and shocked i was ,so to clarify nothing was done just one phone call acknowledging the review and to say they looking into it. I understand agent tried calling an left voice message but please understand as the customer the nature of my work don't allow me to be online whole day so the email I really appreciated that's why when I got a moment i tried making contact back. Ref:EC-21BU-1C43WI Contact number of contract:27766333670
58 replies
12 months ago
Disappointed service
Purchase a phone with value of R30 000, got ****** today and with a little peace atleast we know the phone is insured because we made sure to confirm this with agent before walking out store if phone is covered,who can still afford to walk with a phone with that high value out of a store without having it insure,we inform her we have our own insurer with discovery but she re assured we can go with ease after the back and forth an cancelling of contracts because there was a miscommunication with back department via phone of clarification of what package we would like we were 3 times approved, we went back a few times instore and second time charged a whole different amount...Now after all the back an forth we finally got the phone and agent made sure that everything is sorted..We understand when the ink is dry that is a legal binding contract but to sell a client a device knowing the value, even other retail companies would make sure their customer is aware of the biggest concern ti's to advise that your phone is not covered specifically for theft it's a water damage or breakage cover..I guess it's as long as sale is made Vodacom scores what happened to really giving proper customer service especially when products is of high value .
117 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (20%)
1 Star
4 (80%)