RY
Richard Y
Active since Oct 2021
3
Reviews
0
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Reviews
3 reviews17 months ago
Customer Complaint: BMW Experience Disappointment
I feel compelled to share my unfortunate experience with BMW after being a loyal customer. I previously owned a 2018 BMW X5 M-50D, which served me well until the motor plan expired. I took it to JSN BMW Bryanston (Johannesburg) for a routine service, only to be hit with an eye-watering quote of approximately ZAR35,000 for new brake discs and pads because my motor plan was no longer active. In the midst of this, the used car salesman suggested I consider a newer BMW X5. However, we both quickly realized that the trade-in value for my car was disappointing. He even recommended checking with “We Buy Cars” for a better offer! Eventually, I looked into a recommended 2021 BMW X5 M-50D but was shocked to find it required a ZAR600,000 down payment! After negotiating, I suggested a ZAR450,000 down payment which was seemingly accepted. Then it became a whirlwind of offers, including the 2024 BMW X3 xDrive M-Sport and the 2024 BMW X4 M. Reluctantly, I settled on the X3 for its warranty and being a newer model. I took possession on November 11, 2024, after a ZAR290,000 down payment. However, the comfort and luxury I expected were not there. Within a week, I expressed my dissatisfaction to the salesman, but was told it was too late to return the vehicle. To make matters worse, I started having serious transmission issues about 12 days in. The car frequently disengages from “Reverse” to “Park” and from “Drive” to “Park,” raising significant safety concerns. On top of that, I’ve struggled to get the BMW App to work, which is crucial for customizing vehicle settings. BMW informed me that they escalated my app issue but after three weeks, I've received no updates. I genuinely feel that BMW has taken advantage of my trust and loyalty. The trade-in value I’m being offered is far less than what I owe, and now they want even more money if I choose to replace this defective vehicle. I urge BMW JSN Bryanston to kindly exchange my vehicle without requiring an additional down payment, considering the ZAR290,000 I’ve already paid.
0 replies
35 months ago
Metrofiber - Fleecing Customers
I have been a customer for Metrofiber for almost 3 years now. Last year in April I upgraded my package from the basic package/speed to the Unlimited package however, they failed to properly provision that account, as such they could not get it to work for more than 9 month. Between April and May 2022 my service STOPPED working just after the upgrade - I was therefore requested to continue paying my monthly subscription fee (+/- R1,200) which I comp**** until November 2022 when I protested that I could not afford to keep paying since I was paying for another alternate LTE Telkom internet service for R900 per month. Metrofibre promised to credit my account when the issue was resolved, however, 14 months later nothing had happened. Back in March 2023 they got another team involved who shared with me that the issue was that the account was not correctly provisioned, hence there was no service. That's why I did not have internet service for 13 months. In April 2023, after several unsuccessful attempts of visiting their Centurion offices and speaking to both Manager on duty and Finance representative I was promised to get a credit of R10,000. Which I am still waiting on. This past week (May 15th, 2023) however, one Metrofibre representative shared with me that I was only going to get R980 instead, I asked what had changed but I couldn't get a straight answer... after paying more than R1,200 per month for almost 8 to 10 months. This is a slap in the face. Metrofibre continues bad business practices and fleecing their clients because of the huge political muscle and support they enjoy. Additionally they are becoming a huge monopoly taking over all the competition without the necessary infrastructure to provide their customers with an acceptable service. All I need is the R10,000 credit they promised me back in March/April 2023 which is less than what I incurred during the time I continued making monthly payments without any services, additionally, the LTE backup services (R900 X 13 months) I had to acquire in the absence of their services. Richard
53 replies
54 months ago
Discovery Auto Insurance
Shamanie Naidoo, the Discovery Insure retention specialist was very patient and went above and beyond to provide additional information of my assigned broker and their contact details. Shamanie did nit come across rushing me as most of call center specialist do... Thank you
53 replies
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