Active since Oct 2021
Ive received the worst experience with MTN,my biggest mistake was taking the MTN coverage which was a nightmare to keep up with,it worked for only seven days after being paid for,after that i coudnt do anything with it,i cancelled it at MTN a 7 days before the pay date now their call center agents are cutting my calls after i have received an sms about outstanding payment,how do i pay for something that i cancelled in store at Dobsinville mall and took everything back,and the agent confirmed cancellation,i even took it back to them,it wasnt with me,MTN is a scarm i regret ever signing up they messing with my credit score.
Their agents and staff are deceptive they are trying so hard to fill the empty flats that they lie about the rental fees I was given 4500 price including water and utilities but no two months later they added extra levies to my rent they don't have have staff ready to assist with refunds they are always on leave .so I pay upfront always but when I had to leave that flat lethabong mansion they refused to give me my refund and yet their own staff said I will get my refund it's been 3 full months trying to get my refund not even today I have been refunded
So i bought 5 rand artime and this usd of time bank bought 1000 rands extra airtime by mistake of this tyme bank being offline line .when i call their client care they are not willing to assiist and told me they dont sell airtime its not in their power to reverse that transaction and i now i regret switching bank i should have stayed at capitec this thing could havr been sorted easly if it was a different bank and i called immediately after the transaction was done .but the service i got on the line was bad they don't even try to help you. Tymebank i thought they make peoples lives but they prove to complicate life for customers im really sad about their service why do they have an artime option on their usd code if they cant assist woth ots queries now im really stuxk cant pay my dues becuase tyme bank cant solve client issues
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