TX
Thando X
Active since Nov 2021
14
Reviews
0
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Reviews
14 reviews10 months ago
Formal Grievance Against Financial Adviser Fikile Nkonyane – Negligence Resulting in Loss of Maternity Cover
To Whom It May Concern, I am writing to lay a formal grievance against Fikile Nkonyane, the Financial Adviser (FA) assigned to my wife under Discovery Health, for gross negligence and irresponsible handling of her medical aid policy. Due to Ms. Nkonyane’s incompetence and failure to provide critical information, my partner — who was already a Discovery Health member before falling pregnant — has now lost all maternity cover, including hospitalisation and labour costs, during the most crucial time of her pregnancy Fikile Nkonyane advised and executed a plan change on my wife’s Discovery KeyCare policy without properly explaining the serious consequences of such a switch. At no point did she clearly state — verbally or in writing — that switching plans would restart the 12-month condition-specific waiting period, which includes pregnancy. My partner was already pregnant at the time of the plan switch, and should have never been advised to make any change without full clarity on the risks. As a result, Discovery has now refused to cover her maternity costs, citing a waiting period triggered by this reckless and misinformed action We are now being forced to pay significant out-of-pocket expenses that we never anticipated — because we trusted an adviser who completely failed in her duty of care. Instead of focusing on a safe, healthy delivery, we are dealing with financial anxiety and the emotional fallout of someone else’s mistake. We view Fikile Nkonyane’s handling of this situation as a serious breach of professional conduct, and are demanding the following: 1.A formal investigation into Fikile Nkonyane’s actions and a report on what will be done to hold her accountable. 2.A review of my wife’s policy and a request to reinstate maternity cover, given that the loss of benefits was the direct result of negligent and uninformed advice. 3.Written confirmation that this grievance has been recorded and will be taken seriously — not passed off or ignored. We trusted Discovery. We trusted your adviser. And that trust has now been broken, with real-world consequences for our family and our unborn child.
106 replies
11 months ago
Promised 20Mbps, Getting 2Mbps — Still No WiFi, No Help!
I signed up with Rapidnet for a 20Mbps internet line, but what I received is a total nightmare. Since installation, I’ve consistently been getting 2Mbps or less — when it even works at all. At this point, I don’t even have a working internet connection, and I’m beyond frustrated. I’ve sent multiple emails, made several phone calls, and tried everything I could to get assistance. But it’s all been ignored or brushed off. Zero accountability. Zero urgency. Absolutely no feedback or support. I even switched off the WiFi today out of pure frustration, it’s useless! Rapidnet had no issue setting up the service and taking my money, but when it comes to actually delivering what was promised or providing support, they’re nowhere to be found. This is unacceptable. I’m paying for a service that’s not working, never worked and I’m getting no help in fixing it.
0 replies
17 months ago
Abland: Ignoring Community Voices and Compromising Our Neighborhood
I am deeply disappointed in Abland Development. They’ve shown a complete disregard for the community’s wishes and the impact of their choices on the surrounding neighborhoods. Despite numerous petitions, surveys, and clear feedback from the residents, Abland is moving forward with a retail center that brings tenants like Shoprite, Roots, and OBC to our area. These tenants, we specifically requested to avoid, due to concerns over the impact on the community’s safety, home value, and quality of life. From the beginning, we were led to believe that Abland valued community input. They hosted surveys and gave us the impression that our voices mattered. Yet, as the project has progressed, it’s clear they were only checking boxes without real intent to respect community needs or concerns. Instead of listening to the very people who will be affected daily by this center, they prioritized tenants that we believe will bring unwanted consequences to the neighborhood. We have valid concerns that the presence of these stores will compromise the safety, peace, and desirability of our area. It is no secret that some of these establishments can be magnets for higher foot traffic and increased congestion, which can lead to security challenges. Many residents chose this neighborhood for its residential appeal and value – a value we now fear is at risk because of Abland’s disregard for our wishes. It’s incredibly disheartening to see a development company like Abland act in such an irresponsible manner, putting profit above the welfare of the communities they claim to serve. The very essence of a neighborhood lies in the safety and comfort of its residents, but Abland has dismissed this by prioritizing tenants that the community explicitly voiced against. If you’re a homeowner considering an area with Abland’s developments, please be cautious. Understand that your voice may be overlooked, and the vision they sell might be at odds with the reality they deliver.
0 replies
18 months ago
Good communication and updates
Just wanted to give a special S/O to Sikhumbuzo from Pineapple, thank you for the prompt communication and updates. Much appreciated
53 replies
21 months ago
Incompetence with no communication between the team. Misaligned everywhere
Wow wow. Honestly. Just wow. I have never been this frustrated in a while with something so simple as submitting inspection pictures. It feels like they don’t want to cover me at this point because how am I still struggling for my pictures to be accepted or even have provision to submit them 2 months later? The back and forth? Don’t even get me started on that. What a terrible terrible experience. If anything happens to this car, you guys are paying. I can’t let your incompetence affect my life when I pay without issues. No ways! Yerr
114 replies
22 months ago
Boitshoko was very effective and very fast with her service delivery
Boitshoko was very effective and very fast with her service delivery. Kudos to the Pineapple team!
53 replies
24 months ago
Siyabonga Gumbi gave a very excellent service, very well spoken and was very kind and helpful
Siyabonga Gumbi gave a very excellent service, very well spoken and was very kind and helpful. Kudos to him!
53 replies
31 months ago
The worst isp and fiber network in the world. If you love your mental health and job, don’t you dare think of taking them.
I wish there was no stars so I could give them that. They need to start implementing that for companies such as this one. Never in my life have I had an isp put my job on the line because of their incompetence. This is the worst fibre and isp network in the whole of SA. I haven’t had internet for the whole week, I logged tickets only to find out they ‘Close’ them without consulting with me or any feedback. I have called for about 20+ times and all the agents seem to be reading the same “Script” over and over again. I really hate this company with all of me. Given I live in an estate with them as the only isp, they are taking advantage of that. They give ****py services and don’t even care about their clients but only when we pay end of the month. If you want to consider this company as your isp, I tell you now, run, and run very fast. Take care of your mental health, money and stress levels, otherwise you will be joining me here. We really need a different isp because if things continue to go this way, a lot of people like me will lose their jobs, and I don’t think they care about that
0 replies
32 months ago
Paseka Marite has been of good quality and service, provided everything in detail and answered all questions adequately
Paseka Marite has been of good quality and service, provided everything in detail and answered all questions adequately. I am super happy with the service and response and I rate this a 100percent
132 replies
34 months ago
Terrible Service!!
I would probably leave zero stars if I could, this has to be the worst service one has gotten in a long while. I ordered couches 3 weeks ago in the store, that were supposed to be delivered this week, I am getting different stories as to what is actually happening with my couches. I am getting runarounds and hearing warehouse faults and all that. This is the worst ever, I wish I should have went to a different store, I truly regret buying from @Home. Never again!!
636 replies
Review Distribution
5 Star
7 (50%)
4 Star
1 (7.142857142857143%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (42.857142857142854%)