FH
Faren H
Active since Nov 2021
5
Reviews
0
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Reviews
5 reviews34 months ago
Hired a Cleaning Clinic Machine from them
I hired a cleaning clinic machine around 11H00 on 21 June 2023, as my place was flooded, and a pipe burst in our bathroom. I couldn't use the machine as the suction section wasn't working. I returned the machine the same day at 14h00 and was told that I "should have brought the machine back the same time" (Showed no empathy to my situation) and that a refund of the R500 I paid to hire the machine is not refundable (returned with a sealed cleaning detergent). Natasha from Cleaning Clinic informed me that I need to take a picture of my house and the carpets I had to take out (I couldn't as the carpet was taken out and is now in the backyard) . The guy came to the shop to test the machine when I dropped it off (which I had left to for my school run) and placed water in a bucket and the machine sucked the water up. I asked if he used a carpet, but they had no response on Whatsapp. Natasha called to let me know the machine is working. It is now a day later (22 June 2023) and I was told that I am still not eligible for my refund but I can hire the machine out one more day. I informed Natasha I will be taking a wet carpet to the store for them to show me how the machine works. I am very disappointed in their dirty, old, broken machines and will not recommend them to anyone. All I want is my R500 back!!! According to TCF (Treating Customers Fairly), I am entitled to my money back.
0 replies
34 months ago
Broken, Dirty Cleaning Clinic machine I hired at a hardware store
I hired a cleaning clinic machine around 11H00 on 21 June 2023, as my place was flooded, and a pipe burst in our bathroom. I couldn't use the machine as the suction section wasn't working. I returned the machine the same day at 14h00 and was told that I "should have brought the machine back the same time" (Showed no empathy to my situation) and that a refund of the R500 I paid to hire the machine is not refundable (returned with a sealed cleaning detergent). Natasha from Cleaning Clinic informed me that I need to take a picture of my house and the carpets I had to take out (I couldn't as the carpet was taken out and is now in the backyard) . The guy came to the shop to test the machine when I dropped it off (which I had left to for my school run) and placed water in a bucket and the machine sucked the water up. I asked if he used a carpet, but they had no response on Whatsapp. Natasha called to let me know the machine is working. It is now a day later (22 June 2023) and I was told that I am still not eligible for my refund but I can hire the machine out one more day. I informed Natasha I will be taking a wet carpet to the store for them to show me how the machine works. I am very disappointed in their dirty, old, broken machines and will not recommend them to anyone. All I want is my R500 back!!! ACCORDING TO TCF (treating customers fairly), I am entitled to receive my money back as the machine IS NOT WORKING!
0 replies
51 months ago
Package never delivered on time
I placed an order on the 10 February to be delivered on the 14 February. It was no delivered to date. Everytime I call to find out where the package it, no one can give me any information. All I get told is that it's with the driver. They don't know who thr driver is or where he is. Service is just pathetic.
53 replies
52 months ago
Very helpful and alw...
Very helpful and always ready to meet your needs
53 replies
54 months ago
LACK OF SERVICE
Good afternoon Leroy Merlin. I have placed a layby from you on the 27/08/2021. It's has been 3 weeks that I have been waiting for delivery and each time I call to follow up I get told to hold on the line for 10 minutes as they need to check with the relevant department. Week 1 - I was told that delivery will take place before Friday. Week 2- I was told that they have a delay at stores and it will be delivered before Friday. Week 3 - The consultation will call me back and I am still waiting. 1. When you cannot resolve an issue is it protocol to inform the customer that it will be delivered on Friday? 2. Why tell me you going to call me back and never stick to it? 3. How long do I still have to wait to have the goods I ordered delivered evens after it's been paid off? Please keep in mind that I too have a job and I need to ensure that there is someone at home to collect the goods this is the reason why I call to find out what the exact date and time will be for delivery. I am very disappointed in the LACK OF SERVICE I have received from YOUR company.
159 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)