DS
Debbie S
Active since Nov 2021
19
Reviews
0
Industries
Reviews
19 reviews2 months ago
Service Compliment
In a world where customer service can often feel rushed or impersonal, Paul Jimu was a breath of fresh air. I contacted Discovery I was thoroughly impressed by his professionalism and efficiency. Well done Paul & Discovery!
53 replies
14 months ago
Compliments of service received
Just wanted to share a wonderful interaction I have experienced with Nhkozo at Vodacom and my appreciation for the outstanding service provided by him. Apart from assisting me with my query he went above and beyond to ensure everything was seamless. He has a wonderful friendly and approachable manner full of charisma and was fantastic to deal with. He made me appreciate being a loyal customer of Vodacom. Nhkozo’s, is a true asset to your team.
53 replies
18 months ago
Discovery Insure - Claim Consultant
Big thanks to Reabetswe Mabidikana for all her assistance with my client's recent burglary claim. She was empathetic towards the client, super-efficient and an absolute pleasure to deal with. Thanks Rea you made this unfortunate situation easy to deal with
53 replies
20 months ago
Awesome serive
I have just had the absolute pleasure of dealing with Jose ****ola at Momentum on behalf of a client who had a small geyser claim. I registered the claim with him telephonically, emailed the invoice and he returned my email confirming that the claim had been authorised and payment processed to the client. WOW & POW - and THANK YOU Jose awesome service
53 replies
21 months ago
Great Service
Best claim service ever received from Portia Ngobeni at Santam Non Motor Claims, the claim was submitted yesterday and the payment was processed today. Excellent
112 replies
26 months ago
NO SERVICE RECEIVED FROM MOMENTUM INSURED CLAIMS
I have been trying since the beginning of January 2024 to obtain assistance on behalf a client who suffered a burglary. The client submitted a comprehensive claim form, proof of ownership and quotations for the ****** items on 01/02/2024. The service provider appointed to assist the client - did the exact opposite and they had to be taken off the claim. The claim then went to a Momentum in house investigator who met with the client on 21/02/2024 and we were promised that we would receive feedback regarding the finalisation of the claim on 08/03/2024 - we have tried escalating the claim, we have lodged complaints, we have tried to speak to the senior management team, but they don't take calls???????????? How do we resolve this claim if no one at Momentum who are in a position to provide an answer when we do not have access to their contact details!!!!!!!!!!! Talk about hiding in corner offices. As a broker in a very competitive market being let down by Momentum in this manner has caused us to lose this clients business which is a major blow to our business. Shocking!!!!!!!!!!!!!!!!!!!!
56 replies
26 months ago
NO SERVICE
I logged a call with Vodacom Tuesday 6th Feb 2024, I had lost internet connectivity on my Wi-Fi following loadshedding. After countless calls and spending an inordinate amount of time on the phone trying to troubleshoot the issue it was agreed that a technician would be sent out to assist. The technician eventually came out on Thursday fiddled around with the box on the pavement and advised that all had been sorted!!!! NOT!!!! The box and router only work now during loadshedding (ironic) I have been trying to get a technician sent back to resolve whatever new issue the previous technician created but I cannot get anyone to assist - they all want to go through the troubleshooting list they have, why can a technician not be appointed to offer me assistance. I have been a loyal customer to Vodacom for +- 15 years, I have accepted multiple price increases - all I ask is for assistance and service - is that a ridiculous request?????????????????????????? Apparently!!!!!!!!!! Most unsatisfied - I am now forced to go to a competitor of Vodacom!!!
116 replies
28 months ago
Great Service
Sending my thanks to Mary Ramela for her awesome assistance in the replacing of my clients windscreen. She made the process effortless. Keep up the great service Mary.
129 replies
29 months ago
Great service - Discovery Insure - Sandile Magwaza
I just wanted to share the great experience I had dealing with Sandile Magwaza, he was super-efficient and an absolute joy to deal with. Thank you Sandile your efforts are greatly appreciated.
72 replies
Review Distribution
5 Star
10 (52.63157894736842%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (47.36842105263158%)