CT
Calvin T
Active since Nov 2021
8
Reviews
0
Industries
Reviews
8 reviews2 months ago
My WiFi is down again for 3 weeks in a row.
My WiFi has been down for more than 24 hours now, this is the third time in 3 weeks. Last week I waited todays for the reconnection, I work from home, am I gonna have to wait for another 2 days again? Some one called yesterday and promise to send a technician,I waited the whole day, I called again this morning they're still sending a technician. Their WhatsApp number is useless, there is nothing you can ever get solve through their WhatsApp because they are using a bolt that is always quick to end the chat, I'm really frustrated and of this service provider.
159 replies
2 months ago
They just don't care, customer satisfaction is not a priority.
These people just don't care, they don't prioritise customer satisfaction or at bare minimum providing the service promised. This is my second time this month that I have no connection. In one month I've already had 2 connection issues. I work from home, Internet connection to me is not a luxury, it's a necessity, a tool that I can not work without. Last week I had no Internet connection for more than 24 hours, I called hypa to inform them but I was told that there's an outage in my area at that time my neighbours had connection, the agent I spoke to was so much in a hurry to answer without even trying to investigate. The street where there was an outage due to maintenance was not even the same street I live on,and the maintenance started the day after I lost connection, I later I discovered that the issue was the cable that was damage at a construction site opposite my house, if I didn't see that myself I was gonna have to wait 72 hours. I currently don't have connection right now, I sent WhatsApp messages, I called twice already and I was told to wait, turn around time is 72 hours, they don't care that I need internet to be able to work. If your query is payment or sales related it is attended immediately but if you loose connection, you're on your own.
371 replies
6 months ago
Capitec Bank is no longer the same, clearly they have too many clients than they can handle.
On the 28th of September 2025, I received an email and SMS from Capitec informing me that my account was identified in suspected ***** and is under review. They also said that they aim to solve this case and give me an update as soon as possible. That was almost 3 weeks ago, I have so many times trying to get to the bottom of this and get the money on with no success. They're not communicating, the last and only communication I got from them was on the 2nd of October which to me looked like an automated message. During one of many calls I made to Capitec I was told which transaction caused the issue, I called the person who sent the transaction and he informed me that he had a similar issue with his bank because of an external bank that contacted his bank, within 5 days his bank sort out whatever issue there was and he got his money back while I'm still waiting for a single communication from Capitec. They're people who I sent money to which to this day Capitec still has those transactions on hold, I still don't understand how a person who made a payment to me was able to get assistance from his bank within 5 days and I'm still waiting for 3 weeks. Capitec,you can do better.
53 replies
29 months ago
You'll get ****med while they're watching.
I am really disappointed in Herbalife South Africa, this is a brand I had so much faith in when it comes to consumer protection, over the years I met so many people complaining about not receiving their orders after placing them through independent distributors, I never believed it. I paid someone R1500 almost 14 days ago, she kept lying that she'll deliver the products for more than a week, 2 days ago I asked for refund,and even I called Herbalife customer care and asked them to intervene but that didn't help. Clearly the distributor knew nothing was gonna happen and most probably I am not even her first victim. Their system just make it so easy for ****mers to toy with us. But one thing I'll say to Herbalife is that just remember that it is your brand that you are letting this so called distributor destroy not theirs, everyone who got ****med was buying because of trusting your brand, and if you can't protect us as customers how do you expect us to feel comfortable buying again.
200 replies
39 months ago
I paid but still no internet for more than a week
On the 26th of January after making a payment for my service I didn't have connection, I called them for days without getting the problem solved. They started suggesting a simswap to me which I did not agreeing to at first because my simcard had a network connection just didn't have internet connection, later on Sunday I was advised to put my simcard on the phone and check if it has network connection just for me to find that the simcard had no connection anymore, to me that seemed like someone from Rain switched off my simcard to bully me into requesting the simswap they have been telling me to do. I was left with no choice but to request the simswap online, and the message I got was that it's gonna take 3 to 5 working days, I called them earlier today to make a follow up and now I was told that there's no simswap request that was made on my simcard because the "shortcode" they have on the system doesn't match the one on my simcard, how is that even possible if I have been using this simcard for years? I use internet for work,now it's a whole week without internet. This simswap thing I was forced to do it and now they can't even deliver it? Every problem they can't fix they tell customers to do a simswap, what's that exactly? Honestly I am drained, this Rain people simply don't care, that's it.
720 replies
39 months ago
Unreliable Rain at it's best
I normally pay my service on the 26th, I paid my service this morning but my internet is still off even hours after making a payment, I have called customer service multiple times, I've been kept on hold for forever. I now have a combined total of 5 days with no internet connection on this month. If they gonna keep customers on hold for such a long time why can't they just have a toll free customer service? Personally I feel that they need to start reimbursing customers for the days the service was down. Gone are the days were you could rely on Rain, they have lost their touch indeed. To anyone who knows a better alternative please help I can't go on like this.
2040 replies
40 months ago
Horrible service from Rain
I have been without internet connection for 3 days now. I called support at least 10 times,the time they keep customers on hold is totally unacceptable, youd swear they think it's a toll free number, but if you call sales they answer immediately. I'm unhappy with the service from Rain, since weekend I cannot connect to the internet, I work from home and I need internet 24/7, I had to buy mobile data just to try and get some work done while calling them, during the weekend I called them at least 10 times,I was on hold for more than 20 minutes each time I called and still not get through. Today (Monday) I already called 3 times but still my internet is not fixed after spending total of more than an hour on the phone, their agents seem not to have any clue about Rain services. I tried to fill in a ticket on their website and the response I got was a suggestion that I move my phone close to the window. This is really frustrating, the reason we pay for the service is because we need it. Trust me if I had an option I just dump the service. Dear Rain please stop toying with our livelihoods.
3096 replies
54 months ago
Switch to Budget Insurance at your own risk
I was involved in an accident with one of their customers,the date was 16 July 2021(4 months ago), the guy submitted his claim on the 19 July 2021 and also help me to submit my third party claim. Since the accident my car is not moving but this insurance company is playing hide and seek. For the last 4 month me and my family have been struggling with transport as a result of this. I've called them too many times trying to get update but their story is always changing, one day they are awaiting for the manager, one day they are waiting for the customer to approve,one day they are claiming it look like there's a missing documents. Their customer service is horrible, most of their people don't have enough information, they'll transfer you back and forth with no clear answers or assistance, their department clearly don't even communicate. What surprised me is when their recovery department send me SMS informing me that I have to pay them for the damages on their clients car even though the accident report shows that that their clients was at fault. I'm forced to go back to their customer personally for him to fix my car, I really sympathize with him to but his insurance has proven to be be unreliable, my advice to anyone thinking of "switching" to Budget insurance think twice before you do or switch at your own risk
53 replies
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8 (100%)